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The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
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Of all the years I've been with your service this was the most complex fix and accomplished very efficiently
Don't know where to start. Everytime it falters I just call you guys. Great job Techs keep up the good work.
The tech was friendly and assured me he had everything within his control to solve my issues. Thanks wendell
I think everything is ok. I am taking the survey before I have a chance to check. I am sure it is though
There was a tech problem as I thought. More like my lack of tech, and I learned something today, tech wise.
Always great help the CAlifornia guys especially. Do not like the guys from the Phillipines they are rude
Very slow computer that wouldn't load diagnostic software. Tech took the necessary time to find the issue
Computer needed good cleaning and first tec helped me a lot second tec cleaned computer so i am satified
The one problem I wanted fixed was not fixed, I still can't get my e-mail either with firefox or chrome
Removed viruse's and any other unnecessary thing to improve Computer run speed very happy with survus
My PC was slower than a snail on a cold day, after proper escalations, the correct techs fixed the issue
US Tech Support does a good job of removing viruses, Trojans, Spyware, and Malware on computers. Thanks
The firefox browser still won't bring up/load pogo games, its the firefox browser that I need fixed.
3rd time trying to respond to this survey. Me thinks the problem has not been resolved. We shall see.
Major E-mail problems, and I went ahead and change the password to something I can remember better. Thanks
Computer would shut down and restart while on f/b or checking email, slow start up. Scan was done. Thanks
You took care of this computer and - more importantly - solved my wife's e-mail issues. Thanks again
I couldn't get the program to down load he helped me get it done very fast and very professional. Thanks
Install wndowa 10. Not sure it was completed. Windows message something went wrong try again. Thanks
Already had edc and optimizer but all of a sudden the icon disappeared along with the programs. Thanks
Answer: Nope! You download one program from us and you get one program from us.
Answer: You can try the software to start. If you need additional help after installing the software, you can call (877) 770-0215.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: Please simply call (866) 996-1025 and they will take care of you.
Answer: Yes, you can! Just call to help line and they will discount it
Answer: The scan is free. If you decide to upgrade for cleaning, it's $19.95.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1 million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.

