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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have a chat with Jessica, she was so helpful and amazing.
I just finished a livechat session with Teresa. She was most prompt and precise with her answers. Certainly a pleasure to deal with.
I have been shopping on line from Dubai using the services of MyUS.com for several years. Although there were a few rocky patches in the beginning, including a period where I left the service, the efficiency of the system now is certainly beyond the high standards that I expect from a service company such as MyUS. I generally never do online surveys but to give something back to the staff who went out of their way to assist me getting urgently needed swimwear for my daughter, I am making an exception as their assistance was indeed commendable. I would like to convey a special thank you to Joshua and Kristin.
I would like to say the service of MyUS are excellent and really fast plus give you the option to choose with post service you will like to use it and any time I need to ask any question or help people are very kind and helpful price are fair, I'm happy customer,
Thank you
Macy, and Jessica from the live chat team are great. They always assist when i talk to them. Thank you!
She is the best for customer service.
Very Pro and helpful.
I would like to thank MyUS for customer support
Angel. You really help me to solve my issue...
Thank you
It was a pleasure to speak with Kristen. Kristen was very helpful and patient and help me to solve my problem.
I contact Myus Live Chat and they clarified to me my question in very easy way (Jessica it seem to me its specialist in Live customer support wish to here and for MYUS the best)
I have been having a great deal of difficulty contacting customer service via email. I got onlive chat with Jessica today and she solved my problem within minutes and even passed the information on to the correct department. I hope to have my package shipped out very soon now.
Great customer service received. Always provide me with immediate solution.
Honestly, i was skeptical at first when i joined but was delighted when i received my first package through MyUS. Every when as scheduled and on time. Their 24hrs customer service online chat portal is one of the best i have ever experience because problems were handled in a professional manner. Though i had 1 or 2 issues with MyUS concerning returns. This is where i feel they need to improve on.
A wonderful experience with myus from 2011 to this time
I really like the customer service and the speed of their response
The only thing I do not like is the volumetric weight I hope Return to calculate the actual weight.
Thank you
I was surprized because i had to pay additional fees to DHL company
And nobody told me about this additional fee
Everything is top notch packaging, delivery time, support,... etc
And most important is the discount offered from AdslGate 25% for shipping and no annual fees for premium account
MyUS met all my shipping needs, where I needed a package forwarding service, with their unbeatable customer service, fast package shipping, one whole month free storage and best of all the option to compare shipping prices and choose the most preferable courier.
I was hocked with a wrong option of selecting a shipment carrier. I selected fedex instead of DHL and one of my item was not included because it refused to check when i selected "include all" option because of special handling fee. No option to resolve it. I quickly contact the livechat and i was treated perfectly at the speed of light by one of your agent TERESA she is wonderful effective and efficient.
Regards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Ameera, It is true that every country has specific rules about import duties and taxes. We recommend that you contact your local customs office before making a purchase to determine how to calculate the additional fees that are payable to your country. Thank you for being a loyal member of our service.