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MyCleanPCReviews 492

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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South Carolina
4 reviews
2 helpful votes
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Peace of Mind
November 16, 2017

I have been using USTech PC Optimizer and Early Detection programs for about 4 years. I never have to worry about security issues, it is running in the background all the time. Plus, when I have speed issues or other problems, I just call and they fix it right away. Great Service!

Date of experience: November 15, 2017
California
1 review
1 helpful vote
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There when you need them
November 7, 2017

There are a lot of companies that offer this kind of service, but for me knowing I could get a human on the phone anytime was the most important. Happy to report they are there always and my computer is finally running fast again. Good stuff!

Date of experience: November 6, 2017
California
1 review
1 helpful vote
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I have been using MyCleanPC for about a year and used the tech support as well. Worked as advertised and made my computer work as it needs to. Support was simple to use and they speak perfect English.

Date of experience: October 26, 2017
Italy
1 review
1 helpful vote
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The big ripp off
May 22, 2017

My Clean PC seem to be Professional scam artist I bet the department heads sit in company meetings laughing about how they rip people off and how they use Laws to do it. Did you know you can not stop payment on a Debit card you can not cancel the card and do it this is crazy the consumer is not being protected. All of this would not happen if they sold a good product So people if you do not want to be ripped off do not purchase this product you will regret it.

Date of experience: May 22, 2017
Ohio
1 review
7 helpful votes
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Nothing but a RIPOFF!
January 3, 2016

They double charged for multiple months and refused to refund. The mycleanpc program doesn't even work as far as what it advertises. I believe they knowingly are scamming people.

Date of experience: January 3, 2016
Washington
1 review
3 helpful votes
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It was all fun and games, until the second hit on the credit card in the same month for the same downloaded program appeared on the bank statement. That's right, sports fans, I paid 19.95 for the Activation Key number in order to clean out the errors listed from the scan, then got charged again at the end of the month, not the end of a year, to be told by someone in Bangladesh that I REALLY DID sign up for a monthly tech support service to go along with my program, and by company guidelines, she cannot refund my extra charge. Oh yeah? Watch this, babe. Hung up, went to bank, put a STOP, CHARGEBACK on USTechSupport and submitted a fraud alert. Oh sure, it worked just as well as any other cleaner for the same price, no big whoop. But I do remember saying to myself, "Wait, wasn't PC Cleaner (sounds similar, huh?) the best rated computer cleaner back in the day? They knew that too, obviously. RUN, don't walk away from any product advertised from this USTechSupport.

Date of experience: July 2, 2015
Ohio
1 review
2 helpful votes
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This company is b. S. should be called india support

Date of experience: March 17, 2015
Illinois
2 reviews
5 helpful votes
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Write your review to help others learn about this online business BAD PASS ON THIS ONE!
IT SAID I HAD 650 ISSUES MY COMPUTER WAS JUST SET TO OUT OF BOX CONDITION!
IF YOU DOWN LOAD IT ITS HARD TO GET RID OF! BUYER BEWARE!

Date of experience: November 23, 2014
Michigan
1 review
12 helpful votes
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I wish there was a negative star button for this sham company. Thank goodness all they got from me was $19.99. When I refused the upgrade for 99 bucks along with the 19.99 monthly charge, I never received the email with the link to activate any software! They stated that they had just updated their programming and were having difficulty with it... funny, eh? They want to "fix" other's computers and can't get their own system to work. I asked for a refund and got "disconnected". I never got the email and never received my refund. DEFINITE RIP-OFF!

Date of experience: September 19, 2014
New Jersey
1 review
15 helpful votes
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I wish I could give this a NO STAR!
THIS IS A SCAM!
I can't believe they can get away with this.
There Fake Scanner will detect thousands of problems
When you have a perfect running system.
They try to sell you over a 100$ of nothing when you call.

Date of experience: August 21, 2014
New Jersey
1 review
10 helpful votes
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DO NOT
June 6, 2014

DO NOT - I REPEAT DO NOT purchase this service. If you have make sure you get them to remove your credit card. They automatically charge it month after month or year after year, whichever you signed up. They refuse to remove the charge from my credit card even when I asked to speak with a supervisor and it is impossible to get a representative in the US on the phone. AGAIN DO NOT USE THIS SERVICE UNLESS YOU WANT TO PAY AND PAY AND PAY

Date of experience: June 6, 2014
New Jersey
1 review
8 helpful votes
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This software is completely bogus. Just for fun, I installed it on a new computer with a fresh install of Windows 7 (OEM disc provided by Acer).
Lo and behold... the software found 1124 "ERRORS" and that I need to buy the software immediately.
Being that I erased the hard drive and installed Windows 7 from disc, and then immediately installed "mycleanpc", not having installed any other program, and not even having connected the computer to the internet, somehow this computer has over 1000 errors in its' OUT OF THE BOX state.
This is obviously bogus.
SCARE WARE.
After satisfying my curiosity, I erased the hard drive again and re-installed Windows 7, which is the only way of getting rid of the mycleanpc software.

