MyTripReviews 3,007

I booked a flight in March 2020 which did not fly due to COVID. MyTrip.com were evasive and then finally said they would refund in 12 months. After 12 months I asked, got the run around and then eventually told they had the money back from the airline but would not be refunding until they could. I started a legal case in the Eu and finally this week, November 21 got some money back but baggage was not refundable! My legal case continues... Based in Sweden so difficult to hold accountable. Avoid this company and it's other trading names at all costs. Rip off cowboys.

I will give an zero as a review as they deserve it. I will never remove ticket on this u can pay little more than here but don't choose this one. You going to regret it. To cancel my ticket I was on hold for 2 hours still work was not done just keeping on hold n than I have to call back again. They don't know how to do their job. Need to pay the service charge £30 as the flight is cancelled from their side and to rearrange. Had already paid extra as cancellation charges still they are going to debit £56 and £190 from the cost which is not fare. As I have already paid for all this as cancellation policy.
I will never suggest anyone about my trip

Book my ticket first time with My Trip received my booking confirmation then get couple email late at night to say its all good then get more email booking being cancelled i have to rebook with other airlines. Avoid at all cost. Waste of time, complete Disaster. NEVER AGAIN.

I will never ever book through mytrip again, they are really bad in terms of customer service. I'm now on hold for more than 1 call been answered twice me explaining everything and end up convert to other department.
All I need is to change my bloody ticket, which was originally cancelled my the airline and all I received from mytrip is an email which I saw it after 9 days, they even give themselves a time to call me so I can solve it strightaway.
Worse of the worse, they don't even deserve 1 star. But i have to choose it so my review be proceed.
I don't recommend it at all

I informed this company that I wishes to cancel my flight three days before I was due to fly. My Trip whose customer service department do not seem to answer telephones refuse to pay although I paid an additional 25 pounds for insurance. My advice would be to have nothing to do with this company ever

I had booked flights with them of which go cancelled and I have waited for my refund for months only to be denied. I am so disappointed in mytrip.com and I am going to do everything to get my money back!

Booked a flight that was later canceled by the airline. My Trip has not provided any help in getting a refund. They have no customer support, only a call center that has lied to us for 3 months. They blame the airline, the airline requires all refunds to go through My Trip and has stated that My Trip has not gone through the proper steps to secure the refund. It has been a horrible experience that is on going. Fraudulent company, DO NOT BOOK A TRIP WITH My Trip!

I wish I had just booked the flight directly through the airline. Going through MyTRIP has been a nightmare. Difficult to get hold of, and when my flight was changed so I had the option to either get a refund, credit or rebook I had to go through MyTrip to arrange this (rather through straight through the airline where I would have had my refund by now). I then emailed MyTrip to arrange the refund but they said it cant be done through email, I need to call them - but the number they gave me charges you to call! Since then I have emailed back requesting the refund again yet they now just won't reply.
I will NEVER book through this company again and I strongly suggest others not to as well.

They refused to acknowledge that we had flexible tickets and we are out thousands of dollars.
Has anyone been successful disputing the charges with their credit cards?

I bought ticket and paid extra money for ticket flexibility. When I called them for ticket change, they told me after waiting for 30min on paid line that they are unable to change my ticket (I asked 2 day in advance of the flight). After that they told me to rebook with the airline and afterwards contact them with receits that they will compensate the money. Well it has been over a month now and they have stopped comunicating. Never more. Buy tickets directly through airlines!

Dont ever use mytrip. Com, I booked my flight via za.mytrip.com last year flight got cancelled.
First it is so difficult to get to their customer support, I managed to contact after ages and asked for refund. They said that they won't process the refund as the airline Ethiopian airlines is not giving the money even when they cancelled the flight. Mytrip does not want to take any responsibility or provide any support have asked me to directly contact the airline and ask for the refund, in this case tere is no point going throug a travel agent when they are providing absolutely no service.

