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Kitsch Reviews Summary
Kitsch has a rating of 3.6 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks and good quality. Kitsch ranks 6th among Hair Care sites.
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I purchased the pillow pack and it was super amazing. Recently, I also avail the mask and was able to engage on their customer service. They respond so quickly and very accommodating on my inquiries!
Amazing products and company. Their products are so nice and useful. They are so cute and perfect. Love them!
Hi Frances! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
Great company that provides good support and one of the best working environment there is. I have been with Kitsch for more than a year and they have never been late to a payment.
Hi Sergs! Thanks so much for posting this kind review. We are so happy to know this! Thanks again!
No doubt! This company allowed me to meet awesome people that always ready to help and support me since day 1. I've learned so much technically and personally and still learning. Overall a great company to work for!
Hi Maica! We're so happy to know this. Thank you so much for sharing these kind words!
I like their super cute and unique face masks! I also really like their excellent customer service, they are very helpful and easy. I will definitely recommend this company to others.
Hello Alyssa! Thank you so much for your kind feedback, and we're happy to hear you like our Cotton Face Masks!
I truly appreciate how customer service has been attentive to our situation and going to make things right and everyone happy. Thank you!
Hi Shane! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
I just love working with this company. It is managed with great leaders. I have nothing to say but by far this is the best company i've worked with.
Thanks for your kind review, Jay! We are so happy to hear this!
Got no reason not to love this company's products! I totally love all their fashionable and convenient products especially they suit my needs.
One thing is their customer service too. Sometimes, mistakes happen but I didn't need to worry because its customer service is really responsive and solves the issues right away. This way, I am confident with this company and I'm gonna come back for more!
Hi Melanie! Thank you so much for your kind words about Kitsch and our customer service team. We appreciate you!
Kitsch is a great company with great customer service and I will always recommend them. Keep up the great work.
Hi Prince! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
Spent $70 on masks and accessories and hadn't seen any update, not even processed or shipped out in a week. Literally just wanted to check on my order, see if I did anything wrong Or if it was just delays in general so I commented on their IG page about it. They commented back "dm sent" and when I checked my DMs they sent a FAQ link that didn't even answer my problem and when I tried to ask specifically about my order they just left me on read so thx get a better team at the least
Hi Kaitlyn! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about how our team failed to appropriately address your issue on Instagram. That is not right, and we'll be meeting with them to discuss how we need to improve.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can. Thank you!
Wish I could tell everyone if the masks that I ordered were fabulous or not. However, I have been waiting for a month to receive my order.
Hi Nicole, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry to hear how long you have been waiting for your order. This is not right, and we’d love the opportunity to make this right for you. We will be reaching out to you via private message and are are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted. Thank you!
I placed an order 8-18. Tracking said it would be delivered today by 8pm. It's after 8 and it shows my package is about 10 hours away. I also received a generic email. Don't chance ordering from them.
Hi Michelle, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry to hear about the shipping delays with your package. We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can! Thank you for supporting us and giving us a chance. We don't take it for granted.
I love these masks! They're super comfortable especially the band that goes around the ears. The masks are super soft also. I have ordered multiple sets for my kiddos for back to school and was extremely pleased at how well they fit my 6 and 8 yr old.
Hi Renea! Thank you so much for sharing your kind feedback. We are so happy to hear how much you and your kids love our masks. Thanks again!
I purchased a 3 pack of face masks on July 14th. It's now August 17yj and I have not received. My coworker gave me one of their masks but said it took 5 weeks for her order. She thought it was an isolated mistake. Not so sure now.
Hello Barb, and thank you so much for your feedback!
We are so sorry to hear about the length of time it has taken to receive your order. That is unacceptable, and we apologize. We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. We look forward to assisting you!
Hi I'm Alex I just received my masks order This afternoon, the shipping was quicker than I expected but 3 out of my 6 masks are extra small. It would fit a child, it's totally disproportional from the other ones. I'm a pharmacy technician & I was thrilled of the price but truly disappointed with the size of them. I won't recommend anyone else to buy because of the sizing it's too different.
Hi Alexandra! Thank you so much for your feedback. We take your comments to heart, and we are so sorry we disappointed you.
It sounds like you received a defective mask set. We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can! Thank you for supporting us and giving us a chance. We don't take it for granted.
Where do I begin...
First, I placed an order for five items. One of the items I ordered was not in the color that I wanted because it was out of stock. Within two hours, the color I wanted was in stock. I e-mailed customer service and it has been a nightmare ever since.
Customer service did quickly respond and said they can't make changes but I can place a NEW order and CANCEL the ORIGINAL order. Great! I immediately placed a new(second) order. I replied within an hour or two and ask that they please cancel the original order because I placed the Second Order.
It took them so long to get to my e-mail that of course and both orders had shipped. I followed up. Customer service said they couldn't do anything and I would have to start a return order when I receive the orders. I said, fine. It happens.
Next, I never received anything. Neither orders and it has been almost 30-days. I followed up a few times via e-mail and Instagram account. Sometimes they respond and sometimes they didn't. One of the more recent responses was that USPS was delayed but the shipment was on its way in a week. I waited - and nothing came.
I followed up yet again. I was finally told that BOTH orders were lost and that they can refund or replace.
So, I asked them to cancel the original order and replace the second. Great! We are on our way to moving forward, right? No! Now, the replacement order is missing an item and has also already shipped. Is this a JOKE? How difficult can it be?
I understand UPS and USPS delays - we are in a pandemic. But none of the responses were timely; nothing made sense; they can cancel but then they can't; the orders are getting delivered, then they are lost; then the replacement order isn't even accurate. I mean this is a simple straightforward order. Yet, it took 30+ days. I still have nothing and, if it does arrive, I still will be missing an item. What a headache!
Hi Rosaline, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about all of the issues that came up with your order. There is no excuse for our lack of responsiveness, and we are truly sorry. We also apologize for the delays in shipping, and for the mistake made with your replacement package. We know we let you down.
Still, we’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
I never received my order, contacted them several times and no one responded. Luckily my instruction refunded my money and are investigating them.
Hi Lei! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
There is no excuse for us not responding sooner to your order inquiries. We are truly sorry about your experience.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
Love these hair ties! They are the only hair ties I use now. Great quality, awesome customer service!
Hi Sharon! So happy to hear our hair ties are your new go-to. Thanks so much for sharing your kind feedback!
These are just as pictured and absolutely nice and adorable. Quality is outstanding and super comfortable.
Hi Stacie! Thank you so much for sharing your kind feedback! We're so happy to have you as a part of the KITSCH community. Thanks again!
These masks are great quality, comfortable to wear, and even look stylish. Definitely an upgrade from what I had before. Thanks for the great product--highly recommend!
Hi Mary! Thank you so much for sharing your kind review of our Cotton Face Masks! It's customers like you that are the best part of our brand. Thanks again for making our day!
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Hi Shine! We're so happy to hear how much you like our Satin Pillowcases and our Cotton Face Masks. Thanks for making our day with this kind review!