MyUSReviews 5,285

Myus was highly efficient and reliable when I first started using it. (I'm located in south east asia)
However in the recent months the services have deteriorated a lot. For example, sometimes it takes them over a week to log a package that's been delivered which is ridiculous considering it takes 3 days to reach them from the seller. It happened last month so I thought it was a one time thing but the same thing happened with my current order.
Sometimes they send me emails saying I have to submit item values, but when I log on, the items haven't even been logged so there's no way to submit their value. Customer service is quite bad too when u enter their chat, ur usually 20th on the queue. Lol so it takes 15-20 mins wait to get in touch with a CS rep.
Users from asia, DO NOT use the UK address because the only option they offer is DHL and its $150 plus for 2-3lbs.
Like I said earlier, a year ago, MYUS was really impressive and efficient but now they've completely lost it so I'm unsubscribing after shipping my stuff and switching to something else.

I have just opened my Account and used it for the first time forwarding, items are still with them not shipped yet, I paid extra shipping from supplier and was shipped next day, but MyUS took 4 days to mark on their system received, then the quantity on the Uploaded PDF invoice was 9 items, they captured 8 items, when I asked to check they told me about extra charges, I requested I need urgently checked they said little more extra charges, I agreed to all that, but all day passed and no update, when I contacted Customer Support after typing for 15 minutes when I explained all my issue, Keith (MyUS Support) said "let me check please wait" after replied re-check request have been submitted earlier wait for the email reply.
I don't see value for money, after paying all that extra costs crap service and replies.
I don't know what will happen still waiting as items not yet forwarded and sent to me.

All Incoming parcels are first under inspection and it takes way to long for them to release it for shipping.

Finally they blocked one guitar with completely wrong assumptions. I had to go through some very complicated process to finally get it released.

They really interfere to much and trouble their customers unnecessarily.

I don't recommend their service!

Insurance is a scam, don't even bother. First claim they caused the damage and refused responsibility, second one was damaged in transit and was also rejected.

The company are beyond hopeless, even after months of horrible service at the start of covid I stuck with them, but they honestly don't care. Do not use and avoid at all costs.

Don't even bother contacting customer support, they don't help at all. When they put a "please contact us so we can investigate it further!" Comments, you will get the same results.

Avoid avoid avoid

Well, after my first disaster with MyUS, here comes another one. MyUS shipped a box that contained amazon bedding, audio spreakers and 6 glass jars of Bluberry preserves (imported). When the box was shipped to Mexico customs held the box because it had a food item. Why would MyUS have shipped an iten that they knew would be problematic. That is not the kicker, the real issue is, because the items were all shipped in one box, all of the items that cost over $250 were being held in mexican customs. In addition to paying the items themselves, shipping to Mexico, I had "all of my items held and they were incurring tax and storage fees. I do not speak spanish, but I have been informed this is a no win situation, fees are being applied everyday. Given the extensive fees, I had no option but to refuse the items in customs and I am out at least $250 plus dollars. I am 70 and have "never" encountered such incompetencies in my lifetime. The other issue I mentioned at the start of this review was another idiodic problem that MyUS was responsible for that cost me an additional $200. Please take my advice... RUN... AS FAST AS YOU CAN!

In my opinion, MyUS lacks in customer service. They shipped my items to another member. Lost forever

A very poor overpriced service. MyUS damaged my item then refused to compensate me for it. They stated they don't cover for manufacturers packaging so if you send collectibles or anything where the packaging is just as much the value of the item then don't bother. Incompetent customer service staff. AVOID

I had an issue with the package delivery status. Fast response from the team. Credit to Matthew. Well done!