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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Angel helped and he was excellent in terms of the response time and the tone of his email,
From USA to Angola, my package arrived in 4 days! Myus... Fast and Easy... Professional job... Amazing,
I had problem shipping some items to saudi arabia from amazon site, so after chatting with Mr. Ashton, he helped alot i appreciate his and all MYUS.COM guys.
Thanks
I bought an item from a website of shopping, and after arrival MYUS.com I discovered its forbidden to go to my country, and after communicating with the customer service to return the item to merchant it was done without any problems, smoothly, easy and great service
Had a very good experience with Jessica just now in the Live Chat. She was very helpful with a problem I had.
I have good experince with Myus.com and I really love live chat with jessica she help me several times to solve problems that happense with new member thanks for all My us.com team
Whoever repacked our box just threw everything in together - no attempt at saving any of the fragile items - in some huge box that was already falling apart. They also threw in some garbage - empty folded up boxes and plastic trash that wasn't even part of our shipment so they could make the box heavier and charge us more. My expensive large clock - RUINED. Glass shattered everywhere. Several of my picture frames - GLASS SHATTERED. The same thing happened to our shipment in November but I let it go thinking it was a fluke. Soft, fragile items, CRUSHED! We will never use this company again.
Lost or theft 3 flash memory. The shipment arrived by dhl. Did not open from the customs or anyone else.
Problem is not resolved.
The Excuse: it does not have a insurance!
The problem is not related to insurance!
Because the pieces not shipped mainly.
After publication of the problem on Twitter and Facebook.!
Has been searching for a solution and compensation.
Hello, I'm sorry to hear your shipment arrived missing your memory cards. According to our records the memory cards were included in your shipment. We highly recommend that you always purchase insurance so a claim can be processed with the courier in the rare event of loss or damage to your shipments. Insurance is free for the first $100 and only $2.00 per $100 in value thereafter. I see a one time courtesy credit has been extended to you to compensate you for your loss. Please feel free to reach out to us at [email protected] with any additional questions.
I spoke with your chat representative Ashton and he was awesome! Overall the customer experience is great, keep up the good work.
I had a problem with a delivered package. Jess looked after my case very efficiently and in a friendly manner. Jess was very helpful and very thorough. The problem was solved and a good solution was reached.
I had few questions about my last shipment and Ashton helped a lot and answered all of my question very patiently so it was a great experience^^
Excellent service, great help from a well-informed agent ( Jessica)
Thank you
Aside from a delay of a few days going through customs(4 stars), package made it intact. I'll be using MyUS again future shipments.
Thank you for taking the time to write a review. Please take note that MyUS.com has no control over customs delays. Customs reviews can vary based on the commodity type as well as country of import.
I chat with Jessica. She was really fantastic to assist my enquiry.
I was happy to be assisted with my concern about membership.
T
I was chatting with Angel and found this agent to be very knowledgeable and quick to answer. The questions that I was asking were not exactly the run of the mill easy-to-answer type but Angel surprised me by responding clearly, concisely and immediately!
I trust the information Angel provided and I am very impressed with the quality of the customer service provided by this company. Consider me impressed into a membership!
By-the-way I am glad that MyUS.com makes it easy for a globe trotter like me!
I have cotacted dear angel
I appreciate him because he was so patient with me and cooperative answer all of my inquiries. He is
I was having some issues regarding a missing package, damaged items etc... after notifying myus.com a representative by the name of Angel was able to offer help. She made sure everything got sorted out in a timely fashion and that if there were any future issues that I could contact her. Thanks Angel for your fabulous customer service.
Jessica was very helpful towards answering my question.
Hello, I'm from Maldives and i'm really new to MyUs Services. Some how i'm really excited. It was awesome. I have requested to change my account type and she did that. And also she is helping each and every thing which i have requesed her. If you're her manager you should hire more staffs like her. I really wanna appreciate the services of MyUs.com. It was a good first time experience with you guys. Now i feel like I'm a resident of U.S. Thanks again
Thank you so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello, We are terribly sorry to hear that some contents of your shipment arrived to you damaged. At their discretion our professional packers may add extra packing material to help protect your fragile items for international shipment. We have reached out to you via email with some pre-claim questions so we can initiate a claim with the courier. Apologies for any inconvenience.