KitschReviews 211

The company looks legit but fails to inform their customers on the shipping time. Customer service is a joke because they fail to do anything and keeps asking their customers to wait.

I normally do not write bad reviews. However be warn that your packages will take forever and on top of that the PRODUCTS are FROM CHINA. The products are not homemade or I am believe that I am supporting a womens business. SORRYNOTSORRY, I am taking my money to ETSY.COM where they have real women who actual provide excellent service with NO excuses!

I buy a lot of hair accessories from this brand at Ulta. I've been happy with everything, including this set. You dont have to worry about these breaking like you do with the plastic ones. These are nice metal and a nice rose gold color too. They stay in place even in my rather thin hair. Time will tell if the metal discolors at all, but as of now I am happy with them. This brand can be a little pricey in comparison to other brands, but these always are worth it because they're better quality.

I ordered masks for the first time. It took forever to get them but COVID-19 so that wasnt even the issue. After 8 weeks I got an email "confirming my delivery" but no package. Checked with neighbors, my carrier to look in other peoples mailboxes. Nada. So I emailed them stating no I did not get my package. Their response was a standardized tracking number. 4 emails later after that, no response. I called my credit card company and stating the issue and they retracked the charge. Do we as consumers not have any solution to mail order? I never have issues with Amazon! I am only going through Amazon in the future. Forget about these small independent companies! Why should we give them a chance when they cant even provide basic customer service like... the product!

Don't waste your money! I bought the cotton face masks thinking it was such a nice steal, 3 masks for $12 but I never received my order. I thought I could trust this brand since I've bought from them before through Ulta, but obviously I was wrong. I recommend everyone to do their research before deciding to buy from this site. I messed up and did the research after ordering and it resulted in me wasting my money. When I went on their instagram I was surprised to find out I was not the only one having issues with receiving my order, this was surprising due to this site only having good reviews. In addition, the customer service is horrible. They are impossible to get in contact with, I tried contacting them via phone, email and insta DM about my order issue and I received no reply. If I ever decide to buy from Kitsch again which not very likely after this experience, I will only be buying it in stores. The way Kitsch organizes their shipment is a mess and if I were you I would save myself the headache.

This is my first experience purchasing from their website, I bought two packs of their face masks which being promoted everywhere by various influencers. I thought it would be safe and legit to order since I know Ulta and other places carry Kitsch. However, it's been almost 4 weeks I have yet to receive my package. Contacted UPS (since the estimated delivery date had passed by 3 days and no updates had been made) which informed me to contact the company. I reached out to them via telephone (states to leave a VM so I did- no return call), e-mail twice (no response), and through Instagram comments to which they said to DM them so I did and guess what... no reply! They may have cute products but they're 100% not trustworthy and this whole process has been a pain. Completely disappointed that I even fell for this scam... also check their Instagram comments tons of people experiencing the same things (they also delete/hide half their comments though, if that's not already a red flag)