MyGov.com.au

This app is useless keeps locking you out, can't link my Ato to my gov, changes codes every couple of seconds, by the time you put the dam code in it expires, and then your used your chances, and then it locks you out, and to top that it tells you to clean your cache our, update your browser this is utter bull$#*! its a useless not friendly app I'm over it, then they want your bank details don't give them, also there's a scam that is actually a my gov so be careful, don't give your tax file number, or bank details, just make sure this site is legitimate, this app needs to be looked at useless piece of crap

I just want to make a complaint about a certain customer representative I spoke to on the phone today who was EXTREMELY rude. I was trying to get a link code for my MyGov so I could take out my superannuation. I spoke to a certain young woman by the name of "Bell". I had given her my bank account numbers, both my BSB numbers, my taxfile number, my address, my phone number, my date of birth and she said it wasn't enough. She asked for my driver's license so she could prove who I was. I had given her my driver's license number, she said THAT wasn't enough. She then asked me for my passport number. I had given her my passport number she said THAT wasn't enough and she still couldn't identify me. I WAS REALLY ANGRY! Eventually I gave up, it seems that no matter what proof I had of my identification she just didn't want to help me right from the very beginning of the phone call. IT IS AN ABSOLUTE DISGRACE THAT YOU HAVE PEOPLE LIKE THIS WORKING IN YOUR CUSTOMER SERVICE DEPARTMENT! NO WONDER YOU GET SO MANY COMPLAINTS!

I facilitate government tenders, and if this was the interface that we expected customers/citizens to navigate through to perform simple administrative tasks, I'd be seriously considering whether the contractor had met their deliverables laid out in the agreement when producing this garbage. It's hard to imagine someone was paid for this.

I am now on my 4th MyGov account, 4th new useless email account etc etc over the years trying to simply access my ATO and Medicare records. The phone lines take hours and tell you about how you can access this all through MyGov - clearly they've never tried! Worst application I've ever had to use. I wish it did us all a favour and just didn't turn on in the first place so it wouldn't waste my time. I feel sorry for anyone that is in a position that has to use it.

If anyone reads this from the MyGov team - Please amend this atrocity. This thing is supposed to be user friendly!? It's enough to make me pull my hair out. And then when I reach the customer service operator they tell me that documents will only be issued through MyGov app.

This application feels like it was designed simply for the purpose of producing unnecessary, insurmountable red tape to dissuade anyone from ever achieving anything through any of the linked Govt bodies.

SHAM(E)

What can I say. Let's make a system to make everything impossible. Say contact is only online yet the site is down. Can't go there due to illness. Can't call as their phones just hang up as no one is available. So like it or not. They have isolated me from any assistance. Kawana Waters Canterlink. Medical certificates are to protect people. Kawana have refused mine stating I am high risk as they already knew. Told I was "providing an invalid medical certificate" by the supervisor and customer service. Complained when I got home only to be called a liar by Leah and Ella in complaints. What a nicely stitched up set up. Personal medical information lost, physical for work assessment done over phone by movement specialist. Seems the centerlink staff and leaders know better than my doctors who performed my surgeries. Emails sent to Ted O'brien (his receptionist told me not to act like a victim when she asked what the issue was.) very nice thanks Ted.
Scott Morrision
Tony Albanese
Hank Jongen
The Premiers Queensland.
Local members
I understand these times are very trying times although I do not want this issue to dissapear as has happened to my personal documents and information which has dissapeared at strategic times since my initial operation.
A response is still requested.

I run a small business which unfortunately needs to use an Auskey ( another piece of c--p from the ATO), was happy when they announced MyGovID - the expectation was that it would be an improvement, but they outdid themselves by creating an even larger steaming pile of C--p, they even developed a logo that looks like it.
I set up the ID alongwith a new RAM on 26 Feb as Auskey will be discontinued on 28 March, it doesnt work, have spent hours with their "help"desk to no avail. Still conflicts re: access, spent another 2 hours today as Auskey switches off in 48 hours.
I now have to purge 4 laptops and 3 mobile devices of anything to f=do with MyGov, and redo the whole process from scratch.

Its funny in a country where every bank has an app with the same function that works seamlessly- has a system of government access designed so that you cant function without spending a considerable amount of labour and resources managing non-productive administrative nonsense because some govt department in its pointy headed wisdom decided on an antediluvian process with shiny graphics should be the new norm.

Those talking heads representing the Media need to go through the process from start to finish to properly report on the enormous amount of taxpayer funds (circa $100 million) wasted on this solution. They talk to people and report third hand which bears no resemblance to the disgraceful system that has been implemented.
Those in Canberra who are representing the people of Australia need to personally use the system before they publicly spread propaganda on how they are helping those in need..