MyUS

Matthew at MyUS Shopping has been consistently polite, professional, and genuinely helpful with my order. He checked the status of SH-*******, clearly explained the delivery delay, and confirmed when it reached the MyUS facility. His communication was prompt, courteous, and transparent throughout.
I was honestly surprised to see negative feedback about MyUS on social media, because my experience has been the complete opposite. Matthew has been excellent at his job and has made a complicated shipping process much easier to follow. The remaining dashboard issue is being resolved, but the customer support I received has been outstanding.

Warning: Hidden fees and illegal tax calculation! (Suite DE*******)

MyUS is engaging in deceptive billing and predatory pricing. For a package with a total value of $68.67 USD ($39.97 merchandise + $28.70 shipping), their system is demanding an astronomical $33.42 USD under the label of "German VAT". The legal German VAT rate under the EU IOSS system is 19%, which equals exactly $13.05 USD. MyUS is intentionally overcharging the tax by over 150% and pocketing the difference.

When confronted, their customer service refused to adjust the error, claiming their IT system "cannot manually change taxes". Instead, they piled on predatory daily storage fees ($15.00 + $15.00 + $7.00 + $6.00 + $2.00) while holding my package hostage during an active dispute (contact since 5th July).

This business has rightfully earned its F-Rating. I have officially reported Access USA Shipping, LLC (MyUS) to the Federal Trade Commission (FTC, Report #*******) and the Florida Attorney General for fraud and international tax overcharging. Do not use this company!

FINAL UPDATE (October 2026):
As expected, MyUS completely refused to cooperate. Instead of complying with the official state mediation initiated by the Florida Department of Agriculture and Consumer Services (FDACS, Case #2609-*******), MyUS chose the most cowardly way out: They completely closed and deleted my account (Suite DE*******) to destroy the evidence of their tax fraud.

They tried to extort over $185 USD in fake storage fees and an illegal 50%+ 'German VAT' from me, but thanks to a strict PayPal block, they got exactly $0.00. They are now stuck with the inbound shipping and storage costs themselves.

My formal fraud reports with the Federal Trade Commission (FTC Report #*******) and the Florida State Authorities will remain fully active. Closing an account does not stop a government investigation. Absolute fraudulent, deceptive, and illegal business practices. Avoid MyUS at all costs!

I received my package from MYUS.COM 9 days after ordering it on NIKE.COM (DHL express - items were waiting for me in a locker for 2 days, therefore I could say that I did received the items in 7 days instead). It concerned 2 sports bags that were not available in the NIKE website or any other eshop in Europe (I did scan the internet in as many ways as I had available). The items reached me in perfect condition. Package was well prepared, the MYUS.COM personnel answered all of my questions, sent me the transcripts and were prompt to prepare and send my package under the following requests (from my side): DHL Express, photos of the items were taken,
Estimated Weight: 4.60 lbs, Urgent Handling, Insurance, Collected Duties and Taxes (in this way I paid taxes in the US and the package was thus cleared from the greek authorities quite fast).
MYUS.COM did all they could to save money in the process. I am happy with the final result and I would trust again MYUS.COM for forwarding goods from the US market.

They are the worse I don't recommend them at all, they lose my packages and don't reply to their customers and make it impossible for you to find your lost packages they ask you for million things so you get bored easily and don't ask for what it's yours!

I opened a MyUS account with a $9,99 premium membership to consolidate my purchases and save on shipping. However, I have faced several issues:

Delays in Receiving USPS Packages: Frequent delivery failures, especially on weekends, with the reason given as "premises closed," despite their claim of being open 7 days a week.

Fraudulent Attempts to Charge Extra Fees: A package correctly addressed to me was falsely claimed not to be mine. After numerous complaints, the package was added to my suite, seemingly to force me to pay an $8 inspection fee, which felt like a scam.

Withholding Items and Overcharging: A second album from the same seller was deliberately hidden by MyUS, despite having an invoice. After complaining, I was charged $15 for an inspection instead of the stated $8.

Overstated Weight and Inflated Shipping Costs: MyUS consistently inflated package weights, resulting in a shipping charge of $165,64 instead of the expected $40, which impacted customs fees as well.

Unjustified FedEx Storage Fees: My package was held by FedEx for over 20 days, despite my visits after 2 days, and I was charged $32 in storage fees, even though I had already paid customs and brokerage fees.

Based on these experiences, I conclude that MyUS engages in scams and fraudulent practices. I have collected all relevant documentation and demand an immediate refund for unjustified charges and the closure of my account. Please confirm once my account is closed.

THE WORST EXPERIENCE EVER to sum up they are not correct, they are unethical, they are very inefficient and they barely reply to their customers- I wish I can post proof of communication, here are some of what happened with me:
1- I buy sports cards from box breaks so when you pay $10 for a team you might received a $1000 card so they assume their own values of the cards and when you challenge their value and submit an invoice for the team you bought they started asking you for an invoice stating each card separately - total BS
2- I have discovered (late after processing with them around 300 shipment) that more than 50% of the packages weights they were claiming are over stated and sometimes 10 times more than the real weight. When you challenge them they ask you to pay an extra fee (for a mistake they have done) and if i turned our to be right they will refund the fees
3- Now i have with them sports cards for an approximate value of $200 that they are claiming late storage fees for 75$. Knowing they were the ones who kept delaying the communications and asking for documents and proofs of payments etc... until I have exceeded the 2 months free storage. At the end i got disgusted and asked them to keep the cards for their kids to enjoy them
In case you need proof, everything is available

