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MyCleanPCReviews 492

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Canada
1 review
0 helpful votes
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Great Service!
November 18, 2020

Team was very responsive and knowledgeable. Problem was identified quickly. I was impressed and very satisfied.

Date of experience: November 16, 2020
Wisconsin
1 review
0 helpful votes
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I don't speak Spanish
November 15, 2020

My homepage changed from English to Portugese for no apparent reason. The technician fixed the problem quickly and was very understanding... Good job!

Date of experience: November 13, 2020
California
1 review
0 helpful votes
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Jon H. Appears to be as good as it gets...! He had to spend far more time than I expected he would to correct my corrupted system.

Date of experience: November 11, 2020
Arizona
1 review
0 helpful votes
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Comprised prograns
November 12, 2020

My Clean PC was very nice and clean up my problem. They said that my computer should be clean once every week which I did not know how, they said if I called them they will clean my computer when I call them.

Date of experience: November 11, 2020
California
2 reviews
1 helpful vote
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On a scale of 10, with 10 being the BEST, your representatives Fred (who received my call) and Landon (who provided the technical support) were BOTH a 20! Thanks for your service. Phil Greenwald an 86 year old 57 year practicing Attorney in Los Angeles, CA. I've been with your Company for 5 years and wouldn't think of looking for better trained people. Sincerely, *******@aol.com.

Date of experience: November 9, 2020
Virginia
1 review
0 helpful votes
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Great support
November 7, 2020

The technician was pleasant and very helpful. He was patient in answering all of my questions and he solved the problem I was having.

Date of experience: November 6, 2020
Texas
1 review
0 helpful votes
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Resolve Slow PC
November 5, 2020

My PC was super slow before they cleaned the memory and update certain parts of my PC. I wasnt even able to open my game Valorant before this and now i can play! Thank y'all so much!

Date of experience: November 5, 2020
California
1 review
0 helpful votes
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Update drivers
November 5, 2020

My audio file did not word. We subscribed the software. Technical support agent was successfully solved the problem.

Date of experience: November 5, 2020
California
1 review
0 helpful votes
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Was able to have this service for one year and decided to extend the service for 2 1/2 more years at a discount

Date of experience: November 4, 2020
Pennsylvania
1 review
0 helpful votes
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Previously submitted
November 1, 2020

I previously submitted my evaluation on a another survey. Everything I said was positive so far. Time will tell if the program still works or will disappear once again. If it does and I need tech support, I hope I get the same tech named Jonathan Habel. He was EXCELLENT in solving the problems the computer had.

Date of experience: October 31, 2020
Rhode Island
1 review
0 helpful votes
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Great Tech support
October 29, 2020

I was having a lot of adware popups which have been resolved by the tech department. Thank you so much!

Date of experience: October 28, 2020
South Carolina
1 review
2 helpful votes
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Tech Support
October 29, 2020

The technical support I received was effective and efficient. I do not understand why there is a character number requirement, I have nothing further to say.

Date of experience: October 28, 2020
Delaware
3 reviews
0 helpful votes
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Great company
October 28, 2020

Fantastic technical and customer support. I have been using us tech support over ten years. Their service is the best i have seen in the industry i trust and will always retain us tech support

Date of experience: October 26, 2020
Tennessee
1 review
0 helpful votes
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Returning Customer
October 25, 2020

I have used MyCleanPC in the past, and have it currently. I am always happy with the service I receive from My CleanID. They are very reliable and always happy to help solve my computer issues. I rest easy knowing I have great protection from My CleanPC.

Date of experience: October 23, 2020
Illinois
1 review
0 helpful votes
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Crazy screen fixed
October 21, 2020

Screen was not right, tech support fixed and made it better. Fixed in a short time and i didn't have to worry about fixing the screen, tech did all of it.

Date of experience: October 20, 2020
Texas
1 review
0 helpful votes
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EXCELLENT SERVICE and FRIENDLY TECHNICIAN. COMPETENT, FRIENDLY, EFFICIENT and PATIENT.
I would recommend this service to any one having a PC computer. It is worth your time and money.

Date of experience: October 18, 2020
Washington
1 review
0 helpful votes
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Fast and easy
October 12, 2020

My pc is faster than it was previously! The games are not crashing and lagging like it was before. Tech support was understandable and patient with me going in, had easy contact and kept in touch when something was needed.

Date of experience: October 9, 2020
Nevada
1 review
0 helpful votes
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Superior Service
October 10, 2020

My Clean PC is a quick turn around online help to keep your computer running at optimum speed and protection.

Date of experience: October 9, 2020
Massachusetts
1 review
0 helpful votes
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Getting up to speed
October 3, 2020

My computer was taking forever to boot up and opening programs was slow. Ravi Kumar the technician solved my problems in no time. Thanks US Tech support JF

Date of experience: October 2, 2020
Oklahoma
1 review
0 helpful votes
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Jeremy K.
October 2, 2020

Very professional, courteous and knowledgeable. Jeremy fixed the problem within minutes of diagnosing the problem... Bravo Jeremy, you're the reason I stay with "My Clean PC"

Date of experience: October 1, 2020

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States