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MyTrip

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+260
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
784
value
747
shipping
521
returns
648
quality
701
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Very informative for possible hiccups in booking flights with multiple airlines. Very helpful with providing solutions as well with multiple different options.

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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Your website makes booking long and painful process. Its not a pleasant experience

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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The process was quick and easy
June 20, 2025

The process was quick and easy. Looking forward to a good flight

Date of experience: June 10, 2025
Argentina
1 review
0 helpful votes
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Good, although a little complicated for us, senior citizens

Date of experience: June 10, 2025
Nigeria
1 review
0 helpful votes
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Very good and reliable I think I will keep recommending people to use

Date of experience: June 10, 2025
Minnesota
1 review
0 helpful votes
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Very competitive such a prices all times I like this website very successful

Date of experience: June 9, 2025
Canada
1 review
0 helpful votes
Follow Amandeep S.
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I booked a flight on June 19th 2025. But NEOS flight has cancelled the flight. When I asked for compensation then turned me to my trip, when I asked my trip as I booked my flight from them then they told me that I have to contact NeOS flights. Both are ridiculous. I beg you please don't book any flight from my trip they are scammer

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2025
West Virginia
1 review
0 helpful votes
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Great site easy to use great price i'll use again need to have less characters

Date of experience: June 9, 2025
Minnesota
3 reviews
0 helpful votes
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Easy to use
June 18, 2025

Easy to use. Booking step by step is well clarified. Not sure if there is frequent guest benefit as a member

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
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Very nicely organized
June 18, 2025

Very nicely organized. The only thing I would do better is explain the self-transfer procedure.

Date of experience: June 7, 2025
California
1 review
0 helpful votes
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Date of experience: June 7, 2025
Lebanon
2 reviews
0 helpful votes
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Wonderful web to use
June 17, 2025

Excellent, I recommend to use MY TRIP, cheap tickets, and very easy to access.
Will definitely book again.

Date of experience: June 7, 2025
New Jersey
1 review
0 helpful votes
Follow Kunjal R.
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Too many questions/options/additional charge at the time of checkout and that too for certain items that we take for granted such as an SMS for flight delays, etc

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Run do not walk
June 17, 2025

This is the most disreputable company I have dealt with. They advertise one thing and scam you with a higher price.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2025
New York
1 review
0 helpful votes
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Price jumped 43$ while booking it
June 16, 2025

Price jumped 43$ while booking it. Not sure if it's part of a gimmick

Date of experience: June 6, 2025
Minnesota
1 review
0 helpful votes
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It was too hard to navigate all the extras. Then at the last minute after i paid, they said the price went up. There was no cancel button. Then it said it would take up to 3 days for my flight to be approved. I could have booked it directly on the plane's website for the same price but with less hassles.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
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Price increase when ready to book
June 15, 2025

Price increase when ready to book. This is the 2nd time I've seen it on this webpage and wonder if you always do the same thing. In future I wont use this company for this reason.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Sri Lanka
1 review
0 helpful votes
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This website was good before but this time I had to use 5 bank cards and didn't go through. So I had to use PayPal for the payment.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Terrible customer service
June 15, 2025

Worst travel agency I've ever dealt with. The rep I dealt with was extremely stubborn. After a mistake on their end during the booking, they wouldn't give me a simple courtesy change of name.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Ecuador
1 review
0 helpful votes
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Good Experience very fast and very good, very nice good good

Date of experience: June 4, 2025