MyGov.com.au

I'm no IT guru, BUT I don't usually have problems with site setup, navigation etc but not with the MyGov App. I've spent hours trying to get it to work, including deleting & reinstalling it, uploading my documents but then couldn't link Medicare, contacting Medicare & MyGov helpline only to be told your not the only one to have these issues, then after reinstalling the app it didn't recognise my password. I went to my local Centrelink office for help & was told we hear this about MyGov all the time, don't use the app to set up your account. More frustration today & all I want to do is check my vaccine passport. I'd love to get it sorted but can't see it happening - what a misery

The simple act of getting a digital certificate for the covid vaccination through the mygov website is a nightmare. If any information entered about medicare records is mismatching, the whole lot needs to be entered again, leaving the user guessing better answers, with no feedback about where the mistake lays. Who knows which of their old phone numbers may be jamming up the process of identification? The help lines are overrun and busy, the amount of spoken and written text encountered in the process is overly abundant. Which jokers have come up with such a cumbersome, frustrating and time wasting system? There is not much choice but to go to our local medicare office, which, hopefully hasn't fallen victim to the digital craze, to sort this problem out, again investing more time, while increasing exposure to the circulating viral load of pathogens. Armed with the correct and current information from medicare my present hurdle may be surmountable, but I have my elderly mother sitting here, getting increasingly frustrated, since her new ipad with its own SIM card is not accepted by mygov since she initially registered with her old gadget. Get real Australia, make the digital life more simple and not ever more complicated.

Its impossible to use and constantly doesnt work and so complex no one can work out how to do it. Constantly have to re set up an account every 3 months

Cumbersome, frustrating and useless... too time consuming and not suited for the elderly.
Have not tried phone help yet... maybe a long wait...

Linking codes never work. Pathetic technology for a basic need. Two weeks. Countless hrs, still nothing to show for it!

I have been trying to speak to someone for weeks now and I keep receiving the same message, saying that no service officers are available to take my call. Not to mention that this message only comes up after you input your details and verify your identity! With no other line to call I have no option but to keep trying. Just pathetic - so many people rely on this service for their livelihood.

I waited on the ph for 1hr and 40mins to have some fool disconnect my "MYGOV" account then say that is what I ask for:(
WHAT I DID ASK FOR: was I need help getting into MYGOV to block my "MYHEALTH" records.
When he told me what he had done and I had to wait 20mins before I could login again, I lost it and asked to speak to his supervisor to which he said he did what I asked and hung up on me. OMG I'm so wild at the incompetence of MyGov staff.

Spent 2.5hrs on the phone, 98% waiting to try to get into my account, they have no idea how to fix it, absolute garbage

Every single time I try to sign in (which is every time I apply for a job, or have to jump through one of Centrelink's hoops) I am informed that the answers to my security questions are incorrect and locks my account for 2 hours. I chose these questions, I know the answers are correct! It is extremely frustrating, and I don't appreciate my time being wasted. A simple 2 minute task ends up taking 3 days to complete, but only then, if by some sheer miracle it decides to accept my answers. Not impressed!

I was trying to log in to My Gov. The Code Generator app was not successful and I could not get an SMS code as I recently got a new phone number. Called up, got through within a few minutes, started talking and then it went mute. A few seconds later, it cut out. Called again straight away to hear that there's a queue longer than 30 mins. Eventually got through after waiting a while. The lady I spoke to was lovely, but at one point forgot why I was calling, and went through the process of adding my new number to my account before sharing another customer service number for me to call. She couldn't really explain why, and when asked if what she had done will solve my problem (as I'd assumed it would), she hesitantly said yes my problem should be fixed. I was told to wait 2 hours before trying to log in as the new number takes time to updaye. It's been 6 hours and still unsuccessful. Such a disappointing and frustrating service; how it still exists is beyond me.

I really hate this my gov app. It never works. No matter what i try Even now the identity app is useless. Just circles when trying to input.
Not happy

Just spent 45 mins trying to improve my password. Finally see. EITHER a unique sign or NUMBER. Wiped the fields over and over, seems you cannot backspace and e. G fill the last letter.? Many more tried of differing combos. In the end did nothing. Probably spent millions to make their app worse. Haha

Mygov is a trash website designed to frustrate you so you simply give up and go away. There is no way to submit a complaint, as it wants you to sign in to complain, which is impossible to do. Passwords that work one week will not work when you try to use this crap the next time. So you go through the 'forgotten password' links and it says it's going to send you an sms code, which never comes. Then you try to send a code to your email, which also never comes. Call them and spend an hour on the phone to fix your passwords and guess what? The next time you try to log on it doesn't work. I'd be delighted to see a meteor slam into the building that houses the peanuts who designed and run this rubbish. That would make me very happy.

No wonder people commit suicideNo wonder people commit suicideNo wonder people commit suicideNo wonder people commit suicide

Incredibly slow, so slow that most times the page times out and won't reload. Not a good use of taxpayers' money.

Changes phones just needed a code waited on the phone for over a hours just to get some tax details.

My gov is totally $#*!ing $#*!ed.
It is useless and $#*!ing pathetic.
Nothing ever works for more than a $#*!ing day.
The 'support' they offer is actually what you'd expect if you were talking to a puddle of mud. Nothing happens you just waste your time bothering

Whoever the actual $#*! designed this piece of $#*!, go drink hydrochloric acid

Worst app ever. I give up trying to access it. Shove it. Would give it no stars. Wouldn't expect anything else from my government.