NationwideHireUK.co.uk

Terrible - I hire a van from them and arrange a collection for Saturday morning for 10:30 - no one bothers to turn up nor tell me they are not coming. I have to start ringing around to find out that they will be attending on Monday between 9-4. I actually have a job so will not be around so I am told I have to make it available which I had done on the time BOOKED! I'm then told to leave the keys but I clearly want to make sure I go over the van with the driver before they try and tell me there is damage which I clearly have not done!
I am then told by Imran I will be charged for it not being collected! This is horrendous I will not be paying for a complete mess up from your company! I book a collection slot when I am around and not working I am not taking a day off because you couldn't collect when you were meant too. Terrible customer service too!

The van arrived late, upon waiting for the van to be picked at up 10.30 am after hiring, I phoned the company to determine the pickup time. I was told it could take up to 48 HOURS before being picked up, furthermore the company informed me the vehicle is MY RESPONSIBILITY until they picked it up via email, I told them it was parked on a narrow road, they insisted it was STILL MY RESPOSIBILITY FOR 48 HOURS even though the contract had technically ceased. It took them 3 DAYS to pick it up. They then took photos of the vehicle and minutely examined it. DO NOT TRUST OR USE THEM.

My husband and I booked and paid for a LWB Van from this terrible company earlier this year to move some furniture to Italy.
A week before our removal date we phoned this company to confirm the van would be arriving at our home on the arranged date. We had some large items of furniture and needed to confirm the van would definately be a LWB van size. We were told the van would now be arriving two days later than booked and we would have to accept what size was available from the supplier as the hiring was sub contracted to a different company. We had pre booked and paid for the ferry crossing and hotels were now starting to panic. After several phone calls to Nationwide we were assured the van would be arriving on the correct date and it would be the required size but the van arrived it was a smaller size than booked and therefore too small to accommodate our large furniture, we had to send the delivery driver away! We rang Nationwide repeatedly and after several attempts to speak with a member of staff, eventually we were informed they did not have a van available the required size and suggested we should look elsewhere. I politely asked for a refund and was told by a rude advisor that it was not company policy before she hung up the phone. I have emailed the company and tried to ring them on several occassions and nobody will discuss giving a refund This company have taken a subsequent unauthorised payment from my credit card. PLEASE BEWARE AND AVOID! NOT WORTH A 1

Do not use this company. Absolutely horrendous service. Called them on Tuesday to book a mini-bus for Thursday; I sent them all of the required information and even contacted them to check that they had received it and that it was sufficient. All I received in response was an informal, curt reply of "We are checking your information. You can check it yourself at (link)." Then, on the day of the supposed delivery, no mini-bus appeared at 8:30am as booked, and we received an email 45mins later saying only "Unfortunately we are unable to supply a vehicle for your requested rental dates." Bearing in my I had tried to check with them less than 24hrs before! Absolutely appalling. Do not use!

I booked a van 5 days ago, they charged me £100 and confirmed the van would be delivered here tonight (Friday) at 5.45pm and collected tomorrow before 12. At 5pm tonight (45mins before delivery), they call me saying they cant deliver and are cancelling my booking. Its Friday night - everything is now closed and I have to help a friend move house tonight! Their attitude was disgraceful... they couldn't care. They sent an email stating nothing has been charged to my credit card, but they took the money 5 days ago! I'm furious! No managers to speak to because they have all gone home. NEVER USE THEM!

Since my original review I have been contacted by Marcell, who said I would be repaid my money taken by me, in my opinion incorrectly, apologised and that this would be sorted, well I am still waiting for the money,,,, it seems that manager of the depot is really in charge and if they want to steal from you they will. It is not always cut and dried in their position as a customer facing manager but if you do not have the power to do what you say don't say anything,,, again I advise no one to use this service in the Cambridge area.

I wish I had checked the reviews for this company prior to hiring a van from them. Like so many of the reviews for this company ( company of thieves) they took money from my account for fuel despite the vehicle being returned with a full tank. The van was also two hours late and was quite smelly and dirty but due to time was unable to do anything about this and had to just put up with it.
Marcel in customer services must be kept very busy dealing with all the complaints this company receive. I wonder if she enjoys her job. Maybe she gets a bonus from all the money that gets fraudulently taken from honest customers accounts. They have to be the WORST hire company ever. PLEASE DO NOT USE UNLESS YOU DON'T MIND MONEY BEING STOLEN FROM YOUR ACCOUNT.

Don't use this companyNationwide hire or GoRentals
My partner used this company nationwide hire for a van to take to Spain. They used GoRentals to hire to my partner.
Van was delivered on the day. Partner went off to Spain. Came back and Parked Van on drive it had an alarm on and mobilizer. Got up next morning van had gone.
Phoned GoRentals 9am to see if they had picked van up early and they said they were not sure but would get back to us. We informed them we still had the keys.
No phone back. One of their men cam e at 5 pm for keys and asked if they located van he said yes.
This was end end of March.
We went away for the Easter and came back and received recorded delivery letter from GoRentals stating Van had been stolen and they took 2,350.00 out of my partner account. Disgusting!
Phoned Nationwide hire and they informed us they knew nothing about it. They would contact GoRentals and get back to us.
No reply had to keep chasing them. They then informed my partner it had nothing to do with them as it was a thief of a vehicle and we would have to contact GORentals ourselves.
Our contract was with them and they contract is with GoRentals. Disgusting.
Eventually got in contact with GoRentals and they said they informed Nationwide hire but we informed them Nationwide knew nothing about it.
We never received any information, no police contact etc.
We were informed they located van and the only damage where they hot wired van.
We are surprised as van has alarm, no window was broke so how did they get into it. And we have been charged 2,350.00 we have seen no police report.
I think this is a scam with these two companies.
Don't use them.
We will be contacting police for thief of money from our account.
And will be def taking this further.
Our contract is with Nationwide hire
GoRentals should of taken money out of Nationwide hire account not ours as they have contract with them.
Any advice from anyone. A solicitor would be great to get advice from too.

