MyTripReviews 3,007

Their website states you cannot cancel your flight but right before you book the flight they state you can cancel within 24hrs. If you do try to cancel within 24hrs they will direct you to the airlines. After you call the airlines and then call mytrip for your refund they will claim you cannot cancel or that you're past the 24hr period. If you try to dispute the charge with your bank they will just tell the bank that the webpage states you cannot cancel. Totally different from what you see when you actually purchase a ticket. There's a reason they are so cheap. Avoid these scammers.

Calling call center asking for booking changes. Waited for 40mins, someone answered and asking for information, after searching for my bookings, she put me on hold for another 30mins, then a guy answered and ask for booking number again, then told me that there's errors on his computer and need to transfer me to another department, this time I was on hold for more than an hour and I gave up. Nothing was being resolved. Mytrip is the worst agency I have encounter, I will definitely not using Mytrip again. I think it is a total scam. DO NOT USE THIS AGENCY

Booked w/them, flights cancelled and from that point on couldn't get through on the phone, email or otherwise.
Got an email from them w/ a phone to call customer service Called 23x with NO fricken answer.
This outfit truly are a bunch of thieving bandits

After 4 months of back and forth with MyTrip along with complaining to DOT, I have received my full refund of $ 1,1016. 05! You do not believe me, just try it yourself! All the best ladies and gentlemen... I hope every single individual booked a trip or business with Mytrip to receive their refund. It is only fair!

I booked my return flight ticket from ticket from toronto to Vancouver. On the day of the flight they cancelled the tickets without any prior notice and the worst is to deal with the cx service. They are extremely rude and disconnect the time at any time of the call. It's a big fraud going on just on one sentence written on the tickets.
One thing I would like to share if Flight network refuses to give you the refund as they did in my case and you have all the proofs. You can dispute the charges from the bank's end. I usually deal with TD and they refunded the charges of the flight. They fought from my end.
So if anybody is facing the same issue go ahead and dispute it from your bank's end.

I paid for a flexible ticket that I apparently could change free online at the airline and they wanted to charge more than double to make a change/cancel it.
They should be ashamed of themselves. SCAM!

Mytrip should be banned from operating as a travel agency. We cancelled our tickets the same day we bought them. The airline is very helpful but the agency is trying every possible trick to not issue a refund.

The worst service EVER HAD. 2 hours on waiting line every time, to speak to somebody in india telling you, we will come back to you as soon as possible.

Which they didnt! I bought a cancellation policy, provided medical certificate and all what required, inquired several times on the status and they still did Not act, they are making me lose ​my money.

Please avoid booking with them

Son unos sinvergüenzas, cancelan el vuelo sin autorización y sin que el vuelo haya sido cancelado por la aerolínea, cuando contactas con ellos son incapaces de solucionar el problema y te tratan como si fueras tontito, culpándome a mi, Mytrip NUNCA MAS, sois unos estafadores y no teneis ninguna profesionalidad.
Y me enteré de la cancelación el día antes al hacer el check in no por que Mytrip comunicara nada y encima decís que he sido yo quien ha cancelado, por favor escuchad las grabaciones y demostrármelo, lo que pasa es que sois unos sin vergüenzas y unos cara duras además de estafadores

2h before someone answered, then I have to pay £30 to get a refund for a flight that was cancelled By the airlines.
Imagine paying to get my money back ‘
This is a scam.
Horrible experience

We booked flights with 20 kilos per flight. When we arrived at the airport our luggage was not included in the tickets. We had to pay a lot for the luggage we already payed for!
No one you can talk to. Horrible company!

I submitted my cancelation last week due to the pandemic issue, but my travel agency just ask me to contact the airline directly today, which is one day ahead of my scheduled departure day.

To cap it all, after I talked with one of your agents, I need to pay $2.95 after all my cancelation. How is this possible? Is this a fraud?

As a customer, I am really disappointed if this is how they deal with the customer service. I am not blaming the agent I spoke to, I believe there must be something wrong with this company and its policies. That is the most ridiculous deal I have ever had in my life.

The cancellation charges for the website is 55£ this in addition to the cancellation charged by the airline.
I get the air line cancellation charges which are much less than what the website is taking from.
My booking fee was 103£ and kid you not the cancellation total is 120£.
They said wont give any refund atleast not paying extra. AVOID THIS WEBSITE

Purchased a Flexible Ticket so that we could rebook if needed. When we had to rebook, the only way was to call them and they keep you on hold for hours, only communicating via an automated voice. They never pick up. Total scam, avoid and use anyone else.

I have used this company in the past, but will avoid it now. I need to change my flight and spent hours attempting to reach this company. I've even called their Greek numbers (the company is actually located in Greece), and to no avail of course. Extremely poor service. Avoid by all means.

MYTRIP is a big scammer. Please do not book your tickets with them. They will cancel the ticket and eat your money.

The flight I booked via MyTrip was cancelled. The airline gave a refund to MyTrip and they never gave my money back. I guess that's what they do now - the scale gives them an opportunity to use the EU regulations at the expense of customers. If anyone hears anything about a class-action suit, I'd be happy to join.

Bought tickets to the UK an month ago.
4 days ago new rules due to COVID. Trying to get hold of them since. ZERO response.
No one bothers to answer! "stay on the line" stayed for 90 min everyday - ZERO RESPONSE

Fisrt time I used them. Hope they will read this and respond

Gil S MD