NationwideHireUK.co.uk

Avoid avoid avoid scam company!)
(Avoid avoid avoid scam company!)

This outfit are absolute deceivers Cowboys and will steal your money!

This is the experience I had last week,

A guy turns up an hour late in an extremely dirty van hasn't been washed in ages obviously this is part of the scam because it's harder to see scratches.

Next thing is I am asking for paperwork he tells me there's loads of paperwork which is also a Lie!

He walks round the vehicle takes a couple of pictures hands me he's rubbish little android phone to sign I ask him where the paperwork is he says you will receive an email after you have signed it.

The next day a couple of guys turn up about three hours late to collect the vehicle.

The guy walks around takes a couple of pictures well I'm busy doing something else,
He then has me hes Android phone to sign that I am happy I looked at everything on the phone there was nothing about damage or anything as soon as I sign with my finger he drives off very quickly then I receive an email to say there has been additional damaged picked up that was already on the vehicle!

So not only are the guys picking up and dropping the vehicle off liars and cheats probably on extra commission for doing this kind of Malarkey.

Done now trying to get me to pay for the damage of the vehicle side of stolen my £250 deposit and are now trying it on I'm willing to take legal action and go all the way I've got nothing to lose anymore.

Please read the reviews don't listen to the fake reviews this company is shady as hell!

This company should be shut down, totally unprofessional do not use this so called van hire company they are a disgraceful bunch of amateurs

Twice we have been sold van (7.5T) hire from Nationwide in which they claim to be able to deliver a vehicle and once they have taken our money they then informed us that it was not possible to deliver and we would have to collect it from a far away location (1.5 hrs away) for no discount. The person who takes your money is excellent, the customer service agents who deal with the dispute are dreadful. Both times Nationwide's markup on the local garage who hired the vehicle was in excess of 100%. The second time we did not know we were dealing with Nationwide initally as they market under more than one name. Would never touch them again.

Hired a van last year for a house move, van arrived and STUNK and rubbish all over the back of the van, hadnt been cleaned. I wrote a complaint and heard nothing.

All of a sudden i get an email telling me id damaged the van! Yet to respond to my initial complaint. They were fine with van when collected they didnt do their papewrok on collection nor did they give me a copy of anything... 7 months later they are sending me a £2k invoice for damage i had not done... they van had not been reviewed prior to my hire, if it had they would never of hired to me.

Eseentially they are forwading enterpirses bill to me... because they cant trace who did the damage.

Im having to look into legal action as i am recieneing emails and calls contstantly about it.

ABSOLOUTLEY TERRBILE CUSTOMER SERVICE... i make a complaint about how the van arrived and they twisted it on me..

This has got to be the worst experience I have had when hiring vans for my business. I reserved 2 Luton Vans on a Friday for the following Friday for one days hire. On the Monday I received an email asking for confirmation of driver details for one of the Lutons and also an email advising me that one of the reservations had been cancelled. I then received a call from Customer Services saying that they didn't have a vehicle available and couldn't offer me anything else. I wasn't happy but there wasn't a lot i could do so I rang around and hired from a different company a Merc Sprinter. On the Tuesday at 16:00 I received a call to say they were cancelling the second Luton as it wasn't available and they couldn't offer me anything else. I will NOT be using this shambles of a company again.

Possibly the worst vehicle hire…
Possibly the worst vehicle hire experience in 30 years of hiring. The booking process was smooth & great customer service from all we dealt with but that's where it ended. The van was 3 hours late being delivered & required multiple calls to find out what was going on. Once delivered it had a tank gauge showing empty, no SatNav (as booked & paid for), the hand brake alarm sounded intermittently throughout driving & a hole in the roof meant that much of our cargo was wet & some was damaged beyond further use. We wrote four times to Nationwide Hire asking them to contact us to discuss our complaint but they have not responded in over a month & a half. We are now contacting Trading Standards as the Company seems unwilling to answer our complaint. We would not hire from them again, nor recommend them, based mainly on their lack of after sales service & no response to our correspondence.

