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The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best.
Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers.
A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing si...
TickTalk Reviews Summary
TickTalk has a rating of 4.6 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TickTalk most frequently mention customer service, watch band and sim card. TickTalk ranks 14th among Electronics sites.
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I have had to replace the watch band on both of my girls watches at about the year mark. With no after market or alternative options for a 25$ watchband im very disappointed and with the amount of reviews saying the same thing it will ba the last time I replace it before going to a different t watch. The watch and software are great though.
We love the tick talk watch. We've had it for almost a year and the screen started to have a line on it, so we replaced it. I got the new one in the mail, and didn't specific instructions on replacing the watch. That's where it got super confusing. The SIM card I had from before wasn't working for whatever reason when I put it in the new watch. Over an hour went by and it was a Saturday so I couldn't call anyone. I wasn't able to screw the back to tighten the sim at all. Eventually I did and it still wouldn't work. I was able to pry it open and move it around and then it worked. There's no directions on which direction the sim should be facing beside that it goes down, which I had it. Once worked it was fine and it's up and running. Otherwise we love the watch. Sometimes the location is not accurate. It will show my son miles away from where he is. But eventually it does work. It's very clear sounding and easy to use for him. Most likely we will get one for our younger child when it's time. Just needed better clear cut instructions for replacement, and if problems happen.
Thank you for the consistent and fast communication on this matter. It made us feel like a priority. It was excellence service and we greatly appreciate it.
Hi Cliff, thank you so much for your kind words! We're thrilled to hear our communication made you feel prioritized—delivering excellent service is our top goal. We truly appreciate you sharing your experience with us.
Fue todo muy bien la mejor experiencia y el mejor trato
Maritza, muchas gracias por compartir tu maravillosa experiencia. Nos alegra mucho saber que te sentiste valorada y bien atendida. ¡Esperamos poder atenderte nuevamente muy pronto!
Easy to use website and product arrived very quickly in great packaging. Excited to get a SIM for it! My daughter has been wanting a watch for forever and we wanted a good way to give her safe independence!
Tara, thank you so much for your kind words! We're delighted to hear the delivery and packaging hit the mark, and we hope the watch brings your daughter the independence and peace of mind you’re looking for. We truly appreciate your trust and look forward to serving you again soon!
My son loves his watch, it's very easy to set up and fits perfectly on child's wrist. Tracks steps and has other neat features. It's very secure the only thing I didn't like was that once you add contacts to watch via app those contacts still have to download app to message. Might be a security feature. Aside from that my son is able to call me I can track his location and set time frames to avoid distractions at School.
Hi Shelby, thank you for sharing such a thoughtful review! We're glad to hear your son is enjoying the watch and feeling both secure and connected. We appreciate your feedback about the messaging feature, and we're always exploring ways to enhance convenience while keeping security top priority.
Band was just as expected. Took a long time to arrive, but also due to post office issues. Received and email about free replacement service then was told no they didn't offer that if it wasn't through warranty yet there is nothing on the website that says that when ordering a new band.
Hi Nancy,
We are very sorry that you had a negative experience. I will bring this issue up with my team and let them know that you felt that your service was less than stellar. We will also take into consideration the information about the band. Thank you for your feedback as it helps us improve our service.
The best customer service and fast shipping on my replacement band!
Thank you for your kind words, Junior! We’re thrilled to hear your kid is enjoying the Tick Talk watch and that our customer service has made a great impression. We truly value your feedback and look forward to continuing to serve you both.
So far we like the watch. My only major complaint is the accuracy of the GPS. It sometimes pins location either across street or somewhere 2 mins away from location. I really wish they could update that issue. Everything else has been good.
Hi Roxana. Thank you for giving us an honest review. We value your feedback. We do have SmartPin which you can find in the parent app, which helps the algorithm learn the exact routes that your child usually follows. Here is an article to help with more information: https://ticktalk.zendesk.com/hc/en-us/articles/35667163921165-TickTalk-5-Inaccurate-Location-Tracking
My daughter loves her TickTalk watch. She likes the color of the watch and the text to talk and FaceTalk functions. She feels confident and secure knowing she can contact me anytime.
Aili, thank you so much for sharing your daughter’s experience with the TickTalk watch. It’s wonderful to hear she feels confident and connected—she deserves that peace of mind, and we're here to make sure it continues. Please don’t hesitate to reach out if there’s ever anything better we can do!