Awful. Scammers. They charged us for bagging but didn't book it and now won't refund us. Terrible customer service and on hold 4 times with the total call being over an hour for no help

Booked a flight with a cancel insurance (20€ extra). Wanted to cancel the flight. Had to wait 48 MINUTES! On the phone. Canceled the flight, got a f**** voucher in return. Wanted to book a new flight, lovely voucher does not work. Sent them an email. No reply. Try this bull**** chat on their website. No reply. Do yourself a favour and do NEVER book anything over this website!

I feel obliged to warn everyone, that My Trip are dishonest, worthless, unprofessional, they cheat you with their low prices, don't deal with them,

AVOID AT ALL COSTS.
Airline cancelled my flight. MyTrip asked £30 to process the refund (that the airline would do automatically anyway!) Airline refunded money, but MyTrip refuses to refund me (saying the airline hasn't refunded them). Liars.
AVOID AT ALL COSTS.

I wouldn't give 1 star even. I've booked a flexible return flight with them and had to change my return flight. When calling them to change the flight (as instructed by them), even though I paid for a flexible ticket, the person on the phone said that the system doesn't allow him to amend the flight and he didn't know why. He asked me to call the airline directly to change the flight, then call them back to ask for the fees refund. Not to mention the waiting time on the phone, the fact that every time I had to call them, the call was cut off half way through the conversation which then meant that I had to explain my whole situation again and again with every person from their customer service team. After 2 hours of going back and forth between the mytrip customer service and the airline, they tell me that I have to email their support team in order to get my fees refunded. Also, funny enough, the airline wouldn't send me a confirmation email with the new flight and invoice because I've booked everything through mytrip and they refused to give me any information even though I am the one flying and I am the one who pays for it. So they sent all the detail to the Mytrip customer service. Mytrip replied to my email after 5 days (imagine if I'd have had my flight due in the meantime) and they send me one sentence with no apologies at all or explanation to the situation just to say that they'll refund me a fee of £8. Their customer service is appalling. Never book anything through them, you're better booking everything through airlines directly and hotel providers only. P. S I still didn't receive a new confirmation email with the change in flight and the invoice I paid.

I can not say this enough, DO NOT USE THIS COMPANY. Horrible customer service, doesn't honor their own policies, etc.
We were originally traveling to 2 different locations but one of the countries is not allowing any tourists, regardless of vaccine status, into the country. I was asking to reschedule our flight because of this but the representative kept saying he couldn't do this even though we purchased their flexible seat insurance. When I asked to speak to another representative because I felt like he was not understanding what I was asking to do, the rep said that wasn't in their policy and hung up on me without any additional information. I ended up calling back 4 times and each time was told that they couldn't make changes because of the airline. I am currently working with the airline to make the changes to my flight and they are able to make all the changes we have requested. This is no way to run a business. I feel as though the company is trying get scam me.

If I could give it 0 stars I would.

Booked a return flight to Budapest for next to nothing. Should have known it was too good to be true with a scam company like My Trip. Within 24 hours of making the booking I received an email to say my seat on the return flight had been cancelled because it was fully booked but the outward hadn't and so I was asked to re book a new return flight… shock the prices had gone up way more than they were originally. However what was more strange was that my original return flight was still available to purchase online at the original cheap price. I questioned the customer service team (might I add who were near IMPOSSIBLE to get hold of) who advised that their system hadn't yet updated. Pretty poor system in my opinion allowing more people to waste their hard earned money purchasing flights that aren't even available.
Long story short I pushed to get my refund and was advised it would be impossible to get one and if I wanted to cancel my remaining flight, then I wouldn't get a refund. However upon asking to have my issue escalated, I received an email the next day with an apology as well as confirming a refund was being made for the entire trip. So…. Despite what the customer service team tell you… don't believe it. You're fully well entitled to get your entire refund if one of your flights is cancelled or changed because they can't fly you out to a country and leave you out there. I will never ever book with this company again, A) for the difficulty of getting in contact with their customer service team and B) for the scam they present their customers. Posting this review for those still trying to get their money back…. Seems like there's a lot of them! Shame on you My Trip!