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It is literally easier to commit tax evaision at this point than it is to make a MyGOV account and get my tax file number. Where is the 0 star rating? Giving even half a star to MyGOV is being too generous
MyGOV has to be the most mismanaged and most stupid project the government has introduced within the last few years.
In 2023, it got so bad that they have to refresh their servers at 4am daily.
It locks users, it cannot reset passwords and customer service is poor and slow.
By my experience having to call them for a simple sign on about 5 times! I can see the system must have been a target from hacking as they cannot keep up with so many blunders and as advised by on of the customer services staff, they have to flush the system at 4am daily for security purposes. The most useless system that was forced to the public to use recently. Absolutely useless!
As the title has described, how on Earth you would ask people to enter their username and password twice in 2023?
Oh, it's some Australian governing departments? It's made perfect sense now.
The recently released app require use of a six digit code to login. I use a sixteen character password to login to website. I want an option to use my password to login as for the website.
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Get the Chrome Extension.
Comes up with inability to verify identifications, one of the basic steps towards setting up mygovID. Before the app is released, it should have been validated for functionality - it appears this has not been done.
Absolutely disgusting. The app doesn't work and more organisations are relying on this app for identification therefore more people will be stuck like me.
I've tried reinstall the app, then tried on android as iPhone wasn't working but actually its the app that just doesn't work.
Every time my wife and I have the unfortunate need to use the myGov site we know there will be trouble.
We have separate accounts which always suffer the same problem.
On entering the user name and password and the SMS code (sent to our mobile) the system responds
"something went wrong try again". What the problem was is never defined. The link provided after this message does not work.
On logging in again and again and again --------------- we get the same response.
In desperation I phoned the help number and after a long wait was told to try again after a couple of hours.
I informed the responder that I had been trying for several days already with the same result.
I was then told needed to cancel my account and reapply. (This conveniently gets the responder off the hook.)
This software is totally useless!
I have been around computers since the late sixties and have an IT/Engineering background.
If anyone working for me produced such a useless product he/she would be fired or reassigned.
Will this review make any difference? Of course not! Silly me!
If there was a 'zero' rating, i would have given this $#*! hole app a zero.
Tried months to get this up running and never worked. Tried to use my drivers license, Medicare card, passport, never was successful. Always 'unable to verify'. The links give mean jerk $#*!, the operators on the phone simply told me to delete the app and start again, after hours of waiting on the line... and I have to set this $#*! up for as a business owner. What a pile of crap.
I've wasted a lot of time on this, with no success with registering or contacting anyone on the helpline.
Seems like a scam or ATO trickery to find a way to justify fines.
I spent hours on the phone back in 2020 trying to update MyGov as a result of getting a new mobile phone number. I gave up. I recently (and stupidly) thought things may have improved in 2022 however despite spending hours on the phone with Sunil who had no idea whatsoever, who told me to ring back on the same number I rang him on for help, who promised that he had updated my mobile phone number in the system and to give it a couple of hours - that it was all fixed, THE SYSTEM HAS NOT BEEN UPDATED, Sunil, THE CODE STILL GOES TO MY OLD MOBILE PHONE NUMBER as I told him it would. I cannot access MyGov! I told 'Sunil' I needed to create a new account but he said all he had to do was update the mobile phone number in the system. Itold him that was not correct. Twice I asked to speak to a supervisor but was denied. Today I though I would try to set up my digital identity only to complete the process and the code was send to my old phone number. No stars for My Gov! I give up. MyGov sucks. If this is the best customer service we receive as taxpayers then no wonder Australia is going downhill fast.
Was frustrated as hell setting up myGov. Thank goodness I haven't needed to us it for a while. I need to print off my covid vaccination certificate (that's all!) and I get the message that it's been so long since I've used the site (probably 12 months) that I have to re verify my identity! So basically start again! I'm half way through and it loops around I don't know where I am. I GIVE UP.
The government want to link our data yet can't even make an app work. The app goes into loops, keeps coming up with error codes or logs out whilst completing authentication?
I was spent three hours to validating various documents(Passport; Driver's license; Medicare card) and none of them could be submitted. I can't even find an explanation for the error codes shown POI*******(500) and *******(422). I'm no one?
So, so bad. Circles back to itself. Linking rarely works, & never smoothly. Even when you get help on the line you can tell they are struggling with this festering pile of excrement.
This website does not work at all, the whole thing makes tasks 100 times harder than they need to be. I have spent over an hour trying to prove my identity to connect services, only to be told i need to contact the services. You would think a government agency would have the budget to make there one way of doing most government related things accessible to everyone, not just tech experts
Went to 2 addresses listed for my area. No one there. Website is out of date. What a surprise.
Went to local chemist to buy RATS. Tried not to breathe on anyone. Tested pos at home.
Bad luck for anyone who has to pay for a taxi for an unwanted scenic tour of this suburb
It used to be easy to pay your tax via mygov. Now it's impossible without getting enmeshed in links, codes and endless going round and round to non functioning options. At one stage they asked for my bank details... are they crazy! Like I'm really going to give my bank details on the internet. Looks like I'll just send them a cheque.
My business authorization was inactivated by the government somehow. I cannot reset the ID because my valid Australian passport and valid Medicare card both could not be verified! I cannot access ABR either because it need a MygovID now. It all goes in circle! Every time an ID was rejected, the screen was stuck there. Have to delete & download the app. And etc. all again. I spent 10 days trying to find a fix with no success!
Forced to use myGovID to claim apprentice subsidies. Spent three days and hours on hold to finally be told I don't have an Australian passport so nothing they can do to get it to work. Now I just have to wait with the hope they fix it. How can they make such a rubbish app and have no solutions.
Absolute joke. I rang the MyGovId line and they said a 12 minute wait to talk to someone. I was put on hold for over 50 minutes. When someone finally answered my call they put me on hold again to get information then they hung up. I tried ringing back and it was going to be another Minimum 30 minute wait. This is an extremely poor service and when you work for yourself a complete waste of time which means waste of money.
