On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best.
Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers.
A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing si...
TickTalk Reviews Summary
TickTalk has a rating of 4.6 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TickTalk most frequently mention customer service, watch band and sim card. TickTalk ranks 14th among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
It seems the only place to buy a replacement band is thru TickTalk, so they have you by the short hairs.
That said, the product was great, they supplied extra screws and both screw drivers. I did need to use my own allen wrench for the black ones though, they were torqued down more than I thought they'd be.
My daughter loves it so far and so do we! It's nice being about to connect when she's not with us and check in with her when I need to. She likes the monstermojis (they are a lot of fun) and being able to call or message us and family members.
Thank you so much, Otilia! We're thrilled to hear your daughter is loving the fun monstermojis and that staying connected with your family feels easy and enjoyable. It means a lot to us that you've trusted us to be part of these special moments together!
I appreciate that I was still able to use the coupon code even though I checked out on Amazon. Free shipping is a plus!
I can't review the watch yet since we don't have any experience with it yet.
It's been great gadget for my little sister. She loves it and the family loves it too.
Hi Johan! We’re so glad to hear the watch has been a hit with your little sister and the whole family—nothing beats hearing that everyone’s enjoying it. Thank you for sharing your positive experience with us!
Customer service was top notch! My daughter wore it in the rain and it stopped working and tick talk sent a new one very quickly. Great company!
Bradley, we’re glad to hear our team could make things right quickly and keep your experience risk-free, rain or shine! Your trust means everything to us, and we're here anytime you need support in the future. Thanks for sharing your experience!
Its very helpful with my son being at school instead of him having a phone at such a early age. Hes able to call his parents easily and facetime and text us if something is wrong.
Thank you so much, Jacqueline, for your thoughtful feedback. We're glad that our device supports the strong connection you maintain with your son during his school days. It means a lot to us to play a part in making communication safe and simple for your family.
Ordering and tracking was great, smooth experience. Actually installing the product was challenging. The screws strip easily and you honestly need two Allen wrench keys to remove the pin on the watch itself. Plus, it's not a traditional spring loaded pin like almost all watches, it is an actual bar with a screw on the other end and very difficult to get the right tension on it completely secure without stripping the ends.
Angel, thank you for sharing your detailed experience and for the kind words about ordering and tracking. We appreciate your feedback on the installation difficulty and will take it seriously to improve future products.
Good experience, but you really need longer wristband. After a couple more months, my kid will outgrow the wristband and eventhough we like your watch, we have no choice but to move on, all because the wriste band is too short.
Thank you, Frank, for sharing your experience and kind words about the watch. We appreciate your feedback regarding the wristband and understand how important it is to have a comfortable fit as your child grows—seeking to improve in this area is valuable for us. We truly appreciate your trust and hope to offer solutions that keep your family smiling in the future.
I feel like this watch is perfect for my 11-year-old. She can easily text or call me whenever she needs to, which gives both of us peace of mind. It's especially useful when she goes to the park or over to a friend's house—we can just text her to come back home, and she sees it right away. I also like that I can set reminders on the watch for things like chores, homework, or when it's time to head home.
What I love most is that I don't have to worry about her being exposed to the internet. It keeps everything simple, safe, and age-appropriate while still keeping us connected. It's been a great balance of independence for her and reassurance for me.
SONIKA, thank you for sharing your experience! We're so glad to hear the watch brings peace of mind and helps both you and your daughter stay connected safely—balancing independence and reassurance is exactly what we aim for. If there’s ever anything we can do to improve that experience even more, please don’t hesitate to reach out.
We were looking for a smart watch that gave our son a sense of autonomy without the distractions of the Internet and games and apps. This watch has allowed us to communicate and has been game changer for us.
Melissa, thank you so much for sharing your experience! We’re thrilled to hear the watch is helping your family stay connected in such a meaningful way.
We love this watch. We can see where he is when he's playing out on the street with friends, and being able to either call or text him is so convenient. We also use it to set an alarm for when it's time to come in from playing and it works like a charm. We have had to reset the watch a few times over the span of 11 months so I do recommend sending the watch a text before your kiddo goes outside or wherever they are going to make sure it's working.
