MyTripReviews 2,996

Absolutely the worst agency I've ever seen! They canceled my flight 2 weeks ahead of travel, and offered no support on finding another alternative. Customer service in India, and you can't understand a word of their accent. After many back & forth emails w/ them, no resolutions

More than 6 months ago I requested a refund for my tickets, because my flight was cancelled.
I have contacted airline company and found out that they refunded my money to My Trip in March 2022. About 1000 $.
I have been waiting for my refund and any updates for more than 6 months. My trip received my money, but decided not to tell me anything and did not refund it.
My trip has been using my money for 6 months and hidden that fact. They keep saying that Currently they are facing a massive workload due to the current situation, and they are unable to give me the exact time for the refund.
This is 100% scam.

au.mytrip.com (MyTrip) is not transparent and have no interest in customer service nor fair consumer practices. I will never use My Trip again and I don't recommend this Travel Agency to anyone. They are almost impossible to contact and when this eventually does occur offer no assistance or support. Please please do not deal with this organisation.

I booked a flight with them last year. Had to cancel due to the pandemic. I'm now trying to rebook. They even charged me another fee for the change of flight to the new and now there is no news from them, no ticket issued and they don't answer the phone and when they do after waiting for over a hour, they cut the line on you and send a email saying they tried to call you which is again another lie. They have charged for the ticket and also for the rebooking

I left London July 17th. Luggage purchases were not communicated to airline. Had to purchase again and send receipts, Been in Japan for nearly two months. My return trip is fast approaching and not only have I not had a refund for the luggage paid for at Heathrow, but I have not had confirmation that the same will not happen again in Tokyo. Contacting them is a nightmare. Terrible service

DO NOT BOOK THROUGH THEM. Absolute scam if you want to cancel ticket or change a ticket! Makes you wait for 1 and half hours and then they disconnected on me without even a call back. DO NOT WASTE your TIME!

I had a trip booked and when we get to the airport our reservations are not even linked. Therefore missed our flight had to book new flights. Therefire they cancel our eturn flights. Try to talk to someone is a joke.DO NOT USE THIS THIRD PARTY! Use the direct airline website. Lesson learned the expensive way.

Their only goal is to take your money and make you cancel the ticket and not refund after cancellation.

My airline canceled the flights. I called them to cancel the ticket and issue a refund. They kept transferring me from one person to another. I was transferred five times and had to give all the details every time I was transferred from one department to another. I was an international call paying $1 per minute and the total time it took to cancel the tickets was 1 hour: 27 minutes.

There is no email address where you can send an email. They will force you to go through the pain of dealing with them over the phone.

I understood their modus operandi. I immediately called Amex and had the charge disputed. Do not give up, chase these bast*rds. Collect evidence along the way and dispute the charge.

File complaint with BBB. Reach out to your state agencies.

I wish there is less than a start to give to this agency!
I don't know where to start!
With the inbound tickets they issued my to Turkey last week, they put my children names who are less than 5 yrs old as adults! When checking with the flight company they said that my children won't be able to fly. The agency call handlers are like robots, they are like automated answer machines that didn't solve my problems. The amount of stress I had a night before was huge because of their mistakes. I was lucky that the flight company didn't pay more attention for this mistake at their counter next day.
With the return flight to the UK, they booked 2 flights from ankara to antaliya and from antaliya to Manchester. They booked the 1st flight so there is a 30 minutes delay for 2nd flight. This had ruined 2 days of my holiday. What pissed me off even further that they emailed me stated that it was my fault because I didn't pick up my phone( UK number!) They could think that I was stuck abroad so my mobile won't work. Its been long time I have not come across such people who are careless and pretend to be stupid to fool you and make you give up the call.
Lifetime lesson, if mytrip offer you a free flight, DONT GO WITH THEM.

Paid for tickets and then name correction for my wife's ticket, they are dragging me for over 3 months with this, still not resolved, probably not gonna resolve this in time, and my vacation will be cancelled. Worst customer service I have ever faced.

SCAM ALERT these Toxic micro penis CURRYZ are SCAMMING people from all around the world! Contact your local police and news media... that's what i am in the process of doing now... Sick Degenerate Parasites

Dear mytrip

Hopeless customer care and pathetic service (Order number LQWEHQ). I am going to provide your review on every social media platform until this issue is resolved.

Many thanks

Would give Zero stars if I could.
Booked flights from San Diego to Edmonton, Swoop airlines cancelled the flight, Swoop provided refund back to My trip on 13th July, I'm still waiting the refund back from. Mytrip weeks later.
When you call be prepared for robots in an overseas call centre, that just tell lies.
Also booked another flight where they have failed to add baggage onto the booking even though I have paid for this.
Taken my concerns up through the UK information commissioner, and also used chargeback against my credit card...
YOU HAVE BEEN WARNED... do not use this company!

My daugher booked a flight from bulgaria to cochin last month(wizair). But wizair canceled flight. My trip didn't return money.

I have given 1 star rating, however, this is being generous to say the least - hours waiting on phone for a refund - only to be told I need to ring the airline to cancel a flight that has already been cancelled!
AVOID, AVOID, AVOID, AVOID
Very Rude too!~ Call Centre in an Asian country! Draw your own conclusions!

While booking a ticket the baggage allowance information was given as 2 checked bags. But 1 day before the flight departure, while check-in we realized that we had only 1 checked bag. I followed up with mytrip nearly 10 times but of no avail. Never book any flight from this very shady website with a customer service which is a big joke!

Stay away of this agency.
There is a reason why their tickets are less expansive compered to other agencies.
If you book with them, you will regret sooner or later...

Absolutely the worst company ever! Had a Flexi fare needed to change my flights. 5 hours and 7 different customer service people and not one of them could assist.
All calls are diverted to India and they are a scam! Once they have your money they want nothing to do with you anymore and just give you the run around. Then they have the nerve to ask you how their service was - absolute rubbish that's how your service is!