On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
I chatted with Jessica online after I had uploaded a document incorrectly. She resolved the issue immediately and reviewed and verified the document. Great service! Thank you!
Jessica was very helpful in solving the issue I had in very professional manner!
They are very good site and they have very good stuff, i really would love to thank the supporting they always help and solve my problems professionally. Thanks Jessica for you help about my questions
I requested for cancelling the membership, since I am not using the service for past three years. Jessica from the support able to understand my query and helped me to cancel the membership within a moment. Appreciate the support services from MYUS. If I intend to shop, I will choose MYUS in future. Thanks
I had a very good experience with MyUs's live chat agent Jessica today. She clarified me very well what to do with an item that I need to return.
I ordered a simple creme against acne I usually order via Amazon. This 11 dollar package has ended up costing me over 61 dollars as the shipment was apparently returned via FedEx against a 50 dollar charge. Interesting as Amazon ships this product without any issues! I will cancel my account and strongly recommend customers to consider alternatives for this rip off serrbice.
Jonathon has been very helpful and has assisted me with my enquiry's. I always have good customer service with My US. Thank you.
Wonderful and distinctive company
Speed in communication and punctuality and reliability in handling
Very happy to deal with them
I was talking to Jessica. Very helpful service. Although she first provided me with a "pre-written" answer she later really helped me out.
I thing good because this first time for me but its amazing as i seeing
A beautiful experience and assistance through live chat beautiful and very nice and there is some hope to talk with them and always help me a lot
And their names Jessica and Teresa and Matt and Donna, Thank you very, very
I wish success to all :)
Excellent customer service. The staff at MyUs are always friendly and helpful. All my concerns are resolved on the spot! Keep it up MyUs! =)
The guy that called Ian in the Live Chat is very nice and helpful.
Thank you Ian, and have a nice life.
I receive the invoice and no package. I complie and they answer me with auto reply.
I don't know what to do.
This is extremely unusual, Hermantina, as we provide tracking information with every package we ship. Could you please provide your suite number so we can track your package?
I have been with them for years and was pretty satisfied until the past two years - absolutely terrible, unaccountable, idiotic service. While putting themselves forward to know the business, they can't label packages correctly and recently almost everything I have shipped has been held in Customs because of labeling and misrepresentation. They also LIED that they emailed me about a held package, nothing received although they sure do send a bunch of marketing emails. Just don't go there. Its not worth it. They have gone down hill, all the way.
MyUS;
I don't know where to start and where to End, I have never in my life seen such a very professional courtesy offered by a shipping corporation. I regreted every moment I lived away not knowing MyUS.com, put simply, the management team is carrying undisputed type of leadership, they are so organized to the extent that you would feel it from the first time you deal with those people.
I don't really know what to say! Even my page on LinkedIn is full of MyUS advertisements, logos, links. Etc to emphasise how powerful is this company in terms of both customer support and shipping and packaging experience.
God, thanks for leading me to them, they are the way to better and more professional shipping experience. I love every moment navigating their website, contacting them, creating shipping orders... etc... etc.
MyUS, My first choice, I love you forever.
I am proposing a toast right now to everyone; "Long live to MyUS Team"
Saud Alharbi
Suite 407-864
Firstly i would like to inform you that i used to search for the websites which suits me, and by using YOU-TUBES, i found that MYUS website is more convenient and effective than others because when i tried to compare it with other websites the agents of MYUS ( Tiffany, Teresa, Julie, Kathleen, Brie and especially Kristen) were helpful and gave me suitable facilities and I discovered that this website has Credibility and reliability to costumers for this reason I was encouraged to chose it and from that day till now I am so comfortable in using this website. Since then my work has developed due to MYUS. Thanks for MYUS COMPANY.
Jeff did a great job helping me again.
Myus should be proud of having such a good employee.
Thanks a bunch,
Bob Wolf
I am. pleased with the outcome of my complaint. I am very satisfied as to the way things turned out for the better.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
I'm very sorry you had this experience. Unfortunately, our couriers may return packages if they do not clear Customs in your country. Could you please provide your suite number so we can investigate this issue?