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MyGermany Reviews Summary
MyGermany has a rating of 3.5 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition and several times. MyGermany ranks 9th among Mail Forwarding sites.
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Professional service and easy to use and very helpfull. I do recommend the services from MyGermany based on my own experience. I found the service a little expensive.
Very good service, very helpful!
I is very easy to manage my account in MyGermany and they have been very willing to help with any issue.
Recommended
I used Concierge and VAT refund for Switzerland and I am deeply impressed how easy it is. Seamless communication and fast delivery. I can recommend myGermany, although it is not the cheapest, they are reliable and have great service.
I used their concierge service and an amazing service indeed.
They are very much customer focused and they take care of your pick up and shipping so well that you feel it's as though you have ordered In your country and they parcel is at your doorstep
They are indeed very highly professional and safe way of shopping and shipping
I highly recommend to use their services
Regards
Ravin
India
I've been using myGermany service for almost a year now. It's been a great experience. The packaging is always solid and sturdy. The service itself is reliable and fast. Also I've been communicating with the support a couple of times and I always had a feeling of being appreciated and welcomed. Never had any issues. Highly recommended.
We couldn't imagine the difficulty of large appliance forwarding from oversea. MyGermany can do it excellently!
Shipped with them many times over the last year. Good company. Their prices are low and customer service has been responsive.
Great company to deal with.
Marta from Customer service very helpful with queries.
Reasonable shipping charges to the uk
Team at MyGermany helped with shipping bulky items to Australia. Would highly recommend them to others
Higly recommend, tried them multiple times and all went tell.
Organized and profesional team, wont be my last time.
Very good. Everything went more or less as expected in getting package to Ireland. Would have liked to be able to specify a delivery address at time of selecting dispatch but you need to have your address picked beforehand as I understand it. Otherwise I was very satisfied with the experience and would use them again. They also handle larger LCDs which some of their competitors don't and their website is well laid out and translated if you don't speak German.
Was wary of using any package forwarding service in the first place but their customer service changed my mind. They were very responsive and saved me a lot of money, especially since the store I bought from had extremely high shipping rates. My shipment arrived in 7 business days (early)I'm beyond impressed with their service and how smooth the process was. Honestly I'm just really surprised. Will definitely use their service again!
I have had Mygermany consolidate and forward over 200 items for me over the past two years. The service has been outstanding. The very rare times that there have been issues with my orders, such as a merchant sending the wrong product to their warehouse, they have been extremely helpful in resolving the issue. I highly recommend them.
I purchased a beautiful chefs knife in Germany from a shop that couldn't ship to Australia where I live
My American forwarding Company that I used regularly had a warehouse in Austria for all European countries
Going through check out there the prices were ridiculous, so after extensive research, I decided upon myGermany where the prices, services and reviews were the best
I joined up, got my knife shipped there instead of the one in Austria
Went through check out and was shocked at the increase in price to what I forecasted by their calculator! Wow not again I thought!
I just paid the high price and being very annoyed and disgruntled I wrote a letter of complaint to myGermany
A very prompt email was returned from Chris the CEO
It was hands down "the best", a most genuine, honest and sincere apology I have "ever" received or read anywhere in the world!
All it was, was a clerical error in their system and the low acceptable price I had forecasted was indeed correct
And that they open parcels when receiving them to condense them down so you pay less!
Seriously who does that!
MyGermany does
Chris immediately halted the shipping process and amended the correct low price
I have used many domestic and international shipping companies globally including forwarding companies and myGermany are hands down the worlds best I have encountered and the benchmark for all others to follow!
They started as a small family company and due to their leadership under their CEO Chris are way ahead of all their competitors...
Thanks myGermany!
Kindest regards Gareth
Make mistakes and make the customer pay them. I had to pay 160 euros for sending the parcel which came back to them due to the wrong sending. Before sending we discussed right variant but they forgot about it.
Best Company to deal with, professional, and efficient,
Fast deliveries, Smooth processing and efficient management
Thanks.
It was my first experience with MyGermnay when I wanted to buy and ship various items from Europe to Israel.
Throughout the process the team at myGermany were simply going out of their way to accommodate my needs and to turn any stone to find me the items I desire at the best price.
Both Chris and Johanne were my counterparts. They did not cut any corner to making sure I am satisfied and that I get what it is I wan.
Further, they were so kind in allowing me the necessary time to add products to my shipment, and even offering me free storage for the interim time frame.
They also worked hard at identifying the best shipping method and accommodated my specific needs throughout the process. They kept their involvement making sure the shipment is secured and following it top to the moment I received in at my curb.
Obviously it does come with a price, sometimes I thought over-priced, but it all just details in an overall exceptional experience.
Their superb service, attention to details, on-going support and service standards are rare and a delight. They earned in me a loyal customer.
I started using MyGermany.com after sending them e-mails on what they allow and what not, price related e-mails etc.
I've got satisfying answers and so i signed with them, i've sent my packages to them, consolidated and got 20 EUR Shipping with DHL Express for a Vape, Vaporizer and some Wraps, which was the minimum.
I paid shipping late Wednesday, the day next it was shipped and got my things by Friday.
I was not able to use an Economy line as i had items with lithium batteries in, if you're planning to order one containing lithium batteries, keep in mind that!
Their support is overall fast and i can truly recommend them, i'm sending many items to them =)
Good shipping service. If you are patient and understand how work such a company, you can safely use the services myGermany.com
I would like to give 5 stars for MyGermany services, because they have a very good service, but one thing made me sad for a few days. I used the calculator on the MyGermany website, and it show a lot of options. I choose one of them for 58. When I try to ship my consolidated package from the outbox, there was only one option for 180. I have tried to contact by e-mail, but no answer for a few days. The next step was the online form. Finally I have got an answer from Eva who make me happy again with a lot of shipping method. Thank you Eva:-)
Now I can trust again in MyGermany and recommend for everyone.
From the business
International Mail & Package Forwarding Service from Germany. We provide you a German Shipping Address and outstanding Mail & Package Forwarding Service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vadim,
I am very sorry for that, especially as you have sent lots of successful parcels with us!
This time, you have selected EXPRESS method for Russia. As written / stated everywhere: Express can be sent to legal entities only: https://mygermany.com/ufaqs/can-mygermany-ship-russia/
Your entered address was unfortunately no legal entity.
As suggested via our eMail conversations, I am happy to support you with Express if needed. We also still offer a discount for you next shipment as you still have items with us. Please communicate with us!
Best regards, Chris CEO myGermany
Dear Chris,
Before sending this parcel your manager Eva wrote to me about this problem and we decided to send it as usual. Why have they sent it by EXPRESS method? I already payed 70 euro. Why do i have to pay +135 Euro for this sending now? Also we can't solve this from February.