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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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The best service you can ever have and also the best customer service you'll ever encounter online!
I am not a Review Fan, but honestly the good support of MYUS.com added to the good service makes it the perfect provider.
It's my first experience with MyUS and its my first chat experience with MyUs staff. I'm 100% satisfied with her services. I didn't have to wait long before I got her replies. The information, instructions Kelly provided are very helpful and I hope to be able to discuss with her again in the future!
The best MyUs agent for me is lovely Jessica because its not the first time she assisted me with my questions and she is super fast and knows everything.
Thanks again and thanks for everyone@ MyUs Support.
A few days ago i had some problem with CCV, that was really big problem i try to contact myus agent for 5 times unfortunatly that was very difficult to find a solution for my problem. But today i tried again to contact myus agent and i was supporting by Jessica and she finaly resolved my CCV situation, the all that I can say is thank you Jessica for you pation to suporting in this, you really did a greatter job thanks jessica. That is really a good job, if you have some problem like mine do not be in pannic contact myus agent they have a solution for every thing.
Initially i wanted to close my account with you guys, but after chatting with one of your agent KELLY, i changed my mind. Instead of closing the account i just switched to another membership option.
Kelly is a nice guy.
Regards
Fast, straight to the point. Answering all my questions quickly
Thank you Jessica
It was good Devin was nice but i would like to change my account manger it take him 2-3 days sometimes more to reply to my Emails when my packages on hold
I thank the employee to have a professor Julie Quick response to my answers also for his kindness to customers
I have a problem today with my bank as they sent me new cards by ARAMEX and canceling what I had in my hand.
So I had a shipment going out to me from MYUS and miss Jessica helped me and assured me that I can update the cards before end of this week. Great Service and whenever I talk to you people you always give me a solution! Hat off!
It was really a very professional service that MyUS is provided with its support team, i had a chat with Devin earlier this day and that was a very helpful to me.
Thank you MyUS.
I had a chat with Devin about my package and payment charge and she was so very helpful and friendly and my complaints was resolved in minutes.
I am happy to be using this service.
I didn't wait to long to get into the live chat it took around 1~2 min
Devin
He handled the problem so well
Devin was fantastic and answered my questions very quickly! I have tried to get on live chat before and it always seems to be down, but today Devin was there and answered all my questions promptly and was very friendly. Thanks!
Court listened to me, and understood my situation and confusion- with all the extra charges for something i didn't even know i was accruing at all--at first- he/she did not understand my frustration--- all for a free gift worth nothing bc of a magazine subscription. I told him/her I thought being charged 77.00 for a free gift which i thought was a magazine and i explained all those were instructed to throw out. Anyway i figured I was going to change the company bc the charge was crazy and no one let me know it was accruing! He/she actually credited my charges after listening to why I felt I shouldn't pay it, and why i wasn't just trying to get out of a charge--- I am happy to pay for services and things I know about but I was really happy that he/she did that for me during such a stressful time I just didn't have the patience to deal with it-- and I was really pleased with the service. That's why i stick with companies and products-- just listen to me-- i don't want a free ride-- just fair. I feel I got it.
Contacted live chat 2 days running re a parcel that I couldnt get sent. Today I spoke with Kelly who was most helpful and went through various fixes until we had success unlike the operator the day before that gave me one set of instructions that did not work and left me hanging. Kudos to Kelly
My colleague spoke to me. Kelly. And it was awesome
I used the chat and I would say it was very well attended by the attendant Kelly
Teresa gave me a very good support while asking if i could pay in advance my membership fees.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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