TickTalkReviews 785

Provide parents a good device to protect the kids, especially the easy way to insert a existing sim card and you can use it right away. Do not need to apply any new line. That one definitely a bid plus to some costomers.

I was happy to see that it works as expected. Sometimes the watch goes offline, but not for long. It could be the celular network or something else, but overall I am happy with my purchase.

Easy to purchase and arrived quickly. We did a lot of research on the different products out there and this had the majority of what we were looking for. Set up was easy and we all learned the features quickly. So far it's working as expected.

Speaker acting wear after taking it to swimming. One of the sin card pad broken, we never open that back pad what so ever

Post sales service is really good. Customer service was easy to reach.

I bought these with they hope I can use them with SIM cards in Europe during our vacations for tracking and communicating with kids - 11 and 13. Had to make sure I ordered the option WITHOUT the SIM card. Upon arriving in Europe I went to Orange and bought a 28-day SIM card for 35 Euros. Make sure you have passport woth you when buying SIM card. Set up took a while - it didn't want to connect to the SIM and required restarting and going through the process a few times. You also need to download the app to parent's phones and go through verification by email which was a little buggy. But after a little while it was all set up. Sometimes I can't call my kids but I think that's a local connectivity issue with the carrier. But otherwise can usually call them, can track them and refresh, and they can easily call me and text with me. Note - you have to set up people as contacts through the app like typical kid's smartwatches applications. These are great as I don't have to constantly obsess about keeping my kids in eyesight at all times in case they miss us for a second while walking around cities. And was also great to be able to leave them in the hotel or AirBNB and they could call me/we could check in and coordinate with them.

Everything went well and I'm typing the rest of this to hit the minimum character requirements.

Why am I responsible for printing a label and handling shipping when the watch arrived with factory damage? I don't believe I should have to place a $100 hold on my card for an issue that wasn't my fault. In cases like this, where the product is defective upon arrival, a pre-paid return package should be provided to make the exchange process easier.

Needed a new watch band. When we went in, it was identified that something was wrong with the watch and sent us a replacement for free.

My kid's TickTalk was 2 years old. Snapped at the watch face. Got 35% discount on latest version, which was nice.

I wish I didn't have to download an app to text and video call. Everything else has been great, thank you for keeping monthly charges low.

One watch was broken but was helped through it with customer service

My son and I were really excited to get this watch for him to have some more freedom and stay in touch. Unfortunately, the touch screen was so glitchy I couldn't even finish the set up process (after I already paid for the network plan of course). I tried rebooting and followed the troubleshooting protocols on their website to no avail. Really disappointed if this is the true quality of this watch. Also very annoyed there is no customer support personnel- just waiting for an email to try and replace what I hope is just a defective watch. If the next one does not work, we will be returning and choosing a different brand.