MyDeal AUReviews 313

No care factor very inferior products. Bought so called 1800 thread count sheets but were very very thin quality and pilled badly after 24 hours. Took photos as requested and did everything they asked for in order for a refund then was flatly refused any form of refund or replacement. It was a terribly upsetting experience. Go and have a physical shopping experience at the shops its so much more fun and trustworthy returns if anything goes wrong

I purchased a small item more than 2 months ago. I actually received an email asking me to review a product that I didn't even try because I didn't receive it yet and still haven't. I have sent various emails to try and find out what has happened and funny enough it seems to have been lost so were sending another one out. After waiting for some time and putting in another email enquiry I decided to call them but was on hold for ever and then the phone eventually hung up. I rang up again and currently still on hold!
While on hold, I decide to google the review and I wish I had checked out these before I made my purchase. I am lucky that I didn't lose as much money as others have!

I purchased the 5-in-1 Giantz Garden Powertool set from MyDeal a few years ago. Of course the warranty has expired. But an internal part in the motor failed and no replacement part is available (apparently) rendering almost a shed full of tools completely useless. Imagine if your car or motorbike or even your pushbike was rendered absolutely useless because one small ($15) part failed. I am sure Consumer Affairs will act on my behalf. But I'll give MyDeal a miss in future.

Their Customer Service especially on emails continues to frustrate you by replying generic responses. They hide behind emails and their on the phone customer service repeats the same you receive in email. They are only after your money. They are unprofessional and they keep referring you to their 'sellers', where in fact you pay for products you purchase through myDeal; no seller or courier information available to end customer. I am yet to retrieve $100 from them which I paid for an order I have not received.

Tried to make a $200 purchase on line and use the $10 voucher that MyDeal sent me. Of Course the voucher wouldn't work. I don't support dodgy companies (work too hard for my money!) so I called them immediately. Their 'customer service' lines were apparently busy so I was hung up on twice before speaking to a woman who then accidently disconnected me. I called back another five times and was hung up on five time by service before getting same female on phone who had no idea what she was doing. Even though it was 2pm they were not able to stop the $200 form leaving my account. The female agreed that someone would call me back that day. This did not happen. The $200 was taken from my account. The next day I received an email saying that if I wanted to cancel the order it would take up to 5 days for my $200 to be refunded. What a racket! So they will have my $200 for at least a week. I tried for hours this morning to get through on their phone line but on hold each time for twenty minutes and then message that they are hanging up. Disgraceful lack of customer service. All they are interested in is taking your money as quickly as possible. I can't imagine what it would be like if you actually bought something from them and had a problem with the product. They are not interested in assisting their customers at all. Only interested in taking people's money as quickly as possible. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. THEY ARE EXTREMELY DODGY!

I bought a scandinavian retro chair for $431. You have to assemble the legs yourself by screwing in a sturdy looking 2 screws into each corner of the chair. What you don't see is under the fabric the frame that the legs are attached to is thin plywood that is stapled together. One leg collapsed when my 14 year old daughter was sitting in it hurting herself in the process. After having a look underneath the fabric at the broken frame, there was only one staple holding one side of the frame together. Stephanie from My Deal says the supplier doesn't believe my daughter was sitting in it and says she must've been rocking in the chair (which you can't do because the legs angle outwards) or pushing it back with force, which she was absolutely not doing, and that therefore I don't get a refund. What recourse do you have when a supplier flips you off like that and blames you when it's clearly because the construction is poor quality
I also at the same time bought a "high density" rug which I vacuum up about 10% of the rug every week because the tufts continuously come out of the base and the rug is now "balding"
The 3rd purchase around the same time was a dog bed where the canvas was a large size and the bent frames were for a medium size. I was sent a replacement but the frames bend easily so the bed doesn't sit level and my dogs are not interested in sitting on it