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The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
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Wouldn't have minded so much if I had paid only the advertised cost. However, I called in like the screen said when installing. The representative took control of my screen and tried to sell many many upgrades. I told him no to all of them. However today I was billed an additional 21.35 for a service I did not order. I contacted support for a refund and she said she could not since the system already charged me.
Downloaded paid. Banner pops up call one 800 get activated. Called all I got was lipservice and tried to sell me more products. Software scrubs all passwords every time it runs have to reset all to party if indications. Tried to turn off not user-friendly. And do not ever trust a company that has tech-support with the first name Prince!
The software is worse than nothing since it even causes problems for your computer. Then they begin extracting money from your credit card and make it difficult or impossible to stop them. Apparently the only defense is to direct your credit card company to stop accepting charges from them. You may even need to change your credit card number.
I cancelled in 2020. They charged me for 2021. Refused to refund. I was- am not using their service.
I bought their optimizer, ran the deep scan and the software program deleted all of my passwords! I called and spoke to a tech who wanted to sell me another software program to prevent the optimizer from deleted passwords and other important info! WTH - I filed a complaint with PayPal to get my money back. BEWAre
I availed there services and they were completely mind blowing. First of all it cleaned my PC of all the junk making it faster and it also helped me protect it from viruses
Of all the antivirus products used for decades, the Iolo System Mechanic was by far the EASIEST and QUICKEST to install on a windows 10 laptop i5 processor. Very straightforward and quick installer screens, simple and efficient.
Amazing program that is easy to use. I like MyCleanPC the best. I have been buying this for my computer for 2 years. It is the best thing out there for the price
I love how this protects 3 devices. I was able to install it on my laptop, my husband's & my smartphone. I feel well protected on all of them!
Bought this software and it did a marginal job at best. Of course they then tried to upsell me. Well, my PC is old, so I opted to buy a new PC. I called them back and told them I wanted to cancel. It took a little while but when I finally got hold of a rep, she said I could not cancel, that was their policy and promptly hung up on me. Their webpage states that you can cancel anytime. So I took a screen shot and ended up calling my credit card company to reject any further charges.
I want to thank MYCLEAN PC... after I looked at it and then decided NOT to PURCHASE, they left me a little gift on my computer. The problem is it's the gift that keeps on giving and giving and giving.
I now have a MY CLEAN PC VIRUS POP UP AD THAT WILL NOT STOP.
Note to management: This is not the way to build customer confidence.
AVOID MY CLEAN PC!
Be very careful when you sign up for a My Clean PC software only account for $19.99 a year. Even if you do not desire the service, their website purposely steers customers into a tech support program that has a monthly charge. Thereafter, they will refuse to refund any of these fees unless they occurred in less than thirty days, so watch your bills closely.
Even if you finally straighten it out that you only want the yearly software, each renewal the company intentionally places you right back in the same tech program with a monthly charge that you specifically opted out of before because you did not want it.
Then once again, if you don't catch unexpected charges on your credit card bill, you are stuck paying for services you never used or wanted because of their company-friendly less than 30 days refund limitation. It's quite a racket, so don't get caught up in their deceptive contrivances.
This is only one of many problems. Be aware!
It's an excellent tool for pc cleaning. It detects all garbage and really speeds up the computer. Be ready that the deep clean will take a long time but that really worth it.
I have been very happy with the service that My Clean PC provided. They have always been professional and courteous not to mention that they fix the problems I present them with. Glad they are there for our assistance. Thank you.
Nothing else to say. Stay away from this product. Further more, when I went and uninstalled it I lost all my files.
Fast and reliable service technitian very skillful fix virus and popoff problem took 35 seconds
Thanks
I AM VERY HAPPY THANK YOU GUYS SO VERY YOU DID A GREAT JOB I AM HAPPY TO BE A PROUD CUSTOMER OF MYCLEANPC
Over the years that I have used this company I have always been pleased with their speed and reliability.
I had numerous issues that posed no problems for the tech staff. All did a excellent job restoring my computer.
Answer: Nope! You download one program from us and you get one program from us.
Answer: You can try the software to start. If you need additional help after installing the software, you can call (877) 770-0215.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: Please simply call (866) 996-1025 and they will take care of you.
Answer: Yes, you can! Just call to help line and they will discount it
Answer: The scan is free. If you decide to upgrade for cleaning, it's $19.95.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1 million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.
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Lynne,
We apologize if you were unhappy with the experience you had with one of our technicians. We strive to provide excellent customer service. Please feel free to email [email protected] or call us at (801) 895-7916 and we will work hard to resolve any issues.
Customer Support