On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you, finding a flight was so hard until I found you guys <3
Mala experiencia, ha Sido muy difícil navegar en la página y encontrar la información de mi vuelo
Thank you for your time and help it was a pleasure booking with you until to the next future trip.
Buen precio 🏆 son los mejores. Baste fácil y claros para comprar los voletos sin tanto letras.
It's my first time to book a flight with my trip, and it was very easy
Great quick website, I still need to know how quick can I check in, and how quick I can obtain my flights in my phone.
Well it went smoothly but I was annoyed that when I selected the travel it was showing one price and while booking the price has increased.
I'll never use it again if I can help. I have no idea if anything happens. I have no confidence I have a flight arranged.
Easy, stress free, trouble free, keep up great work! Will use again thanks!
Always purchase my tickets from this app never disappoint me
Brilliant experience for booking a flight with step by step instructions
Price increased while I was booking. That's really special.
Mytrip is the worst travel agency i have ever dealt with. After flying over 3 million miles over 40 years, I have never had an experience like theirs. They love making promises, but they are all misleading. 1. When you book a flight through them, you are unable to get a credit with the airline if you need to cancel the flight. With non refundable tickets almost all airlines provide a method to get a credit for trips not taken, with a rebooking fee. With Mytrip, they will not work with the airlines to get you the credit with the airlines. No other travel agency has this issue.
2. The insurance they sell, is useless unless you are basically dead, you're better off to buy insurance from any other company than theirs.
3. Many companies warn about using Mytrip, for hotels and airfare, unfortunately I wasn't aware of these warnings until I was also a victim.
Smooth slick experience and it was all very straightforward and clear on the different options.
Nice and straightforward, no crazy amount of fields to fill out.
Begging for money at every single step. Horrible experience
Crickets can't reach anyone to get right dates for coverage before my trip!
Smooth flow during booking, clear & upfront options. Thanks
I enjoyed my experience online with MyTrip. I thought it was simple and easy to use.
User Interface and site design was well thought. I like it. Very fast.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members