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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I was having problem logging in into my account, Edrian helped me to resolve all my problem! Very helpful, good customer service, very quick and efficient.
Roderick helped me swiftly with an issue regarding shipping to the UK - sorted within 2 minutes! Now... back to shopping!
Edrian helped me with my issue where other representatives couldn't. I deeply appreciate his assistance!
10/10 customer service Edrian was fast efficient, knowledgeable and polite best online customer service ive had for a long time
My first shipment to Indonesia was awesome. Has a nice website and they were provide a clearly information about received stuff and shipping details. Right Now i'am waiting my second shipment.
Thanks MyUS.
I contacted Micheal today through MyUs chat option and he was of great help in resolving the issue I had. Few of my items have been listed as flammable and those items were in one large package with several other items. Micheal was very patient in hearing me out and educating me on the split package option. And also letting me know different countries that my Toys could get shipped. So thank you Micheal and people like you make the difference in one's experience. I am from Sri-Lanka and this is the first time I'm trying to get shipments using MyUs account (Suite 5314-172) and I wouldn't hesitate a bit to recommend it to any one.
Great service and customer support were even better. My issue was solved by Michael very fast. Highly recommended.
Michael was excellent and swift in response in supporting me with my support request.
Excellent service
I contacted with Michael, he was a good person and Great service, Thanks MyUs to Everything and thanks Michael for helping ;)
Very good pro-activity. My issue was quickly resolved.
I did a mistake while typing the value of my package and Michael help to reset the value by the correct one which was on the invoice. I sent the invoice to Michael and that was corrected in the system in less that 15 seconds
Thanks very much to Michael
Sign up with discounts
By the time u ready to ship the discount page is gone and they want screenshots and links and bull$#*! to prove it
Fukking scumsukkers
Overall perfect this is the best customer service and Michael helps me very well thank you again for solving my case
Hope you all best
I have contacted my US agent Michael regarding my packages and he was very helpful and provide me all information about the package. Very friendly and helpful Michael was. Thank you!
Only one order and deeply dissatisfied. The weight of the item are artificially inflated by 28% in my case. On top of this, they send the items without confirmation. Stay away from them. I will go on with my complaint on PayPal.
Sorry to hear your shipping cost was higher than anticipated.
We see you were charged accurately based on our current posted rates: https://www.myus.com/pricing/
Please contact our team if you have any questions regarding pricing and charges on your account. Thanks!
I had a trouble finding my package and Edrian helped me! Thanks a lot! Edrian provide me with a screenshot of the item so i could be sure that its my package!
Awesome and very helpful and they do best they could,, iam very happy to stay ship for second year like Edrain
I was chatting with Edrian, i am happy with the answer.
I know i always get assisted whenever i need help or advise from you.
Thank you so much Edrian
MyUs are a bunch of scammers. Got a package sent to them, which UPS weighed at 2.6 lbs and selected the option to ship in original packaging.
This should have met the under 4lbs criteria for pricing. When shipped, I was surprised to see that they weighed the package at 4.8 lbs!
Got in touch with customer service, and they said that the package was 3.1 lbs on their scale (must have gained half a pound in transit?!) and then they REPACKAGED it inside their own box, even though it should have been sent in the original packaging.
When I called them out on this, they offered no solution, and it seems their customer support policy is "F*ck you, we handled this just fine."
Will never use them again. Came out to nearly 70CAD to ship a 2.6lb 90CAD item.
Hi Tom. Our apologies for the poor experience. We would be happy to review the actual weight of shipment and provide any necessary reimbursement if you were overcharged, based on the weight of the shipment. Thank you for communicating with our support team so we can help you with this.
Some people don't get along well, but
Some people will respond carefully when you are in trouble.
Thank you for your response.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Dylan. We would be happy to provide the discount you signed up with. Just get in touch with our support team so we can resolve this quickly for you. Thanks!