My Face SocksReviews 145

BUYER BEWARE! I wish I could leave zero stars. Ordering from this company has been the worse online shopping experience I have ever had. NO communication - total lies if you do get someone to write an email, which is probably not gonna happen aside from a generic automated response(Ive only gotten one despite MULTIPLE EMAILS) - I have pretty much had to write off my order and accept the fact this company has STOLEN my money, refuses to provide goods paid for, contact or communicate in ANY meaningful manner. I have never left a review like this before but its frustrating to be out of the 200 bucks I spent - Im a reasonable guy and was initially willing to work with them and be understanding - things are crazy for everyone these days, hell, I actually even tipped these guys at check out - I feel like a complete moron for letting them rip me off the way they have. They are FRAUDLULENT AND CRIMINAL - Kelly Pedigo, Roanoke VA

I'd give zero stars if I could. I ordered my wife a blanket on April 22nd for our anniversary (May 28th). On April 29th, I received a shipping notice that it was in California on its way. As of today (June 21st), there has been no updates to the shipping status. I have been fighting to get a refund for 3 weeks and they refuse to do so; they just keep telling me they are waiting for a reply from the shipping company and they will contact me within a few days when they hear back from them. Fortunately, I paid through PayPal and have opened a case with them. Since their 30 days is almost up and they haven't responded to PayPal yet, I should be getting my refund through them.

This company says they are in USA. THEY ARE NOT! It has been a month and a half with no product! I have involved PayPal so the company has contacted me with no resolution. They say please be patient the order has shipped. Yeah it shipped May 10,2020, and is still in the same place. China! This company is a scam. I will be filling a federal complaint for false advertising as well. DON'T USE THIS COMPANY!

Product hasn't been delivered. Emails not resonded to. ITS A SCAM DO NOT BUY would give 0 stars if I could. No number to call

Don't do it. You will regret it. I ordered a pair for a friends birthday. It is now June 8,2020. Nothing. I emailed them several times. They respond that they are stuck in customs. What a waste of money.

This is from an email they sent me.

Thanks for your inquiry.

Thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams.

Sincerely,

Mila

Thanks for your inquiry.

We would like to apologize for any inconvenience this might have caused you.

Your feelings can totally be understood as we are all under same situation, both life and work are threatened by the Novel Coronavirus. Information from our shipping company has been updated daily just to make sure that all of our orders are safe. We know it is hard to believe that your order is in transit if there is no tracking information provided, which concerns us a lot as well. According to news from each countries' postal service and customs, almost all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs.

We request your patience in waiting for your order and your understanding that we are trying our best to push it. A refund is unable to be issued while shipment as there is force majeure involved.

We truly appreciate your understanding. We extend our best wishes for your health.

Best regards

Mila

Thanks for your inquiry.

We would like to apologize for any inconvenience this might have caused you.

I got reply from carrier that due to the air freight capacity reduced, delivery of part of our orders will be delayed, but they confirm with us that your order is in transit to your shipping address. Thanks for your waiting. Hope your understanding.

We truly appreciate your understanding. We extend our best wishes for your health.

Best regards

Mila

I made 6 different orders for a total of 22 pair of socks on May 2,2020. As of today 6/03/2020 only 2 of those orders have been shipped. When I look at status or shipping tracking they said they are waiting to dispatched. Besides that when I ordered from this website I thought they were made in USA, but found out later that they are coming from China. NEVER AGAIN WILL ORDER FROM THEM.
On 5/31/2020 I went to other site FaceSocks.com and made 2 more orders with 4 socks and they are going to be deliver on Saturday 6/06/2020. Only one week and made in USA. Please support our country. Don't make same mistake that I did.

DO NOT buy into this. The company made the photo translation in ways that I could not even tell who the faces were. I signed up for VIP on every pair of the 10 sets I bought so they would come in time for Mothers Day, and they did not. One package arrived 6 days late and the other has still not arrived (28 days later). My first delivery was also missing a pair of socks. Every attempt for a refund or replacement goes unanswered. I am finally going to have to contact my credit card company to see if they can help rectify this situation. Obviously, I do not recommend the socks OR the company.

Ordered socks on April 11th for a bday on April 28th. Never received. Emailed them and they said because of Covid 19 orders will be delayed a little. Re emailed then in early may saying I no longer had a need for this product as a present and would like a refund... was told that my package was in shipping and it was not possible for a refund... it is now may 28th... no socks no refund. Their website say item was shipped and still in Fremont California... however. The usps tracking number they gave me is not valid... this is the worst experience i have ever had ordering online. During Covid i had many items shipped from China that arrived with a decent but manageable delay... these socks are from California...
Absolutely inexcusable... so bad that i actually would categorize them as scammers
Horrendous!