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MyCleanPCReviews 492

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Already had edc and optimizer but all of a sudden the icon disappeared along with the programs. Thanks

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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I love that I can call and get it fixed with trust worthy people and I don't have to worry. Thank you

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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You guys help keep my computer running at optimal speed very grateful Thank you so much! Good job.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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I have been with the group for a while now and have nothing but good to say about the processs. Thanks

Date of experience: January 3, 2018
Texas
2 reviews
0 helpful votes
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My tech was very patient with my concerns. He listened and helped me resolve the issue. Appreciate the help.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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Had system error and hopefully all is well now. Technician worked while I slept.:-). Very easy, thanks

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
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I just made the phone call, explained the problem and it was fixed within hours. Great Job. Thanks.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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Contact person listened, gave use of computer, you solved,, now let's see if it last. Waiting to find out.

Date of experience: January 3, 2018
Arizona
1 review
1 helpful vote
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I have gotten out of a few sticky situations with the help of the wonderful people at USTS. God Bless them.

Date of experience: December 28, 2017
New York
1 review
0 helpful votes
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You guys have always been there for me and I do appreciate it. I do thank you. What more can I say.

Date of experience: December 27, 2017
New York
1 review
1 helpful vote
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Arrrghhh!
December 26, 2017

My computer was taken over by outsiders (the Microsoft update people) and would not allow me to work!

A quick call to My Clean PC and my mind was put to rest, I was told everything would be alright and they would take care of everything for me - AND THEY DID! Can't say enough about their professional service and quick clean up. I'm back to work and meaningfully employed again. Thanks to my "IT Guys"!

Date of experience: December 24, 2017
Kansas
1 review
2 helpful votes
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It is a great service
December 18, 2017

I used this service several years ago and then i decided to cancell it and I went with another service and was with them for a year and then I decided to go back to My Clean PC and USTECH SUPPORT as this is a much better service.

Date of experience: December 16, 2017
New York
1 review
1 helpful vote
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Worth it
December 13, 2017

I know is there's no way I could figure any issues with my computer by myself. Been with them for a few years and it is well worth the service!

Date of experience: December 12, 2017
California
1 review
1 helpful vote
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I use this service often, they always service my computer needs quickly, and efficiently, solve all my issues, and my computer runs like new. I would recommend this service to anyone, it's a great service and very affordable to all!

Date of experience: December 11, 2017
Florida
1 review
1 helpful vote
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Great to deal with
December 3, 2017

Never have I had a problem not resolved. Great value for the price. I have been a subscriber for several years. Keep up the great work.

Date of experience: December 2, 2017
New York
1 review
1 helpful vote
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US TECH SUPPORT
December 3, 2017

I recommend that in addition to My Clean PC ( which is a very good product) that you should also purchase the live technical support from US Tech. The technical group clears up in real time any problem which may arise on your PC. I have used both products for many years and highly recommend the purchase.

Date of experience: December 1, 2017
Arizona
1 review
1 helpful vote
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I've been with USTech for some time noq\w let's say years. They are the best for fixing problems that pop up with your computer. They are prompt in getting to the problem, they are very courtious when talking with you, they do what they say they will do. One might balk at the price of their service but in the long run it is well worth moniese spent. I don't worry about my computer now it's in safe hands with USTech!

Date of experience: November 28, 2017
Illinois
1 review
1 helpful vote
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I have been a customer for 3 + years and each time that I call for service, the technicians listen to my concerns and clean up my computer in very quick fashion. I highly recommend this service.

Date of experience: November 28, 2017
Michigan
1 review
1 helpful vote
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Excellent service.
November 28, 2017

I was a prior subscriber. I have recently found myself needing reliable expert assistance and have returned. I highly recommend this service. The technicians are reliable, knowledgeable, listen to your concerns and issues and very professional. I think they are wonderful.

Date of experience: November 27, 2017
New York
1 review
1 helpful vote
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Customer over 8 years, and they have helped me out when I have had an issue, and routinely are used to keep my computer clean. Prompt and effective

Date of experience: November 23, 2017

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States