I used the shopping assistant service and MyUS ordered the item for me. After about 3 weeks, I got notified by FedEx that I had to pay £60 of custom duty. A couple of hours later, I was notified the parcel was delivered, but unfortunately to the wrong address (same road name but different city). I got in touch with MyUS by LiveChat, where I was told there is nothing they can do! After insisting, the agent said he would escalate my case and I would hear back from them within 2 days. I haven't heard back, but the parcel arrived miraculously after a few days. And surprise surprise... the item was the wrong colour! I got in touch again with customer service, this time via email, and had to start dealing with the worst customer service ever. The proposed resolutions were vague and unclear: they would send me the new pair but I would have to pay the (unspecified) fees. Or they would refund me but they wouldn't confirm whether the refund would include the import duties. Despite asking for clarifications several times, they take several days to reply and no clear answer has yet been provided, making it impossible to decide what to do/accept their offer. Now more than 5 weeks have passed since I paid. They deserve zero stars. I will never recommend their services, no matter the conclusion to my horrific first experience.

HORRIBLE experience with this company. Their online portal has not worked for over a month, preventing me from returning my products. Despite reaching out to them multiple times during this period to resolve the issue, I received absolutely no response.

To make matters worse, they have charged me $8,000 in storage fees while refusing to help me access my items or provide an alternative return method. Every day, they continue to pile on more storage fees, and I still have no way of getting my products back.

Their lack of customer service and refusal to resolve this issue is completely unacceptable. I strongly advise against using this company.

I decided to trial this company. They did the following: received my package. Failed to communicate while package was "processing". Then they reported that they "lost" my package. AND when I politely complained, they politely decided to "credit my account" for the value of the lost parcel.

I refused to accept credit and demanded a refund, which they granted, thus one star. BUT even though I had in effect canceled all future ties with this company, they proceeded to bill my credit card -- monthly membership fees. It's been two or three months now, and I just noticed they were doing this.

I honestly suspect they liked the contents of my package, heirloom garden seeds, and are now selling them (under other names of course) on Ebay or another outlet. I can't get this thought out of my mind. And I am completely convinced they are at the very least grossly incompetent, or much worse, actually committing blatant fraud.

They had no right to bill me for membership, and I did report them to the BBB as a scam. I tried to upload documents on this website but cannot find how to convert email correspondence and receipt copies into JPG format.

It's a cool mediator for shopping, especially if you need to ship clothes you buy.
Actually not only clothes, you can buy whatever you wish and these guys will help you to deliver everything in time and without any troubles.

I used them once and have positive impression about our cooperation. I meticulously studied their offer, how they work and it helped me to buy lots of clothes with favorable price, free of any taxes and whatnot.
I am sure that the future is for such companies!

It's way too expensive of a service (costs more than the item to ship), and near impossible to cancel. I wanted to avoid long distance phone calls, whatsapp calls are unavailable, whatsapp text/chats lead to frustrating interactions with AI ending the chat if you don't respond within 5 mins, I tried to cancel via email, they didn't follow through, and they refuse to refund me for the months I didn't use the service and have been charged due to their inadequacies! Stear clear! I'll be sticking to my American address type businesses that are WAY more cost effective and wonderful to deal with. What a joke these guys are.

It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT", that was 3 weeks ago. Five weeks and still not even in the post yet. Don't fall for this sham company.

I purchased a package from a store located in the USA. The shipping cost from this store is a minimum of $75. Upon checking the same site, I found that domestic shipping within the USA is $20. Additionally, I verified the shipping cost to England on your website and discovered it to be approximately $24. Therefore, I expected the total shipping cost to be around $45 ($20 for domestic shipping from my store + $25 for shipping to England), indicating a potential saving of $30. Furthermore, I consulted the tax authority's website and learned that items valued below £135 are exempt from VAT.

After arranging delivery to your address, I received a notification from you demanding payment of $63.95 for shipping to England, including $32.53 for VAT. Kindly explain why you provide inaccurate information and miscalculate VAT for your customers. Why must I wait almost a week for you to rectify your error? You received the package on Friday, and today is Thursday, yet you have not clarified why you added VAT, despite the package's value being only $111, which equates to £89 – clearly below £135, correct? Why does such an ostensibly elementary error require so much time from you?
Here is a link to the law on limits and taxation: gov.uk/goods-sent-from-abroad/tax-and-duty

Made me lose $220 because they were too lazy to ship with FedEx. They are extremely slow and dont care about customers. If you care about your time and wallet. Stay away from these.

Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced.

I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. No subsequent customer service.

Processed my delivery for incineration after they discovered it was a hemp product. They mention no hemp in thier prohibited items. Will give me no response. Scammers

What can I say, first shipment and the documentation they provided was refused by DHL and customs. Waited 30 days to be finally told that they cannot amend the documentation once the shipment has been sent, so had to pay 30 days storage fees plus $60 to DHL to amend the documentation and 6 hours out of my day to drive to the airport and try to wrangle it free from customs. Their customer service is non-existant and the total cost of my $200 value first package was $200 for the products, $200 for shipping with MyUS plus several HUNDRED more and countless hours emailing and talking to DHL and MyUS trying to get it solved. They did not care at all that I cancelled my account leaving items unshipped and would write bad reviews like this. They have many bad reviews on many review sites, wish I had seen that first before doing business with a shipping company that doesn't actually know how to handle customs documentation. No wonder they do not have a telephone number, it would be ringing off the hook with angry and disgrunted customers. Just AVOID!