Date of experience: May 30, 2014
California
1 review
3 helpful votes
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I purchased it for $19.99 and I have to admit it made my computer faster. The downsides are you must call them to download the program and they give a REALLY hard upsell to which I had to say "no" several times. They finally downloaded the program and it took well over an hour to fix my errors during which time I could not use my computer.

Date of experience: May 24, 2014
Canada
1 review
13 helpful votes
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I was just about to sign up for MyCleanPC, but decided to read the reviews first. Boy, am I glad I did! I m sorry to hear about all the terrible experiences people had, but I am thankful to those who expressed their disappointment. Going public is the best way to fight against companies that don't deliver. MyClean PC needs to learn a lesson!. With lousy product, bad customer service and dishonest marketing -- this company's days are numbered! I will do my best to share all your experiences with friends.

Date of experience: February 26, 2014
Tennessee
1 review
11 helpful votes
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I tried this after not reading reviews. I had 1228 errors and I had to call them to have to fix them. They charged my 29.95 to fix it. I told them OK and they cleaned the errors. I restarted my computer to make sure they fixed them and I should have seen zeroes. I got more than zero. What jerkin' off idiots. I called them and threatened to sue them since I"m a lawyer. This terrorist girl named "Asia" picked the $#*!en phone. This $#*! tried to call me down and threatened to call 9 1 $#*!en and she wanted me to give some adios on the mother$#*!en phone. Then I called her a $#*! and a $#*! and I hung up and took my computer to a shop. My computer is now fixed and they even cleaned the errors. Praise the lord for them.

Date of experience: December 28, 2013
Ohio
7 reviews
22 helpful votes
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The thing is this site is adware and malware. Do not get anything a commercial says for you to get anything the people do is actor portrayals. Take it from me, Do Not Get MyCleanPc it will Destroy Your Computer!

Date of experience: December 10, 2013
Canada
5088 reviews
4777 helpful votes
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Stay away and don't install this software.

Go to google.com and type either of these
+Doublemyspeed.com +scam
+maxmyspeed.com +scam
In the search box:

(leave the plus symbols, they make sure those keywords are included in the search)

In this case over 10,000 results, and lots of bad reviews!

"DoubleMySpeed.com Scam"
http://www.youtube.com/watch?v=wGT6zKDu9S4
---------

DoubleMySpeed.com Review - YouTube scam
http://www.youtube.com/watch?v=rR4BOVvC6Ng
---------

UPDATED: Beware of MyCleanPC.com and DoubleMySpeed.com
http://designertoday.com/News/6618/UPDATED.Beware.of.MyCleanPC.com.and.DoubleMySpeed.com.Same.Scam.Same.Company.aspx
---------

Is doublemyspeed.com a safe download? - Microsoft Community
"Beware of MyCleanPC.com and DoubleMySpeed.com"
http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/is-doublemyspeedcom-a-safe-download/2d84dfdd-43ef-43de-9de5-991ae8c56b65

Date of experience: November 23, 2013
Oregon
1 review
3 helpful votes
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QUACKERY!
November 23, 2013

QUACKERY! I knew there was something fishy about this company when I had to call a different number to get an "activation code". Not only that, an old lady reading a script tried to get me to buy some BS tech service for $199 then just dropped it to $99 after I didn't "sound" interested. I was NEVER interested, I just wanted to see if $19.99 would actually make my computer faster. LoL From the fake scan screens they put on your computer to make you think you have a lot wrong to the lady's fake reactions when I told her how many errors showed up on my screen. Geez, I can't even believe I let her talk that long. I didn't really feel like being rude to an old lady so I let her finish her shotty pitch and immediately uninstalled the 2 programs and called to cancel the service. My advice to you, is not sign up if you get to read this first and if you've already signed up, don't ask for the $19.99 back or he'll make your life miserable. Then, of course, save the cancellation email they send you.

Date of experience: November 23, 2013
Singapore
9 reviews
24 helpful votes
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Scam DO NOT USE!
December 9, 2013

This is simply a scam! Make up problems and charge you to do nothing! Take your computer to legitimate computer repair place!

Date of experience: October 29, 2013
Switzerland
4 reviews
4 helpful votes
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The best site to have for all information on online speed

Date of experience: October 27, 2013

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States