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The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
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I am not tech savvy, Andrew was amazing at fixing all the problems I was having of installing System Mech Pro and uninstalling the old software protection program
They did a great job lot of knowledge. I asked a lot of questions and for being computer slow, he spoke to me so I could understand.
Bought a new computer and needed to load the app. They got it done very quickly. Very happy customer!
MyCleanPC does an excellent job of eliminating file problems and cleaning files. It adds an extra level of protection for file maintenance and reduces the potential for problem issues. I highly recommend MyCleanPC for the peace of mind of knowing the software highlights file problems and cleans them up.
MY CLEAN PC has great products at very fair prices and excellent tech support. Will never use another computer software company. Jeremy K. Awesome tech support!
I was having problems with my Ultimate Defense on my new computer. It was resolved very professionally. Thank you.
I have been using MyCleanPC for a few years and they have always been able to resolve any issues that have popped up. I am happy with the level of service and the professional way they deal with my issues.
I was reminded that I had protection. It was not to hard to be refreshed by CC to resign me back in to the system.
Thanks for your excellent service. I'll recommend.
I was so afraid I'd have to replace my computer Monitor. Completely black screen for several cays. Sometimes I could turn it on, sometimes not, but all black on or off! But he knew exactly what to do, and was so very patient with this old lady. Even set up a shortcut to my pictures for me. I'd been told to be careful if I had it worked on, because pictures could disappear. I'll definitely recommend US Tech.
Prompt service, kind & patient with my mistakes, I will let others know about you! Thank You very, very much.
Wonderful service. Friendly and very helpful. The techs take the time needed to fix problems and do not rush. I HIGHLY recommend.
I recently had my computer worked on by a Technician, Jeremy. He was great! This company has friendly, courteous and professional Techs to help out, with any of my computer needs!
I've used this company for years and never been disappointed. What more can you say? Will use for a lot more years.
Replaced my old computer with a new one but could not get System Mechanic Ultimate activated on the new computer. TechSupport was excellent in getting the problem worked out and the software operating in a very short time. Thank you.
Small issue for the tech but a big one for me and the tech fixed it plenty fast, so glad I hooked up with them jb
I 100% recommend System Mechanic.
I've been using Sys Mechanic Ultimate defense and love the protection I get.
Very easy and more understanding and the technician he handle everything to make you PC ru more smooth and faster.
Complete elimination of problems and provided security on ID, etc. Runs faster and I am assured my information
Is secure
Answer: Nope! You download one program from us and you get one program from us.
Answer: You can try the software to start. If you need additional help after installing the software, you can call (877) 770-0215.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: Please simply call (866) 996-1025 and they will take care of you.
Answer: Yes, you can! Just call to help line and they will discount it
Answer: The scan is free. If you decide to upgrade for cleaning, it's $19.95.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1 million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.
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