I love these watches for my kids, very reliable and haven't had any issues with service. Kids are able to contact me easly and quickly with one button press.
Thank you so much, Elizabeth! It’s wonderful to hear that the watches have been reliable and make it easy for your kids to stay connected with you—thanks for sharing your experience!
Two of our TickTalk 4s quit charging and wasn't sure if the watches bricked our both bases quit. Either way it was strange for both to be not working, purchased approximately a year apart. Reached out and customer service sent two new charging cables for a small fee to start there. Turns out both charging cables had stopped working. Plugged new ones in and the phones started charging right away. Both watches are few years old as of this review and the issue started a few months ago. Maybe there was power surge or something, but it's fixed now! Thank you customer care!
Christian, we're glad to hear our team was able to resolve the issue quickly and get your watches charging again. Thank you for sharing your experience—it means a lot to know we could support you when it counted!
The TickTock app is clunky and the watchbands are weak (I've needed to replace two sets in 9 months), but the product ultimately achieves the goals of communicating with my kids and knowing their whereabouts.
Hi Kathryn, thank you for sharing your honest feedback. We’re glad our product helps you stay connected with your kids and truly value your input about the app and watchbands—we’re constantly working to improve those better catering to customers’ needs. Your trust means a lot to us, and we’re here if you need any support.
Purchase and shipping experience was smooth so far, accurate inventory and timings, tracking with follow up, delivery on time. Overall its very good, currently getting my hands on the watch and trying it, hoping to have same positive impression.
Thank you, Fady, for sharing your seamless experience with us. We're thrilled that the ordering and delivery process met your expectations so smoothly, and we hope the watch continues to impress you as you grow accustomed to it. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
We just got our watch, but it's been really easy to set up and meets all our needs. That is, calling & texting without the distractions.
Maria, thank you so much for sharing your experience! We're delighted to hear the watch was easy to set up and fits your needs perfectly—a smooth connection without distractions is always our goal. Everyone deserves tech that just works, and we’re glad this has made daily life easier for you.
Received watch band on time as scheduled. It would have been very helpful to set the tools you need to make the at home replacement easier.
Thank you, Mayra, for sharing your thoughtful feedback and for timely receiving your watch band. We truly appreciate your suggestion about including all necessary tools to make the replacement process smoother. We can share this feedback with the team. Your insights help us continually improve and serve customers better.
The SIM plate on the back of these watches appear to break easily. My daughter does not toss her watch or bang it on things - she's generally pretty cautious with it. But twice now, the watch has had an issue with the sim card cover plate breaking. More specifically, the track breaks that the SIM plate nests into. Twice this has happened, and TickTalk has fixed it without any further concerns; however, I don't want to have to send a watch in every 6 months for repairs.
Hi Mat, thank you for your honest feedback and for trusting us with the repairs your daughter’s watch needed. We understand how frustrating it is to have recurring issues and appreciate your patience as we work to improve the durability in future designs. Your comments are very valuable as we strive to provide better experiences.
We love our kid's TickTalk watches. But we love more the customer service that the company offers. Kudos to TickTalk for taking care of customers the way you do.
Nitin, thank you so much for your kind words! We're delighted to hear that you and your kids are enjoying the TickTalk watches, and providing excellent customer service will always be a top priority for us. We truly appreciate your support and look forward to continuing to serve you.
I purchase the TickTalk watch for my the. 3 year old back in march, when I initially turned it on there was a line across the screen, I reached out to support who immediately responded to my email and were eager to assist. Since then my daughters wristbands were ripped off at daycare and I didn't know what was covered under the warranty but I submitted my request and within days it was approved and then 7 days later the replacement arrived!
Thank you so much for your kind words, Flo! We're glad we could resolve the issues quickly and provide a smooth exchange, and we look forward to supporting you and your family in the future.
Thank you. Got the watch. Now what? It made me start a new plan. Now I have two different numbers. It is taking forever to fix and reconcile this.
Thank you for sharing your experience and for your patience during this transition. We're here to help make things as smooth as possible, so please reach out directly if you need any assistance finalizing your plan and resolving the number issue. We appreciate you choosing us and want to ensure you’re fully supported moving forward.
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Hi Melissa! Thank you for being a loyal customer. We truly value your business. We hear you on the instructions. I will share this with the team and we will definitely think of ways in which we can make the replacement experience better for all of our customers.