MyTripReviews 3,007

I booked a trip to London via Mytrip as a first time customer. I saw their prices through Skyscanner so use Skyscanner at your own discretion.

The flight handler was Ryanair and I was immediately notified after booking by Ryanair that the agency is not affiliated with them and to certify my booking.

Certification was not possible as Ryanair does not have the booking ref provided to me. Fake and shady bastards. When I tried to ask for a refund, here was their reply.

Dear Sir/Madam,

Thank you for your email.

We have received your request for a refund.

As checked we found that your ticket price is 32.63 GBP. Unfortunately we are unable to provide you a refund, our handling fee per person is 55 GBP, which is more than the ticket price.

As a travel agency we charge our handling fee to assist you to get the refund from airlines.

Hence refund is not possible.

Kind regards,
Simran A

They also duped my sisters boyfriend of £750 ( A trip to Dallas).
Please avoid them if you don't want to be sorry.

Zero stars. Not worth it. I severely regret using them they are a fraud. They've been nothing but trouble. I had flight cancellations/rescheduling about 2months ago, was promt to call to sort it out I've been back and forthe talking to them, virgin and quantas to sort this out and I leave in 2 weeks and it's STILL not sorted because they're either not getting the emails from the flight company or they can't see the alternative flights, but I've called told airlines and they've confirmed they are in fact available! And then suddenly are there but I need ti pay an extra $55 to get their mess sorted even tho IM THE ONE WHO'S DONE ALL THE WORK in finding out what alternatives are available and being on hold for 3 and a half hours each time I've called quantas. WHAT AM I PAYING YOU FOR? Nothing! Just to be a pain and rip me off. Never again! I'm so over this and just want it to end!

I booked my travel through MyTrip.com. My return flight was cancelled by Spirit Airline. In order to compensate me they issued a refund, but the money went directly to MyTrip because they used their credit card to pay for my airline tickets after I paid them in full. Anyway, MyTrip.com refused to give me a refund that they already received from Spirit Airline. They pocketed my hard earned cash and this make them nothing more than common THIEVES. I WILL NOT RECOMMEND MYTRIP.COM TO ANYONE UNDER ANY CIRCUMSTANCES.

Suite à un voyage annulé à la suite du covid, il est impossible de joindre le service client pour obtenir le remboursement. Pas de contact, ni d'adresse... Service horrible

I have bought a ticket via Mytrip for a flight by Yanair. 2 days later (several days before a flight) I received a message that the flight has been cancelled.

It was almost 1,5 months ago.

I wanted to go to court, but Mytrip promised to solve the situation as soon as possible and said they have applied for refund to Yanair.

Today I got email that the flight has been cancelled due to the COVID-19. Due to the COVID-19? Really?
There were no additional restrictions to fly from Ukraine to Georgia! The period when the company sold the ticket was the same week when the flight should take place! Nothing has changed during this week!
There were no force majeure curcimates! Yanair canceled the flight upon their wish to take people's money!
And Mytrip assists with this scam.

In this email also has been stated that they WILL APPLY FOR THE REFUND (they said they did it more than a month ago).

And that they will refund me if the aircompany will refund them.

Looking like a criminal business, isn't it?

Outcome: Whatever happens, never buy anything by Mytrip. They will take your money and disappear. While several managers will send you copy-paste that they have done their best to help you.

Impossible to cancel flight because of pandemic, terrible service and relation to the customers (former customers of course)

200% of scammers. They booked my flight for 4 adults, charged $ 600 for seat reservations and never booked them with airlines. When I asked for a refund for my seat reservations, they canceled my reservation 24 hours before departure. It cost me $ 3,500 to buy new tickets, and I lost almost $ 2,000 extra due to the canceled flight by MyTrip.com. Total $ 5500.
I'm not talking about the shock and distress to find out that your trip is canceled the moment I try to check in. Spent the night at the emergency room before the 12-hour flight!
1000% Scammers!

After the airline cancelled one of the flights within the ticket less than 1 week before departure, MyTrip failed to find a replacement (on which they informed me 2 weeks before flight), and cancelled the ticket. Now, more than 2 months later, I still have not received my refund, nor can MyTrip guarantee the time or AMOUNT (!) of the refund. The ticket value is substantial. Due to MyTrip's failure, I was forced to purchase a ticket 50% more expensive from another provider. MyTrip fails to take responsibility for its customers. They keep informing me that they cannot do anything until they receive refund from the airline. From my perspective, this is their internal process, which is none of my concern, as I purchased the ticket from MyTrip, not the airline.

This site and its agents are frauds. I booked a flight to Jamaica and the airline, canceled due to covid, a refund was processed immediately by the airline, but sent the money to Mytrip.com. I tried sending emails and calling them without getting any response. The refund has been processed by the airline since August 28th by the airline, and its yet to get to my account. I was able to finally speak to one of the agents today November 17th. Only for the agent to tell me to process my refund I will have to another pay another $30 processing fee to get my money back. After I paid $30 agent fee for the buying the Ticket. When I told her it makes no sense, she hung up the phone on me. I called back and the next agent was same way. THIS WEBSITE IS FRAUD... AND AIRLINES SHOULD STOP DOING BUSINESS WITH THEM IN THIER NAME.

