MyTAXPrepOfficeReviews 725

I'll make this brief. I was sold on this software as I was looking for something that would organized my clients stage in the game better than my previous software, Drake. With that said it does a wonderful job. The price is very inexpensive and is locked in for life, which is also wonderful. They have an easy to use signature app that I allow my clients to use on my ipad. Easy peasy.
Now the negative. There are constant errors with the software. Nothing is inherently intuitive and things don't flow to other spots on the forms 100% of the time so I'm forced to scrutinize every bit of the return... making them take much much longer than normal. The sold me saying that they have a client portal clients can upload their docs to... then I found out it wasn't available until the 2018 tax year. Now it's still not available (a week into tax season) with no ETA in site. I had issues with trying to efile 2 returns. Support said they fixed the issue and sent it off for me. A few weeks later I looked back on them and come to find out 1 of the 2 was not ever sent. The migration feature is a pain. I had to do it several times for it to move things over, and I'm still not 100% that everything transferred. I'm just tired and ready to move on. I would not recomened unless you have a small practice. I only used this for a few extension clients (less than 20) and had these issues. I'm switching for tax season and I'm sure no refund even though they're not delivering on items they said were included.

Customer Service and sales has been awesome to work with! Additionally, being cloud based allows me to do anything I need to do for my virtual office.

Former employee here. This is what you all should know:
1. Servers located overseas (India)
2. CEO is German citizen; President lives in Las Vegas, NV; company address in Wyoming is empty building. Operations run out of Georgia
3. The software is not their productyour data is
4. Employees are instructed to WRITE DOWN your credit card # when a sale is made. This paper is turned in to sales manager. I never saw a piece of paper shredded
5. Employees are instructed to make the saleat ANY cost
6. You will not get a refund. Employees and management laughed when requests for refunds would come in
7. Just don't buy it, guys.

This software has substantially improved over the past several years. You still need to know the tax law to be able to complete a return accurately, but once all the correct boxes are checked and the forms are completed tax year 2020 has been the most accurate yet-( I have been using the software since 2016)
While it is still not always easy to see the source of a number that has been entered on a tax return, the interface has improved as well. The other area of improvement that MTPO can improve on is automatically adding forms for certain tax situations. But overall if you know what you are doing, this is a good solution. For those who have tried it in the past, it is definitely worth another look.

If you are thinking of buying this software then "Buyers be Aware". Cheap price and cheap results. You end up losing clients while you gain or safe your pockets. I would prefer to spend more to gain more clients. I think people who gave 5 stars must got paid by company. This software not even worth one star. One star is too much to compliment this junk.
I really like to meet the brains behind this software. They must be on drugs while developing this product. Did i say this product SUCKS. YES THIS PRODUCT IS BEYOND SUCKS. Even the word sucks have some dignity.
As a tax professional, this is the worst software i ever encountered in my life. I never had nightmares. Now forget about sleep nightmares. I get during the day when awake. Thank you MYTAXPREPOFFICE. My doctor is just loving you because his bill is climbing out of the roof because of you guys.
I SAY AGAIN. DO NOT BUY MYTAXPREPOFFICE. UNLESS YOU WANT INSANITY.
I wish i had more words for this crapy software to describe.
The developer, programmer and the innovation team must be high. Thats what you get for price you pay and results who knows only GOD AND IRS when your calculations not right.
I GIVE UP. KEEP MY $400. Dont see these morans returning my money.
TAXACT, H&R, Drake, and others well known companies. Where are you. Im sorry to cheat on you. Please forgive me. Call me and sell me your software please before i could lose more business. Im crying literally. Please call me. Please.

I say awesome because of how everything is put together on a desktop however, glitches on the flow of information from 1040 to 540 makes me leery to do a complex return. I will take the training and do a few returns and give a final verdict. I love the software and it's love affair cut short if the training will not come up to a satisfactory level. The support is great and all of the support associates I had were very helpful and really go a mile to answer my questions.

The software miss calculate on a very simple State return. And when you try to correct it manually by overriding their error, you end up with error and reject messages by the software. There are lots of features that are nice and the fact I can work on my clients return from anywhere is a plus. I am at the point where I use other two or three online software to check my work before e-filing anything. A software should be dependable and suppose to help speed up the productivity.
Why not post a list of common rejects/errors with their solutions, and we do not have to wait three, four days for support to respond. I haven't tired other states yet, but mytaxprepoffice has lots of problem with CA State.
I hope they take these concerns serious and come up with fixes, otherwise I have to look for another software next year. We will see how it goes.

This is the first year I have used this software. The price was pretty attractive so i switched from ATX. I like that it is online and I can work from any place without having to carry equipment. The downside is that this is new software package and when I started there were lots of bugs that I communicated to the developers. To my satisfaction every complaint has been resolved. The software itself has improved since and I hope they continue to improve. To compensate me for the inconveniences they have given me a free year and access to prior years. I will give it another year. Hopefully they will add more state forms and have most of states available for e-file. I however would not recommend it to a newbe tax preparer.

Price is incredible for what you receive - an excellent program. I have used another software for 20 years. Was very reserved about switching. I did a demo on the spot and decided to go with it. I have since attended two training classes which were great and very helpful. I filed a couple of returns I had left and had no issues. I actually read the review from Therese T and have no idea what she is even talking about. The program works fantastic. Does it have every bell and whistle that my old program had - no but it also doesnt cost anywhere near it either. Bottom line the program does what I need it to do. The price is unbeatable. The support is fantastic. I get treated like a person and not a number. Their support staff are extremely knowledgeable and friendly and I have not waited over 1 minute. I've only called a few times so far - but i'm very pleased.

This software is $hitty and they know it; which is why they start off with We have the lowest prices in the industry... Well of course, your software does not work, the calculations are very bad, some of my returns were off by $100's of dollars, do you know how hard it is to explain to a customer that trusts you to do their taxes correctly that the software was incorrect and you may possibly owe money now! Only to have someone pretending to be a manager and asking for a written mailed statement to request a refund that by the time you actually get anybody on the phone to explain why the policy explained when I was being sold is now different; the 14 days for a refund have passed and they essentially leave you having to buy another package just to help your customers. If you intend on having and maintaining a profitable business preparing taxes then DO NOT purchase this software package! It does not calculate correctly and several states were paper file only which certainly defeats the purpose of purchasing a package that doesn't even allow basic e files in all 50 states as they advertise. VERY regretful for my purchase of 499 for the Unlimited Package; which means they absolutely Unlimitedly scammed me out of my money

The sale starts with a phone call with a steep discount for the Tax preparation software. Software is not intuitive enough to be trusted for electronic filing. You ask for a refund, then the Crockett attitude starts showing. They want an email to cancel, then they want a physical notarized letter, then you will dispute the charge with the credit card. Then you kiss your $200 good bye. This is a bad software with an ugly company. It is not worth the try.