MyUSReviews 5,285

Myus offering great services through shopping from all sites. Customer service is very good and provide answers to all the questions in a short time. Thank you for all employees

Horrible customer service. When I wanted to have my package sent to me I had to change my credit card information on their website. Easy right? Nope. It had taken me 2 weeks to try and have it changed. They kept having to charge my credit card and I had to confirm the amount that was charged so that they could validate it. Here's the problem, the longer my packaged had stayed at their location they had a fee placed on it. Every time they charged my card I would enter the amount on the website and it would decline it. I had to do it multiple times! Another problem was that when they charged my card it would take 2 days to go through so I would have to wait to actually see the amount charged. Finally I received an email saying that there was a fee for having my package at their facility so I called and tried to speak with an employee. When she had confirmed my credit card I had asked to speak to a manager and she said they were all in a meeting but would send an email regarding my case. I asked when I would be able to hear from one about the case and she had said, I wouldn't and that I'd have to wait. My card will still be charged the fee and if its gets lifted then that would mean it would go through. I waited and today I received an email from Patricia which had said that I wouldn't be refunded the fee charge. I'm very frustrated and unfortunately I will not use this service in the future. Its too bad because I really enjoyed the idea of this service but I'm sure I can find another company that has better customer service.

I had my doubts at first. It is not easy to sent your package to a foreign address. I thought I was gabbling, but no, its not a gamble when you get to know you are going to be winning each time. The monthly rates are the best and unbelievably low. I have made four shipments and all of them have been successful and thought of giving my review and let others know of my experience.
I am in the southern part of Africa and they have made my dream come true by consolidating my packages.
Keep it up guys.
I give you 5 stars ***** or maybe 6 stars
Thumps up to *******@myus "personally, I say thanks"

Regards
HAPPY CUSTOMER

Most slick organisation I have dealt with. I could not fault any aspect of my dealings.
I have used other similar services to ship USA to Australia, but none measure up to MyUS

I have a long relation with my US.com, i never had any problems. They are really well cooperative till i had that one problem that was due to some circumstances out of my hand and they tried to helped me.
Most of their agents are really kind such as Kristen and especially Teresa who was very kind and she is the role model of how customer service agent should be.
Despite the really bad experience i had with Agent Donna, Agent Teresa fixed it all.

I want to thank here and all the team as well.

I have been with another company for shipping, but myus.com it is way different, good prices and costumer service, especially the live chat, it's really helpful (special thanks for teresa in live chat.)

TruePrice Program increased the basic freight rate by 30%. It's ripoff through good marketing name.
I waited until the program end but it was extended suddenly with no choice.

Well done My Us on providing TruePricing, we purchased majority of our christmas presents from the US and the fact that our shipping was charged at the price we were quoted and only for the actual weight of the parcels, made all the difference. No worrying about shipping charges being at a higher rate than quoted. We certainly hope that TruePricing is here to stay. Also your service on getting parcels to customers in the time frames listed is outstanding. Thank you