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Kitsch has a rating of 3.6 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks and good quality. Kitsch ranks 6th among Hair Care sites.
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Love the quality of these masks. The fabric and the patterns are great and they are priced well too. I would buy more!
I have really thick, wavy hair. For years, I have gone through flimsy plastic clip after flimsy plastic clip. I've been searching for an alternative to plastic because 1) it's simply not strong enough to hold all my hair. It always falls. And 2) when it inevitably breaks, it gets sent to the landfill and/or contributes to the millions of microplastics already in our waste stream.
These clips are exactly the alternative I was looking for. They work like a charm. They hold my hair exactly like they're supposed to--no slippage. You can tell they they are high-quality materials, made for durability. I can't imagine these ever breaking, and I hope they don't. 10/10 recommend to anyone with thick hair/trying to live a plastic-free lifestyle.
Hi Rebekah! Thank you so much for your wonderful review of our hair clips! It's customers like you that are the best part of our brand. Thanks again for making our day!
These hair ties are great colors and work well. I had an issue with my order and the company had it resolved within 30 minutes of my initial contact. Incredible customer service, nice product, would recommend.
Hi Heaven! So happy to hear our customer service team was able to remedy the issue for you. We appreciate you sharing your kind feedback!
These pins are such a good quality well made and hold hair very well and look very pretty with any hair style.
Hi Jayda! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
I purchased this through FB, and honestly wasn't sure I'd even get the item. I've been burned several times before buying things on FB. I was pleasantly surprised to receive my items, beautifully packaged, and much better quality than I ever expected! I will definitely buy from this company again! And the scrunchie works great!
Hi Felicity! Thank you for sharing! So happy to hear that we exceeded expectations for you. We hope you'll stay a part of the KITSCH community!
This large pin is just so gorgeous and such a good quality, well made and hold my hair very well and look very fashionable and glam for any occasion. This is definitely a luxury clip and I absolutely love it.
Hello Amalia! Thank you so much for your kind feedback. You made our day!
Comfortable face mask, affordable and fashionable but most of all good customer service. Way to go...
Thanks for sharing your kind feedback, Saige! It's customers like you that are the best part of our brand.
I got one pack for my mom and one for myself and we both love it! The designs are really cute. They were snug but in a comfortable way. Because of what's going on right now, it is very understandable about delays in shipping. I sent an email inquiring about the status of my order just to be sure and they responded right away. Great customer service!
Hi Rosie! Thanks so much for sharing, and we are so happy to hear both you and your mom love your masks!
Delivered promptly and the quality is good and customer service immediately addressed all of my questions!
Hi Juliana! So happy to hear you like your product and that our customer service team was able to help with all of your questions. We appreciate you sharing!
It was a nice surprise to see the quality of the masks. I love the designs. I ordered a new set. The material allows you to breathe but it is not a flimsy quality.
Hello Kennedy! Thank you so much for your feedback on the quality of our Cotton Face Masks. We are so happy to hear how much you love them!
Great materials, quiet and not crinkly sounding. Instructions were clear and simple. Feels high quality and fit my big head and hair.
Hi Brooklynn! Thank you so much for sharing your kind feedback!
They work so nice I bought them twice. Great job Kitsch. You ladies are the BOMB. Customer service is on it
Hi Roxanne! Thank you for the kind feedback, and we are thrilled to hear how much you love your styling clips! It's customers like you that are the best part of our brand. Thanks again for making our day!
Fit and quality is great. I can't say any masks I've tried the last few months have been totally breathable persay but these are the MOST breathable yet fully-covering and protective of the assortment I've purchased. They are stylish. I get compliments everywhere I go. And very comfortable too. I haven't dealt with sore ears or sore bridge of nose. Been telling friends about them, price is great and will likely buy even more styles when I get back to the work place. Highly recommend!
Hi Summer! Your kind feedback on our Cotton Face Masks made our day. It's customers like you that are the best part of our brand. Thanks again!
This was a gift for my wife. She used an invisi-bobble from a co-worker and was impressed by its effect. While it's Amazon review is not very high (you can never be too sure of true reviews), I was looking for a similar product for a better value.The hair set I bought was for blonde hair and has four ties from clear to tan. They are very small, about the size of a quarter, which is about the size I was looking for. If they ever stretch out, you can put them in hot water to shrink them back to size.My wife has very fine hair that breaks easily. First time she used it, she had her hair up for most the night. When she took it out, she had no hair creases, bumps, breaks, or tears. I asked how they worked and she said, 'Fantastic'. Hopefully, they'll hold up for a while, but if not, Kitsch has sent several email follow-ups concerning customer service. A great deal for the price.
Hi Keira! We are so excited to hear how much your wife loves our Hair Coils! Our customer service team is always available, should you have any questions. Thanks for making our day with your kind feedback!
When I first received this product from Amazon the pretty little box was completely broken down and I was missing 4 hair ties. I was super bummed because they were a tiny gift to a friend who has never heard of 'key chain' hair ties! Same day I received them, I got an email from the seller. I told kitsch my issue and they resolved it 100% and super quick, I believe same day! I've never had customer service quite as great. And the coils are perfect, I tried one out of the replacement box they sent! They don't lose form like some of the other coils I have used and they don't stretch out so much that you can't use them. I can't wait to give them to my friend.
Hi Tiana! Thank you for the kind feedback on our customer service team and our product. It's customers like you that are the best part of our brand. Thanks again for making our day!
I love these hair bands! I have long (waist length) fine, thin hair. Every hair band I've ever used leaves me with a kink in my hair I can only get out by showering. These are different! They hold all my hair easily, and my hair doesn't get stuck in them like I thought it would. Although they don't leave my hair completely kink-free, the crease is so much less severe and I can actually straighten it out. Kitsch also sent me a pack free after my first order was lost in the mail. Great customer service and great product :)
Hi Bristol! Thank you so much for your kind feedback, and for being a part of the KITSCH community!
Very awesome! My daughter loves the one, I bought for her. Great customer service for the order as well!
Hi Jessie! We are so happy to hear how much you love our product. Thank you for posting your kind feedback!
Very cute set of earrings! Customer Service was awesome in correcting a slight error in initial shipment!
Hi Destiny! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
I was Selected as a product tester for this item so it was free. Amazon at first lost my order but the customer service of Kitsch was great and sent me a replacement free. So far the scrunches have held my curly thick hair in a pineapple bun, which lasted the whole night while sleeping! I like that it also doesn't slip or leave the pony tail mark in the hair.
Hi Margot! Thank you for the kind feedback, and so glad we were able to correct the shipping error for you. Hope you love your scrunchies, and thanks again for making our day!
The quality of this set looks like it should be wayyy more then $30! It's the perfect shade of gold without being too yellow. And the rhinestones are super sparkly! I love the length too because it layers well with other necklaces! New go to!
Hi Natalie! Thank you for letting us know our necklace is your new go-to, you made our day! It's customers like you that are the best part of our brand.
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Hi Sloane! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!