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NationwideHireUK.co.uk Reviews Summary
NationwideHireUK.co.uk has 213 customer reviews and ranks 199th in the Car Rental category. Common review topics include customer service.
My son had contacted Nationwide Hire via online chat to enquire about the cost etc to hire a 7.5 ton wagon, with me driving. He dealt with Katie L during the chat. He then passed me the transcript so I could follow it up with a booking.
Phoned up and spoke to Katie who took me through the booking process, licence check, payment etc. Katie was very good throughout, answering any questions I had and explaining what would happen next. All very clear and simple. The lorry arrived a few days later, delivery driver took me through the vehicle checks with great attention to detail, also did I. All went well and the wagon was picked up the day after the hire had finished but no issues with that.
All in all a great service from start to finish. Thank you.
Great service from Katie L at nationwide hire UK. Due to my last minute house move cancellation I had to get in touch with Nationwide to temporarily postpone my hire until a new move date is agreed. Katie L and nationwide were very understanding of the situation and accommodated my request.
Unbelievable! I don't accept car because car was very dirty inside, car seat was not useful. I call to office and they say no problem, i can have refund. But no, they charge me for my order of 3 days, and now they told me if i have no pictures, they can't help me
30 minutes before the 9 seater automatic transmission minibus was to be delivered I was notified that they would be delivering a manual transmission. I paid quite a bit extra to be assured of getting an automatic as driving in London is difficult enough without dealing with a clutch. The van was delivered on time and everything was great except the stress of driving a manual around London. I have no issues except that when I contacted Nationwide they refused to refund the difference in price between the higher priced automatic that I paid for and the manual that they delivered. If you go on their site today, the price difference is 70 pounds, and the price difference was higher during the holidays. Their reluctance to refund the difference is really ruining an otherwise good experience. I never write reviews but this is ridiculous. Give me my refund!
I hadn't read any reviews before i found them online. But the service was excellent from beginning to end. Katie was a great help as was Soph and Jeff. Thank you guys.
We had a great experience with Nationwide Hire UK. We rented a van when coming from abroad. Amazing service and really fast communication!
Massive thanks to Katie from the sales department, who was very helpful and professional during the process.
I always prefer to speak to the other end rather than filling up online forms. Katie L and Alison did not hesitate to give me a call back when I had queries for making a booking. The drop off and Pick up were reliable and efficient. Especially during the pick up, when it had to be done in a complicating location. Very good service.
Excellent customer service and would recommend again to anyone. I had an issue with the person I was delivering to and they resolved the issue for me.
Very quick response time and they always have availability of the type of vans we need and deliver to our offices, which being a small team, really makes our lives easy. Katie in particular has replied to email or action requests with amazing velocity and efficiency.
We are very happy with the service.
Had a good service from Katie in thrifty even when they had computer problems and was great having the van dropped off at home.
I needed a 9 seater minibus to take my family to a funeral, Katie managed to sort one out for me. She even was able to have it delivered to me and collected afterwards. Fantastic service at a great price.
Mike Pruden
Booked via phone. Kate was a massive help, whole transaction went smoothly, Van delivered at time promise and was better than expected.
Great service
Katie was very helpful on line to order a mini bus of October will be using this company again.it was all done very professional.
I tried to hire a large van from them in December 2019.
A few hours after I had initially enquired with them, they were still struggling to find me a van and hadn't confirmed my booking via email so I rang their customer service team and spoke to Andrew and asked him if there was any payment or penalty I would have to pay if I cancelled this enquiry and Andrew confirmed there was no payment or penalty I would have to pay as they hadn't confirmed the booking from their side and hadn't been able to find me a van as of yet.
£305.98 was then taken out of my account and when I then chased Nationwidehireuk to find out what had happened I had a very rude response from their 'Head of Customer Service' Marcelle saying that she doesn't know what a colleague of hers had told me but they will be charging me the full amount!
After a few back and forth emails I asked Marcelle to call me and she pretending to be too busy to return my call but got her colleague Nathalia to call me. Nathalia apologised and confirmed to me that as my booking hadn't been confirmed they will be issuing me a refund.
NationwidehireUK have still not issued me a refund and have ignored two official complaint letters I have taken the time to write into them. Their website states they will respond to complaints within seven days.
Don't use this dodgy, rude, dell boy company!
I am going to take this to trading standards
All in all good, having vehicle delivered & collected very useful, although was not collected at time arranged.
Katie organised arrangements easily and without issue.
Will need vans in future, so will use again.
Please see the photo. The van was meant to be delivered at 5pm so just an hour and a quarter before I receive a text saying it's not available. These people are a public disservice. Think twice and then use someone else. Amateurs.
Booked with Katie over the phone, I was able to get the Luton truck I needed for our tall fridge for a lot less than other well known vehicle hire companies. It was all done very professional.
The chaps dropping it off to me where able to have it with me well before my rental so I didn't need to hang around and they walked me through the operation of tailgate lift.
Very happy, would come again.
I booked a 17 seat mini bus with nationwide and 4 days later (48 hours before the hire day) they called and couldn't deliver the bus and cancelled the booking letting down 17 people.
I had the misfortune to deal with this company in mid September, trying to hire a van for a small private removal job from Paris. All seemed fine from making the booking and I made the payment and forwarded all the required documentation. The van was due to be delivered to my home address in the late afternoon.
With everything confirmed, I had booked Eurotunnel return tickets and an overnight hotel in Paris. Mid afternoon, we were phoned to say that they could not get the van to us that afternoon and were given the option to go and collect it from London NW10, some 25 miles away. It was stressed this had to be before 6pm, as they closed then. With everything depending on the van hire, this was agreed and we arrived there at 5.15, to find they had cancelled the booking, shut up and gone home. Various desparate phone calls were made to try and find how we could get the van and after a couple of 'we will ring you back' answers from Nationwide, we were left standing there with no van and no help from Nationwide, as they shut up and went home at 6pm! (and I read many reviews on this site saying about great customer service?)
The whole weekend trip had to be cancelled and re-arranged the following weekend, using a different and professional van hire company, who charged about £50 less and were great to deal with.
I raised a formal written complaint with Nationwide 2 months ago. Their website says they reply within 7 working days, but the achnowledgement you get to your complaint email (they will ONLY take complaints by email) says they will reply within 28 working days. Well let me tell you that they do neither! I have sent 2 reminders to the original complaint and never had any form of reply. So, to all the people who say this company gives great customer service, just be happy that your booking (presumably) went without a problem, because this company ignore problems and refuse to even say sorry.
AVOID THIS COMPANY LIKE THE PLAGUE!
We needed a Luton van relatively quickly and not only were Nationwide Hire efficient with my enquiry, I had the van delivered to my door within 24 hours. Absolutely superb service. We will 100% use them again. Richard - SPS Dental Ltd.
