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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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First of all, my congrats to MyUS for been such a great company with a excelent service. I've never had a problem unsolved.
When will the TruePrice will be permanently available to Angola?
Thank you.
I had a problem with a shipment (wrong name) I contacted the MyUS support and Jessica was a great help and had my issue resolved almost instantly quicker than I had anticipated.
Thanks!
Indeed. I liked the service so much
Fast shipping
Excellent Packaging
I am happy to deal with you
Abdullah Basberan
Saudi Arabia - Najran
I have a problem with the registration of the item price and you communicate with chat Live my problem was resolved I'm very happy for my dealings with you and to the rule of the problems
I signed up with myUS through an offer claiming to have waived the annual Premium fee for 2 years. However, 13 months into the relationship with MyUS, i recently learned that I was being charged a fee on monthly basis. Upon raising a question through live chat session with Teresa, she quickly acknowledged the problem and applied my membership discount. L
You wont have any issues with Myus. I don't know what the policy for Joburg, Africa is, but sending goods to here in Australia they have the True price shipping policy which means you only pay for the parcels actual weight.Not its volume. I recently received a 60 pound -2 piece shipment and with the discounts i received as a new member the cost was nearly half what it would have been from anyone else. I would definitely suggest you choose Fedex economy as your preferred shipping carrier with Myus for anywhere in Africa.
I will make an account and will buy more things from your site MYUS.com
Thanks to Kristen
Hello i spoke with Kristen, and she was very helpful, and describing what the site does, i was very pleased and signed up right away. Its always hard to find websites that ship oversees, and now i can get my packages to my mom. I'm so happy about this, and your price is so reasonable. Thank you..
The issue i was having with my shipment for the past few weeks was solve by kristen in just less than a minute... you guyz are the best
I had an item that cost $7, could not request shipment because I was expecting other items, as a result service charge was incured. Explain the case to Kristen when I was ready to ship and she waived about 60% of the service charge.
I would like to thank Edrian he is one of the best in the chat team, he helps me and answer on all my question with professional, i recommend to use MyUS service for shipping to outside USA.
I had an issue with some confusion as a discount had not been applied but Carl was absolutely lovely and very helpful
Sometimes things go wrong. That's inevitable and understandable. But the way a company handles an issue is the true test of the company. In this instance one of my packages went missing and didn't arrive with the rest of the order.
I called the help line and a lady named Marnie took my call. She was extremely pleasant, patient and helpful. Not only did she manage to locate the missing package (it was delivered to another suite by accident for someone who happened to have the same name), but also arranged a discount for the shipping based off the cost, had the missing package been shipped with the rest of my items. I would have been happy with the service as was but she went the extra mile.
I've had some pretty bad customer service experiences in the past and generally expect the worst when I call a help line so this really was a pleasant surprise. I'll definitely be recommending MyUS.com to everyone I can. Thank you again.
I received prompt and helpful responses when I queried the status of my order. You should be proud of your level of service.
They lost my package and it cost me $445
It was spouse to be my anniversary gift to my husband
But they ruin my anniversary and they wont even refund me
They always want me to wait
They deserve to be sued! But am kind enough and i will give them sometime
Hello,
We are so sorry to hear your package was lost. It is very rare that a package goes missing. I see my customer support team has contacted you and your issue has been resolved. We truly apologize for any inconvenience caused by this situation.
Having a site like yours is very cool, as an american living in France, it makes my life so much better to be able to shop in the States thanks to your company. But Angel made my day to take the time to help me and provide the personal touch that makes your cool site and incredible one!
Merci!
Its the first time I have done this, I was unsure of a few things. Angel the agent I spoke to was a superstar. Informative, polite and personal. She really helped me. Also the company has been so informative and so far kept me up to date and the process of my shipment. I'm just waiting for it to be shipped out
I've only recently joined but am finding MyUS very easy to use. My packages have arrived promptly and in good condition.
I had was not sure where to track my package. I used the live chat and Angel was very helpful. She answered my questions and directed me to the correct places to proceed the tracking of my package. Thank you Angel
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