Thank you so much, Sean, for sharing your positive experience and thoughtful tips about the watch. We're glad to know it’s become such a helpful tool for staying connected and ensuring your kiddo’s safety. Your appreciation truly means a lot to us!
My husband and I son wanted a watch for our son so he could call us for emergencies or pickups. It's great! Easy to setup and communicate with!
Thank you for sharing your experience, Heather. It’s wonderful to hear that the watch is making staying in touch easy and giving your family peace of mind. We’re glad it’s working out so well for you and your son!
Watch did not turn on one day. I wrote customer service and they sent me a shipping label. I sent the watch out and got a replacement within a week or so. Wish they would've sent me the watch first like they do with Tmobile phone. My 5yr old son didn't have a watch for me to track his location for a couple weeks but we're good now.
Hi Jerry, thank you for sharing your experience and your patience during the process. We're glad to hear that your son’s watch is up and running again, and your feedback about replacement timing is truly appreciated as we strive to make things easier for our customers.
I've had ticktalk for a year now. Customer support is quick and resolves your issue fast. The issue I've had with ticktalk watches was the plastic sim cover keeps popping out & not allowing sim to work due to wear and tear (kid sweat), but it seems that ticktalk is trying to knock out that with what now comes with the watches (a sim door cover to prevent the kid sweat & wear and tear). I so hope it helps and lasts alot longer than without it!
I am very much thankful and do love the watch as does my child!
Thank you, Theresa, for your thoughtful feedback and kind words—I’m thrilled to hear the watch and customer support have met your expectations.
Im so glad that i have the option to pay though klarna.
The video quality is spotty, but I under stand its more of a service issue. The gps tracking, It took some time for me to correct the location, as it showed the watch at a different location. Not sure if there is a feature to extend batter life. Example, once batter gets below a %, it should go into a battery save mode. By disabling apps that may be draining battery. Like reduce animation. Go into a simple display mode... etc.
Overall I'm happy. Just wish i wound have bought the docking charger.
Thanks
Thank you for your thoughtful feedback, Andre—I’m glad to hear you’re overall happy with the watch. We’re continuously working to improve features like GPS accuracy and battery-saving modes based on customer suggestions like yours.
Great option for kids and parents not yet wanting an expensive smartphone. Offers better parental control.
Melissa, thank you so much for your thoughtful feedback! We're thrilled to hear our product offers the perfect balance for families, providing ease and control both kids and parents appreciate. Your support means a lot to us!
I reached out to the customer service because my son's watch was not working properly. After asking me to try a few things, I was told to return my watch to receive a replacement. I received the new watch with a complimentary screen protector and everything is working perfectly. I'm very pleased with how quick and efficient they were to resolve my issue, especially because of how much we use our watch and how necessary it is to us.
Thank you so much, Konstantina, for sharing your positive experience. We’re glad to hear the replacement and bonus accessory have you both covered! Your appreciation means a lot, and we’re here whenever you need us.
Your team is always so helpful with our myriad of issues (my preteen daughter is really giving the ruggedness of these watches a run for their money!) and I appreciate how quickly you get fixes to us.
Kacie, thank you so much for your kind words! We're thrilled to hear our team has been helpful and that the watches are holding up to her adventures.
Good quality watch, easy to use, kids loves it, they can call, voice note, voice into text Map location tracker, for parents peace of mind after getting the watch, contacts and watch details in parents control,
Thank you for sharing your thoughtful feedback, Farhan! We're delighted to hear that the watch is making life easier for your family and providing peace of mind—that's exactly what we strive for.
I contacted Tick Talk customer service because we lost our Tick Talk 4 charger. A customer service rep responded within the hour and sent us a link to the charger. Thank you so much. Now we can use the watch again. Beats having to get the next model.
Bianca, thank you so much for sharing your experience! We’re really glad to hear our team could help you quickly get back to enjoying your watch. Please don’t hesitate to reach out whenever you need; we’re here for you.
Sent. U review for the tick talk watch and was given the opportunity for a accessory. Great consideration for company to do for customers.
Lo, thank you so much for your review! We're delighted to hear the accessory added value and truly appreciate your recognition.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Evan, thank you for recognizing the effort we put into support and including the extra tools—it's great to hear they were helpful. We’re sorry about the replacement band availability and the tight screws; your feedback tells us where we can do better to build trust and value for customers like you.