Thank you for your time

This is my second bad review. 6 weeks after hiring a van through Nationwide, they have gone and deducted ANOTHER £35 from my bank account. I phoned to query this, but they had no explanation as to why they'd taken further money. They promised to refund it and of course they didn't. I'm now having to open a case directly with my bank to investigate these crooks for taking unauthorised money. At first they didn't refund my deposit, I had to chase 7 times. Then they didn't refund the full amount, and kept changing their minds as to the reason. And now they've gone and taken more money weeks after returning the van. I can't get my head around how illegally this company operates. This is turning into the most expensive van I've ever hired. Seriously, DO NOT USE THIS COMPANY.

Hired a van to move 400 miles. All ok but one month after hire I had a £50 charge on my credit card. No notification of what for! I contacted them and was told it would be investigated and I'd be called back. No call back but an e-mail advising was a fuel charge. I had left the van 7/8th full as it was when I received it. Even if I was meant to leave full, 1/8th does not equal £50. Disputed charge as directed. No response. Made a formal complaint. Complaint was acknowledged but no response in 21 days as advised. When I chased it I got a reply saying Nationwide Hire are just brokers and the branch who supplied the van made the charge and it will not be refunded. When asked what branch was used they say they have no record. They have incorrectly charged me for fuel and are not doing anything about it. Complaint has gone to the consumer ombudsman today!

Possibly the worst vehicle hire experience of my life, and I have hired some vans in my time. In short booked a van online - spoke to someone in their office all ok! Come the day no van - text from nationwide after the vehicle was supposed to moving one house to another. They Text me (didn't even have the courage to ring me) an hour before the van was supposed to be delivered. I wish I had read the reviews first - I am rather skeptical about some of the reviews on here as well showing five stars, after reading them they are a bit unbelievable and the English seems a little suspicious.

Wanted a Luton van to do a house move from south east England to Central Scotland and needed this capacity of van for the load to be moved. I booked the van a week in advance with the full fee taken up front. I asked for a confirmation note twice but never got any - at this point I should have been suspicious, but never expected a problem from such a large organisation.
The van was due to be delivered at 0900 on a Wednesday morning but I received a text at 1610 on Tuesday afternoon telling me that they could not supply the van and offered a choice of smaller vans - useless as I would have booked a smaller van if I had wanted one. I phoned immediately to complain but was told the previous hire had extended the van loan and it was not now available.
When I queried that this should be the previous hire's problem and that if I had booked a double room in a hotel then a single room would not do and if the previous occupant wanted to stay then he would be the one to be offered alternatives. I was then told they couldn't get the van back as it was abroad! The next offer I got was that they would phone around other leases that they knew of, but as it was now near closing time this would take at least 4 hours to confirm so it would not be until 1100 the following morning that I would hear anything. Within 1/2 hour I got another text (not even the courtesy of speaking directly to someone) telling me that there was no availability for the next day and that the booking was cancelled!
This left us high and dry having to get out of the house but with no means to do so. After a great deal of scrambling about the internet we had to hire a removal company to do the move at short notice and at increased cost, also an extra nights cost of accommodation at a b&b as obviously the move could not take place the following day.
All in all they don't seem to realise/care about the implications of their failure to supply a service at the very last minute. A harsh lesson to check review sites before using any service as this would have given me an indication of what I was letting myself in for.

I booked a Luton van on Wednesday intending to move from Glasgow to Cardiff on Saturday morning that's 3 days in advance and paid the full amount. Was told the van will be delivered Saturday morning but it wasn't delivered. I phoned 30 mins before the time which e van wasn't supposed to be delivered just to check and someone promised to call back but they dint. I phoned when after the time which e van was supposed to be delivered and I was told that there was no van available untill Monday. The lady wasn't apologetic at all instead she was very rude and cut off the phone.

Hired a MPV for holiday use. I checked with the head office twice before the vehicle was due for delivery, once a week in advance and the day before. I was told that there were no worries, everything was in order etc etc. Guess what? The time for the contract to start passed - no MPV - I phoned - "I'll phone straight back and give you an ETA."
There was no call back, so I phoned an hour later and spoke to someone different. "I'll get on to this straight away sir and phone you back." Another hour passes - I call back and state that unless the van arrives within two hours my travel plans will be put a risk.
Finally a call comes to state that the vehicle has been involved in an accident on the way to me. I ask at what stage they were thinking of letting me know - no answer - no substitute vehicle available and the family holidays in tatters - this was clear breach of contract and the "vehicle involved in accident" explanation is questionable at least,