I would not recommend this company to anyone. With what started off as a very easy and smooth sailing has turned into an absolute nightmare. I hired a van from to drive back to Scotland. I have then been accused of damaging the van. I know with absolute fact that it was not me as I was very careful with the van. I disputed the case in May and heard nothing until July when they called be practically demanding i paid the amount. When i told them i couldnt afford it the advisor asked me to borrow or to put it on a credit card. I unwillingly paid a portion of the amount due to the threatening tone of the adviser. Followed up with an email asking of evidence of the amount before paying anymore. I have now received called again 3 months later asking for the remaining balance to be paid, albeit from a nicer advisor. There has been zero empathy from the company with respect to the situation. They have not acknowledged their part in this at all (failed to offer excess cover, the representative did not take me round the car). They have constantly called me out the clue demanding money with zero acknowledgement of my emails. If i had caused the damage, i would accept and settle the amounts. However, I refuse to pay for damage I have not caused, especially where there has been little consideration for my arguments and 0 sensitivity around handling the situation during these difficult times.

This company took payment for a van which never arrived and refused to give a refund. They required further details from us but did not let us know. Instead, they kept our money. Any attempt to reason with them was ignored by a person called Sophy who just said "no refund" and sent a screen shot of their cancellation policy. We did not cancel. They did not send the van which we were fully expecting to arrive. They took this payment from my 85 year old father.

Zero concern for providing the service that they were paid for, zero concern for good customer relations. I cannot sufficiently express how angry I am. Be very careful if you choose to use this company.

Booked large van. Due at 8.30am. 10.00 no show. Constantly had to call them to find out was going on. Each phone call no one didnt know what I was talking about. 5 hrs later enterprise delivered an ordinary transit van. Not what was ordered. Cost as £431.00. Train tickets had to be altered. I had to take an extra day off work as a carer for elderly as wasnt back in time which I dont get paid for. Then got charged £40 worth of fuel. 3/4 of tank was given. 1/2 tank it went back with. No way £40 of fuel.

Horrendous! Do not use this company, spent hours Sending them all the proofs needed for them to ring us on the morning of our move 35 mins before the van was due to be here to say the vehicle has been damaged and now was unavailable for hire, no other vehicle offered, no compensation and left us with a house packed and ready to move and having to find another van in 40 mins! Terrible and very expensive! Don't use unless you want to be let down!

I cannot even begin to fathom how this company operates, booking a vehicle a day in advance(yes I know, last minute much) to be delivered at 10:30am, still wondering where the vehicle is at 11:00am, decide to give them a call for them to tell me the vehicle has been damaged and is not longer available for hire. You would know this before this time it was suppose to be delivered, it is not hard to communicate to your customers. To top it off a refund will take 3-5 business days for an issue that was their fault. Unimpressed to say the least.

I booked a van for moving to be delivered to an address where I was dropping off a hire car days before the delivery date. At 5pm on the day before delivery (due at 12pm) they called me and said there was a problem with delivering to the address and could I do a walk-in somewhere nearby to get the van. I said yes, that would be fine. I was told that they would email me back with details. They sent nothing that day and their phone lines were closed. The following day, nothing and all calls were met with "We'll call you back". I drove an hour and a half to drop off my hire car and pick up the van, and 15 minutes before it was due, they called me back to say they couldn't do it now and there was no availability until 10am the following day. This left me stranded with no vehicle, an hour and a half from my home in a remote location and with no way to move out. Basically, they messed up, did not seem to care at all, offered no attempt to help, no discount, no recompense; not even sympathy.
I find it hard to believe that a company can get away with treating its customers like this.

Van was eventually delivered 4.5 hours after the initially agreed time. This meant delaying my 400 mile planned journey until the next day. Van had a number of damaged areas including important lighting that could no longer function and broken radio which meant no traffic reports being available. Cab and load area were filthy, clearly no cleaning had been done between hires, very concerning from a COVID-19 perspective. What made the situation even worse was the complete lack of support from the customer support desks of both Nationwide Hire UK and the van supplier Enterprise. No email or call back concerning the above issues.