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MyTrip

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+260
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
784
value
747
shipping
521
returns
648
quality
701
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Would not accept my Apple Pay payment, switched to different card

Date of experience: June 27, 2025
District of Columbia
1 review
0 helpful votes
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Trip plan for Maine vacation
July 6, 2025

Easy access, quick response, made booking my ticket very easy.

Date of experience: June 26, 2025
Nepal
1 review
0 helpful votes
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Too many optional fields are required. We shouldn't be asked to check in each items that are not required for the flight for e.g.

Date of experience: June 26, 2025
Thailand
1 review
0 helpful votes
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Not the best
July 6, 2025

You go through the entire selection process just to be informed at the end that these seats are no longer available, however, if you select all the extras, the seats become available. You should not advertise at the lower price of the seats are not availabel.

Date of experience: June 26, 2025
Cambodia
1 review
0 helpful votes
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Very easy to navigate
July 6, 2025

Very easy to navigate. I will use their website in the future!

Date of experience: June 26, 2025
District of Columbia
1 review
0 helpful votes
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The initial price always changes after you have searched, selected and are trying to book. Its a bait and switch operation.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2025
Indiana
1 review
0 helpful votes
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Website not great but great rate. Had to submit 4 times to get my ticket booked.

Date of experience: June 25, 2025
Japan
1 review
0 helpful votes
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Excellent experience
July 5, 2025

Excellent experience. Very easy process and beautiful user interface Thanks!

Date of experience: June 25, 2025
AE
1 review
0 helpful votes
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So many issues with the experience, if u would like to help let's talk via communication outlet (a hint- there is non!)

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2025
Argentina
1 review
0 helpful votes
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CUANDO ESTABA POR FINALIZAR LA COMPRA, REPENTINAMENTE SUBIO EL PRECIO UN 40%. TUVE QUE VOLVER A INICIARLA PARA LOGRAR QUE EL AUMENTO NO SEA TAN ELEVADO.

Date of experience: June 24, 2025
Tennessee
1 review
0 helpful votes
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Muy buena experiencia, lleno mis expectativas de viaje, lo recomiendo

Date of experience: June 24, 2025
North Carolina
1 review
0 helpful votes
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Love the tremendous options in flights and cost comparisons. Easy to navigate and reserve.

Date of experience: June 24, 2025
California
1 review
0 helpful votes
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Too many cash generating options that don't help the passenger, but earn money for the ticket agency

Date of experience: June 23, 2025
Illinois
1 review
0 helpful votes
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Way too annoying with the 'options' to pay for extra garbage. Really scammy. So uncool. Whoever thought of that is a bad person.

Date of experience: June 22, 2025
California
1 review
0 helpful votes
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Very happy to be able to bundle all in one transaction. Baggage options were however insufficient.

Date of experience: June 21, 2025
Virginia
1 review
0 helpful votes
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A Very Satisfied Customer
July 1, 2025

This is the second time this year that we booked a trip to Germany with MyTrip. The booking process for the first trip to Germany and this trip was flawless. For both trip bookings, the My Trip staff was very courteous, professional, efficient, responsive and proficient.

Date of experience: June 21, 2025
Philippines
1 review
0 helpful votes
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In just a few minutes the price raised up so i do not have any choice.

Date of experience: June 21, 2025
Virginia
1 review
0 helpful votes
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My trip experience
July 1, 2025

Well the booking experience was good but I don't like the way the price was jacked up before booking next I re think again to book at your site lost around $40 because more over agoda

Date of experience: June 21, 2025
California
1 review
0 helpful votes
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It seems like all you want is to get people to pay a little extra for everything. There was a last minute price increase at the end that wasn't appreciated.

Date of experience: June 20, 2025
Virginia
1 review
0 helpful votes
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I bought a ticket
June 30, 2025

I just bought a plane ticket on the MyTrip website, the transaction was easy and the travel ticket was sent to me immediately. I'm waiting to make my trip for a clear final idea. THANKS.

Date of experience: June 20, 2025