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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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All of the team at MYUS.com are great. They make shipping to New Zealand a breeze. The Personal Shopper service is also amazing. Staff are always friendly and quick to reply.
Kelly on their live chat service was awesome today. Answered my question quickly.
MYUS are lucky to have such amazing staff.
Agent Kelly was quite helpful and courteous. Provided me with every information I needed.
I have never shipped anything from outside my country before.
I heard about MyUs from a friend and that he had a good experience with them. I went a head, made an account and directly ordered from Amazon.
When my package arrived it was in a really good condition and nicely packaged.
I would surely use this service again if i wanted to buy anything form USA.
It was really smooth and fast chat thanks to Teresa.
I requested to cancel an outgoing shipment because of the wrong setting of my account and Teresa has canceled it immediately and helped me out how to correctly set my account to not have this issue in the future, thank you Teresa
I use the Personal Shopper service and instead of just returning to the supplier the product that had an issue with export that would been a huge expense for this and each future shipment to fix the problem, the staff suggested and arranged another solution that meant it could be shipped to me now and in the future without any of that expense.
I was exhausted and frustrated regarding my recent Order with MyUS but their representative, Jon saved the day. A true professional he got what I needed accomplished. I did not close my account as I previously decided and upgraded it, all thanks to Jon.
Thank you very much for dealing with me quickly. I'm happy!
I'm thankful for the behavior the sincerity of myus is.
I love myus!
Thank you.
I love the quick response from Jessica and the willingness to help out.
When you can actually get through to a live chat operator- you may as well be talking to a computer. I find the level of helpfulness and insight close to zero. Any question out of the ordinary - is just not answered and to top it all if you want to offer constructive suggestions to senior management -they are NOT allowed to give you an email address. That says it all.
Teresa were excellent and provided me with what I was looking for
I'am so happy with your help by your agent Julie on live chat
Im advice all people thats need buy any thing from usa to deal with myus really im trust them too much
It is excellent experience Kelly was a great help and explain every thing clearly
I was a bit doubtful about the cost and effectiveness of the service and whether I would get my stuff or not. You never know, right? Anyway, this is one time that something that sounds too be good to be true did turn out to be true! I highly recommend this service to anyone.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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Thank you for taking the time to write a review on Sitejabber. I’m sorry to hear you are not happy with our livechat feature. Your feedback has been shared with my senior management team. We always LOVE to hear what you have to say. Feel free to forward further suggestions to our senior management at [email protected].