MyGov.com.au

My Gov couldn't be more impenetrable and obfuscatory if it had been designed by bureaucrats deliberately trying to create a dystopia. It's the place where you waste hours trying and failing to delete a MyHealth record that you never asked for in the first place, until you give up in despair. It's the place where your tax bill sits in some dark recess that you are supposed to instinctively know all about, without ever being informed. It's a labyrinth of password portals that coils in an infinite, soul-destroying loop. In every case, it's a lousy substitute for a simple letter, and it disempowers every citizen in the nation.

MyGov is the worst abomination of a website I have ever seen. It in my opinion is purposefully designed in a manner to infuriate users every step of the way. I have never been more frustrated using any site ever created than this piece of crap system designed by a heavily corrupted government. I loathe this country and all it does to its vulnerable people. Just another destructive government who likes to turn it's people into mince meat.

Other people aswel as myself have found that even after creating a mygov account and having the new password new & fresh in your mind, try to log in with our password...
It will NOT let us log in, no matter how many time you check, and knowing 100% that the password entered is correct, for some stupid reason mygov returns with the wrong password error. Then only giving you 3 tries, mygov then gives you the error message saying that your mygov account is now locked, you need to create another account, What an inconvience!
This seems to happen to everyone I know thats tried to log in to mygov, it gives me the impression that its done on purpose, and I have always known from a previous Centrelink worker that everything is set up in a way to put people off applying for centrelink payments.

My Gov is supposed to be user friendly and efficient to use. It is far from that! After incorrect password attempt was suspended for 2 hours. Why does it have to wait 2 hours? When we now have a 6 digit code that can be accessed on your phone app (which incidentally only gives 30 secs to use!) - must be punishment from the government to stop being able to get on with you day (in time out for 2 hours) then when you log back in - you would think you are given a chance to try your password again or say 'I forgot my password" but no! Either of those 2 attempts say -"your account is permanently blocked - you must create a new account" then to that - you need all your important papers dragged out of your filing cabinet - so I breathe a deep breath and get them and start answering questions to link what service I need (c/link). But still no luck cause here come the questions
Bank details (Chk) super details (Chk) ATO and date of issue of the actual letter (Chk) oldest child name (Chk) and details (Chk) youngest child name and crn (Chk) now here is the trick booby prize question & remember if you don't answer - you can't proceed - what is the receipt number of the last time you called Centrelink? (OMG I didn't write down down as never though I would need to refer a last conversation with c/link)? Who writes this number and stores it in case you lose your myGov account? This is bureacracy gone mad! My only way to resolve this issue is to call the hotline (wait my 1 hr to get through and get assistance to get a linking code but caution, as u still have to go through all above questions again but with exception to that receipt number because they can see it, and low and behold before you link Centrelink; you have to unlink another service like ATO first, then once c/link is linked the adviser will tell you they can help you re-establish you ATO link and now you have to call them and then child support to get different linking codes again so those services can be re-established!

When c/link is linked then after a 2 hour time out wait; then over 2 hours to re-establish your MY GOV account - it then will take you all of -10 secs to confirm the child care centre enrolment where your children go to, simply so they can be paid through the child care rebate!

Or the hell is responsible for this system and why are our taxes being allowed to be wasted on such inefficiencies? How do the elderly people cope with this load of rubbish?

The people who approved this system for general use ought to be totally embarrassed and ashamed! As a consumer and citizen of this country; this is the worst I have ever seen In Terms of a government IT systems: c/link systems included!

I agree with other comments; if this were the private sector, no one would put up with b/s. The people who are in high paid government positions have an absolute responsibly to ensure our Taxes are not wasted on this type of rubbish; you have failed as this system is useless! You ought to be publicly shamed for your incompetence.

I have used the mygov website and managed ok.
Tried a couple of times to use it today and have found it to be the most awkward site I have ever used.
If you want to look up more than one thing, too bad you can't go back or home.
Opening on my mobile phone was a chore and a half - couldn't do it at the Dr today but managed after several attempts after I got home.
I can't even workout why when i go to open the ap I get a code to copy, then how to get to the page to put the code in when there's no sign in page tab...
Get your act together my gov, I certainly hope you didn't waste taxpayers money on this crap

First signed up for MyGov in 2016 and have not successfully linked 1 service to date. Get on the phone to update details with 1 service to try and link on my account, but because details dont match what they have on their system they tell me I need to call the MyGov help desk. Call the MyGov help desk and they say I need to update details with the service I am trying to link! Ended up hanging up the phone and deleting the MyGov account all together.

I am an IT security professional and if a private sector online service was as poorly designed as MyGov no-one would use it. It is incomprehensibly inconvenient without adding extra security. It seems the Government would prefer no-one used it. I understand why they do not want Centrelink users and those seeking Tax returns to successfully make contact, but it is the Governments job to provide usable services and it has failed here.

Attempting to navigate this site to place a Medicare claim has been one of the most frustrating things I have ever encountered. Nothing on the site works. I tried a dozen times by filling out their forms, answering questions, shutting down then recreating an account 3 times in an attempt to finally get it working for me. After one and a half hours online trying to get it working I gave up. An absolute nightmare. Can only imagine how frustrating it must be for elderly people trying to navigate. Utterly infuriating.