AVOID AT ALL COSTS.
We had a terrible experience with this company. Our flight was changed and we received no notice of this, as mytrip gave the airline a totally made up email address for us. Their customer service is shocking. Each person we spoke to told us a totally different story, and we were passed department to department while getting nowhere. We ended up communicating directly with airline to cancel flight and arrange refund, however they had to refund money to mytrip, and we were to chase it up from them.
At this point, mytrip claimed they had not received money from the airline- despite our emails with proof from airline that funds had been deposited. We spoke with managers on the phone who insisted they could give no timescale for when our money would be returned. Multiple staff members hung up on our calls as they simply had no ways left to justify the daylight robbery they were committing.
We have eventually got our refund, but only after raising a formal complaint with the Better Business Bureau. Funnily enough then the money was returned immediately!

Honestly, the grief this company have put us through has been a real lesson to book directly with airlines. If you are reading this review, please do yourself a favour and NEVER BOOK WITH MY TRIP!

Booked tickets - one had the wrong name. Mytrip delayed answering me for so long i had to replace it despite it being alterable according to the airline. DO NOT USE MYTRIP.

Warning! Don't book at Mytrip,

I am waiting for 10 months on a refund because the flight was cancelled by the flight company TAP.
TAP has payed the refund to Mytrip but Mytrip does not pay me. They keep the money them selves. Mytrip is hard to reach and full of excuses.

I will contact a District Judge to make a claim. I will inform people how to act.

Booking VJWYTE / Kerkhof

Hello everyone, make sure you DO NOT MAKE ANY BUSINESS WITH MYTRIP.COM. Dey will sell you absolutely fake air ticket, then next day you will recieve email stating that you already made changes with the airline and they are sorry for any inconvenience BUT neither Air line or YOU know nothing about it. They never send you on paper confirmation about cancelation, so you didn't have a proof for disputes dept. of your bank only they. Will tell you on the phone that airline cancelled you 15 hours after buying air ticket then later they offer you reimbersment with service charge 50-100 dol. But since they are crooks you could wait for this money for ever. Instead I contacted Sunwing airline fraud dept. and they send me proof of not having any booking from MyTrip and this week I, am getting all the money back ALWAYS check reviews or book directly with the airline ok.

They charge fees for flight changes that cost more than new tickets. So even if you buy a flexible ticket you wont be able to change it.

This is the worst place to book. They cancel your flights, dont send all the info you need to go on the plane and is a WASTE of money. I am warning you now youll be giving yourself trouble if you book from them. They cancel your fligts and then rebook them and continue till you basically give them all your money. Last warning, DO NOT BOOK FROM THEM.

I can't understand why this company exist. A class action lawsuit is urgently needed. Ultimate scammers.
Skyscanner should ban this agency from the search. Even when you contact them via phone the simply lie.
They always say the cannot do anything and are not responsible for anything. Even the slighest of service request like amending a name in the passenger info will be dragged on and on intentionally so you will miss the deadline. They never communicate with your airline. They never request anything. Total scam. I have an ongoing lawsuit in Poland against them ready to be filled.

I am really hoping that unlike me, you got here before giving these people any money. The booking is a complete mess. Is has duplicated flight references that don't exist, information missing, flights that change and get cancelled without notice by anyone.

The customer support is somewhere in India and takes one hour or more to get someone to actually answer. Whoever answers is more interested in getting off the call as fast as possible and fight you or deflect than anything else.

Shame on me for trusting Skyscanner's recommendations, shame on Skyscanner for not verifying who they are recommended. Shame on Mytrip for being completely incompetent at best, and most likely just malicious.

DO NOT USE THEM

I purchased a flexible ticket and when I tried to change it, I talked to 10 different representatives. Some of them were giggling on something and hanged up on me, others just simply hanged up, they put me on hold for 30 minutes at a time and then hanged up. They are not even aware of their own policy, they tried to get me to purchase another ticket on top of the 780$ I paid for the previous one. One of the customer service rep put me on hold on purpose when she realized she already talked to me for 1 hour. One of them I heard constantly messaging someone on whatsapp and put me on hold after a while for 40 min.
Some of them said I have technical issues and talk to the airline, because they cant make any changes - while the airline clearly stated since I bought through a third party I cant change it with them only with the travel angency. After 6 hours and 10 reps I gave up...
Overall even though I purchased the ticket flexible, they refused to change it for me, and I had to fly when I just got out of the hospital all bruised up otherwise I would have lost the ticket.
I advise anyone to stay as far as possible from them
I honest

It was £10 cheaper to book through MyTrip. The airline cancelled the flight & as the booking agent MyTrip have to administer any changes arising. They were good at answering the phone - in India - but then read from a script of fob-offs & hung up on me three times when I asked to speak to a supervisor.
The party-line line was that they had emailed the airline & were waiting for confirmation of a new flight so just wait 24-48 hours... for 2 weeks!
In the end I rang the airline direct & begged them to help, despite their contractual obligation to MyTrip & they confirmed that MyTrip have the necessary systems access to administer changes themselves & that they had never received any emails from MyTrip.
MyTrip never did get back to me before my travel dates so if I hadn't spent 9 hours on with the airline I'd have lost everything.
Beware - All MyTrip wanted to do was refund my ticket. This is because they charge you an admin fee to do so & get back your costs for flights that were cancelled by the airline.
They are a company registered in Greece & seemingly operated out of India... just reflect on that combination for a second!

And when they get a bad review they try to discredit it because the review didn't include a booking reference!

This lot may be OK as a booking intermediary when things go absolutely perfectly but in the current climate that isn't happening as often as it used to & the pitiful service you'll get won't be offset by the tiny savings. Just book direct with the airline in the first place & you get all the coverage you could need.