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MyTrip

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+260
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
784
value
747
shipping
521
returns
648
quality
700
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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There are too many misleading questions. Seems untrustworthy.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2025
Ohio
1 review
0 helpful votes
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I don't like having to wade through all the prices for everything.

Date of experience: July 6, 2025
Barbados
1 review
0 helpful votes
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Took too long to complete, it rejected my debit card and never accepted it. Only took my credit card.

Date of experience: July 5, 2025
California
1 review
0 helpful votes
Follow Iluminada V.
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Too many extras, even last minute additions, such a hard bargain.

Date of experience: July 4, 2025
New York
1 review
0 helpful votes
Follow Dashrath L.
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Very good and efficient got the good price easy to search and book

Date of experience: July 2, 2025
Tennessee
1 review
0 helpful votes
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Poor experience
July 12, 2025

Poor experience. You increased the price while I was paying. Bad practice!

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 2, 2025
Croatia
1 review
0 helpful votes
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Excellentt
July 12, 2025

The booking went smoothly. Fast and easy. Very happy with the service.

Date of experience: July 2, 2025
Massachusetts
1 review
0 helpful votes
Follow MARCELA Q.
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Easy, fast and great price!
July 12, 2025

Easy, fast and great price! Amazing added value. Very happy

Date of experience: July 1, 2025
Colorado
1 review
0 helpful votes
Follow Victoria O.
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Thanks for the cheapest flight with a guaranteed rate that didn't change.

Date of experience: July 1, 2025
Ethiopia
1 review
0 helpful votes
Follow Asiya Q.
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Hi thanks a lot for this very good service best regard see ya at next flight

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
Follow Jill S.
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This is an excellent way to book any and all your flights - fast and easy!

Date of experience: June 30, 2025
Israel
1 review
0 helpful votes
Follow Zeev N.
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From 107.5 euro the price was raised to 144.5 euro while ordering tickets

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2025
California
1 review
0 helpful votes
Follow Francesca R.
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Easy to navigate, it was helpful. Too many questions and options but on top of the price of the tickets

Date of experience: June 29, 2025
Missouri
1 review
0 helpful votes
Follow Harol I.
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Muchas gracias Dios primero viajaré en el nombre de Dios espero toda su confiada en ustedes I no le defrauden por favor gracias

Date of experience: June 29, 2025
Malta
1 review
0 helpful votes
Follow Cecilia M.
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Smooth and Professional to book, pay and confirm! I do not know how it will be for the check-in ye, but I trust the website.

Date of experience: June 29, 2025
Illinois
1 review
0 helpful votes
Follow Kenz W.
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Awesome -easy site to navigate, no surprises. Just a seamless process.

Date of experience: June 28, 2025
Florida
1 review
0 helpful votes
Follow Marila A.
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Efficient and economical, with good guidance and thorough explanation

Date of experience: June 28, 2025
Japan
1 review
0 helpful votes
Follow Leo E.
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Too many paid options
July 8, 2025

Too many paid options. I just want a ticket. No insurance or other things.

Date of experience: June 27, 2025
France
1 review
0 helpful votes
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Love that the price was cheap
July 7, 2025

Love that the price was cheap - just not the easiest website to navigate.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2025
California
1 review
0 helpful votes
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Would not accept my Apple Pay payment, switched to different card

Date of experience: June 27, 2025