MyUSReviews 5,285

Pay 200% more instead of promised savings of up to 80%! I will cancel my account and I am more than happy to do so. They keep charging your credit card with ridiculous fees.
I ordered a few things at Barnes and Nobles and it shipped in more than one parcel. The last two digits of my Suite Number were not printed on the label because it was just too long. One order - arrived in two parcels. For each parcel I got charged 8$ fee because of the missing digits on the label. In one parcel was a 4$ item and they charged me 8$ (just there fee double of the value). So I ended up paying 16$ additionally fee for one order. Keep in mind too they charge you high storage fees (20+$?) if you don't ship in a certain time. I also got promised a free membership for one year but they ignored the offer and charged me. When contacting customer service I was first handled almost like a lier asking for proof of this offer - finally after providing the proof all I got was a credit for the fee. Additionally FedEx overcharged me for customs - myUS fails to provide detailed customs descriptions. FedEx and especially myUS are both not recommend! Don't waste your money :/

Very professional customer support Thanks to Michael for the good service that was fast and easy!, very happy.

Made the worst mistake of trying this service. I have been using another similar service since the past 6 years and because these guys have an option to combine the packages I thought of trying this out. I signed up for a trial and got my first order shipped to them. The order was from amazon and came in three packages with a total of 5 items. I select the option to ship these from myus and the shipping charge is showing as $32 (which is more than the other service I have used) but I decide to go ahead. When I land on the checkout page the cost of shipping goes from $32 to $51 and I am surprised obviously. I look at the breakup of costs and it says that they have added $18.51 as a fee for dangerous good, which is really a shock None of the items I have shopped are categorised as dangerous goods with any of the shipment companies or any retailer or even a the airport or even on myus website. Every freight company will have a list of dangerous good and I always take care to read that list before I sign up. I decide to chat with the customer service agent and get connected to someone named Beryl Grace. This person basically tells me that I need to check and be aware of the policy of their service before signing up and and they cannot list all the items on their website and i should be smart enough to know if my items are "dangerous goods" which they are not. I know that because I am shopping this item for the past 6 years from the US and having it shipped every freight company will have a complete list of dangerous goods but not MyUS because otherwise how will they get a chance to add random charges to fool the customers off extra money. How about LISTING THE DANGEROUS GOODS ON YOUR WEBSITE LIKE OTHER COMPANIES

I sent them a package for international shipment in export worthy packing with linear dimensions of 78". Their website quote tool guarantees shipment by weight for packages under 80". The shipping charge came to about $200. Along the way it was repacked causing the dimensions to exceed the 80" limit. If my supplier could export pack it with 78" there is no reason a repack should have caused the dimensions to change. More importantly, I wasn't informed that they had repacked it resulting in the change to over 80". If I had been I would have cancelled the shipment. The revised shipping charge was $740. Imagine, $200 to $740. I'm asking them for a refund of the difference. It appears to be falling on deaf ears. If they don't make good on it, I will be taking it to TINA.org that's Truth In Advertising and possibly a few other consumer protection organizations. I also see a lot of dissatisfied customers so I may pursue a class action law suit as well if any of you are interested.

If you are using this company to ship your products to other countries, be really careful. I have a big trouble with them. First I tried to contact them to do not receive a product which I've bought while I already had the authorization from the supplier. However they said that they couldn't stop the process and I need to wait the product arrives at warehouse to then start the return procedures. When the product arrives, I made the solicitation strait way, I gave them all the supplier details. Even though I received an confirmation email saying that everything was all right, they send the product to me instead. They do not have a hand line for contacting, only by chat or email which make very difficult to solve any problem faster. The support team is useless, they give you lots of case number that when you try to contact them to talk about the same problem through the number that they gave you, they never know what the case number is related to. If you want to return a item, try to contact the company which is shipping your product. They are very helpful and have correct procedures. Thanks

My order would not be released by customs because it lacked the required documentation. After leaving phone message, chat, and email I finally got them to send the documents. They made it seem like it was my problem the entire time. But after shipment was release I was charged an additional $150.00 to release the package for duty fees. I have 2 other orders that were of higher value that did not have this issue. Customs stated that shipper did not pay duty fee like our previous orders. Not sure if I would recommend then anymore. Sent then an email theh said they said duty fees were my problem not there's.