On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
We monitor reviews for authenticity
I am a little nervous about using a third party to ship my online purchase from a US retailer. Amor was very responsive and answered all my questions.
MyUS is good services in all you need to company. And very satisfactory to benefits. I love MyUS. Thank you and more more more blesssing to your company.
Talal was prompt and very proactive in responding to my request for providing invoice information on the My US Suite and kept in touch with me throughout the process. Once completed he was courteous to inform me about resolution of the Ticket raised and seek confirmation that all was done to my satisfaction. The shipment was ready to be shipped back in no time at all.
Very happy with MyUs team, packaging great, express delivery on time, live chat team - great, especially Amor was very helpful.
Lifesaver for those who live outside the US and want to shop in US stores. Definetely would reccomend this service! Great job, guys!
The customer service was more than good, he helped my and answer all my questions, his name is ''Amor''
Best regards
Review for Amor as live chat customer service. Amor is the great and very helpfull of customer service.
Concise, clear and to the point. Fresha answered all my questions were answered in an appropriate manner and Time.
I contacted customer service to renew my subscription using a promo code, the representative (Lovely) was very helpful and provided me with fast and reliable service.
I put in the wrong amount and Ginalyn helped and put it right very quickly. So far I've had nothing bad to say about myus.com
I spoke with Christian and he did best he can do
Only thing that my shipment on Amazon mentioned 2.5lb and in MyUs calculated 4.8, i will wait to weigh it myself and see which is correct.
Hi Osama. Thank you for taking the time to leave a review. Our apologies for any concern regarding the weight of your order. The weights listed on Amazon only include the weight of the product and do not include the box or packing material. Please contact us directly when you receive your order if you have any concerns so we can help you right away!
Seamed to be an error in incomming expection of an item. Christian A. Handled it smoothly and quickly. He read through the question I posted first and then we had a chat. Quite often I have been through this and I have clearly stated my question and still I have to repeat it all in the chat. Not in this case. Great!
Colleen Anne C was extremely helpful in dealing with my request and was friendly and efficient. I am very happy with the service received.
Many thanks
Awfully good experience specially with Colleen Anne C. Helping me so good with patience and good knowledge!
Rock Solid Customer Service. Got on chat to get help with something i messed up and they helped me fix at asap! Thanks agian Colleen Anne C., you are a rock star!
It took ages to get through to an agent, but one I did, Colleen Anne solved the problem quickly and efficiently
Hi Steve. Our apologies for the delay in connecting with Live Chat. We are available via LiveChat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that LiveChat is unavailable during this time, it means our queue is full with other members. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via e-mail. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”.
Colleen Anne is great and helpful thank you very much. But it wait 10 minute to connect to her. You should resolve this problem
HI Mona. We are so sorry to hear you had to wait to connect in Live Chat. We are available via LiveChat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that LiveChat is unavailable during this time, it means our queue is full with other members. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via e-mail. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Akiko. Thank you for taking the time to provide feedback on the service you received. We are sorry to hear that the issue was not fully resolved. Unfortunately, not all sellers include full package details with their orders but we are more than happy to share any information we have. Usually, you can contact the seller directly with the tracking number of the package to ask them to help you reconcile your orders. You may also ask them to include an invoice in each package to help clarify this further. Please contact us directly if we can help you in anyway.