NationwideHireUK.co.uk

Absolutely terrible service. The worst customer service I have ever received. The van I ordered and paid for did not arrive. I was then told it was my fault, that I was annoying them by ringing back every 15 minutes and then blatantly lied to by the customer service team. After 5 hours a replacement van arrived. In the mean time I was told by Nationwide that if I didn't stop being sarcastic they would just cancel the replacement "that was no problem at all". During the wait I also used a comparison website which found a replacement faster than Nationwide and was actually about £70 cheaper! An utter disgrace. I paid £300 to sit on the side of the road for 5 hours with my pets in cages, every item I own being rained on and a 20 month old toddler to keep safe and warm. I will never ever use this company again.

They have also since taken money from my credit card without permission. Disgusting.

DO NOT GO NEAR! I may be one of these "lucky" people who got the van delivered but with a little scratch and dent on the side of the van. The company helped themselves to take £1,200 from my card even I have Collision Damage Waiver on.
Company came back to me in 4 months after numerous chases with the repair invoice - £25.99 for parts and £700 for labour cost plus 20% VAT, surprised surprised, this will come to £1,180.50 which I still don't get any refund?!?!?!?!?!? (and i know, IT DOESN'T ADDED UP RIGHT!)

By the way, the repair company they use is a micro company base on info from company house and which only has £10k asset... hmmm... i can smell of fraud and scam.

Awful company. Spoke to 2 different people, both gave quote for 1 day hire. Then told me it would be DOUBLE the original price because it was a weekend - neither of the people I spoke to told me that. Then refused to let me speak to the manager. Kept me on hold for over an hour - clearly had no intention of letting me speak to Kate, the director and when I rang on the other line they just put the phone down. Disgusting service.

Save yourself the stress and go elsewhere.

If I only I could give minus rated stars I would - 1 is far too high.
Please save yourself the hassle and stay as far away as possible from this company - they are thieves.

We had booked a mini van for four days in August, which we had fully paid for in advance. The van didn't turn up on the day we had booked it for. No one at Nationwide picked up our calls until the next day, at which point they confirmed that the third party supplier they were providing the mini van from could not supply it. It wasn't until later the next day after numerous phone calls, Nationwide managed to track down another supplier that could provide us with a mini van. However, we were told we had to travel 50 miles to collect the mini van and personally go back and return it - rather than the original service we paid for which was Nationwide would deliver and pick up the mini-van.

Nationwide promised to refund us for the 1 day we did not receive the mini van and it is now November and all we have received is £12 - which is shocking. No one responds to emails, phone-calls. And even we have been using my bank who through their disputes team is helping us to get a refund. I have just viewed correspondence to my bank from the director of Nationwide - Jeff - and Marcelle customer service assistant who have outright denied that the mini van was provided a day late.

We will now be taking this matter to trading standards.

For any of you that are trying to obtain a refund from Nationwide - I am posting Jeff (the director's) email address and direct phone number (which I have spotted from the correspondence with my bank). *******@nationwidehireuk.co.uk
Direct line - ******* 602 768

Nice website however you risk being coned by the some what sharp directors Kate and Jeff. Stay away they run a contract base scam to lighten your bank account so read the small print before you sign, their terms and conditions which in my case stated they have the right to change what ever they wish whenever they wish other wise you could lose you home by renting anything from them, I lost almost £600,00 and I didn't even see the vehicle I was trying to rent,
Robin

I used Nationwide for the first (and last) time last week. I booked a van on the spur of the minute and paid £107 for one day. I then checked reviews (I know, too late!). Reviews were 50/50 good/bad, but ALL said they were bad communicators and my God were they right!

They must all be based in separate countries speaking different languages and in different dimensions; they were HOPELESS.

I eventually had to get in touch with one of the Directors to get something done and he failed to do it.

After the van was collected, I complained directly to the same Director about his staff and their attitude and he never responded to me at all - UNBELIEVABLE!

I need a van this week too and have gone to Europcar - Two days hire £85 - SAY NO MORE!

I booked a Ford Galaxy in April costing £700 which they took immediately, for a weeks holiday in Cornwall with my two grandsons August 19th. Waited for the car which was supposed to be delivered at 8.45 am. At 9 o clock I phoned and they said the car was on its way. This went on for a hour my two grandsons in tears at this stage. After the 6 the phone call they said there was something wrong with the car and would phone back which they did not. Phoned again only to be good to go to another car hire firm. This is totally unacceptable and they can surely not treat people like this. There were no apology no holiday. Avoid this firm at all costs if you want a ruined holiday. Which I had never heard of nationwide car hire totally unprofessional.

The worst! Avoid them, especially if you are in mooving date... with babies. So many calls from my part to confirm our van... They take 1hour to use your card details to be paid for the service without confirming. I spend 3 days trying to have any sure that we gonna have van. In the morning day X, they confirmed by phone, that we'll have vehicle on the evening. No van! No call or email from them! To have my money back I had to call them again.

Do not use this company. They are the worst communicators on the planet! I hired a van to pick up in Glasgow and drop off two weeks later in Norwich. The van was a mess with no petrol in it. It was restricted to 55mph, the horn and the side door didn't work and one of the tires was bald! The day after I picked the van up they sent me an email saying that I have to return the van to Glasgow, I sent three emails trying to negotiate some options while I was still in Scotland without a reply. In the end, I managed to get someone to take the van back to Glasgow a week early without their help. It cost me a bunch to rearrange things last minute. I have been back over a month now trying to get this resolved and I still have not received and money back or even an apology. Stay away from these guys. They are just a broker that don't set things up right and are not prepared to fixed things afterward.

Worst service ever received!
Hired a minibus for 5 days to travel around France & England. The minibus arrived late on the confirmed delivery date. I then received a call on the collection day that the driver was already at the collection address and was 7 hours early to pick the minibus up! Obviously the minibus was still in use and not ready. Called to confirm that the minibus would be ready for collection that evening, the next morning the minibus had still not been collected!
Emailed 3/4 times and called several times and didn't hear back. Terrible customer service and never responds to any emails.
Would never use again!

I ordered a minibus for a long weekend, I even rang the company the day before to make sure everything was ok for the next day. The minibus was due to arrive at 13:15, at 13:00 (just 15mins before the scheduled arrival) I got a call saying that they hadn't secured a vehicle and that one would be delivered at 16:00. I had to change all my plans for the weekend to accommodate. I kept on having to ring them for updates as there was no communication. I will definitely stay clear of them from now on. Worst hire company I've used.