Bob's Discount FurnitureReviews 417

In short, spent over $3000 on a leather sectional, had it for 5 months when one of the recliner's mechanism broke, waited 4 weeks for a technician, was told 2 weeks for part. 6 weeks later, I called only to find out the part wouldn't be until March, the tech came in December! During this time, the power suddenly stopped to the chair (we were still able to use lumbar at the time) so, I called today 2/20/21, explained my frustration yet again (after months of waiting and hours spent on hold or on the phone with "customer service"). I was then told, new problem, had to send a tech out again. I simply wanted the piece replaced at this point, they refuse again, I wait. Bob's Furniture has zero customer service skills and will never see my money again.

DO NOT BUY FROM MY BOBS! At first the furniture is great after a few months it comes apart. No matter how they say things are covered, when something is wrong with the furniture it's never covered. I purchased several pieces from them, and most of them end up going to the garbage truck!

Worst experience. Husband ordered couch back in November. We finally got notice that they would be delivering and setting up a few days ago. The guys came didn't even knock on the door sat for 10 mins, one guy actually urinated by our mailbox! My husband came home and the guys shoved him off and just said "Saturday" barely even looked at him.
Turns out they LIED and said no one was home. I was home along with neighbors witnessing everything. Husband complained and whoever he spoke to said they would compensate him and call back the following day and get the couch set up. No call and no show. Incredibly unprofessional! Not to mention the guys that came had no masks or gloves. Horrible company if this is how they do business.

Constantly tightening things weekly. The assembler stripped some of the bolts in the bunk bed and the chairs to the table. I literally have to check these things weekly. Huge hole in couch also after only a year. They did replace a kitchen chair, but again it keeps coming loose. The prices don't match quality

We bought this bed for our teenage daughter in August and took delivery in September. By the second week of December the side frame snapped in half. When we contacted support about it they said they would have to send out a tech. To look at it. Support made an appointment with us to come out and take a look at it of which we had to take a day off of work so someone could be here to let them in. The day of the appointment the tech. Never showed up and also never called to say he could not make it. We called support to find out why the tech. Did not show up and where told that the tech. Vehicle had broken down and that we would have to reschedule another appointment. This happened 2 more times with the same excuse that the tech vehicle had broken down! NOW on the 4th appointment the tech. Finally shows up (IT IS NOW FEBRUARY) he tells us it is not a manufacturing problem and will have to be reviewed which will take another 15 days and then another 15 - 30 days to get it fixed. The bed came with a 1 year warranty of which they are not honoring and that we would have to go through the extended warranty even though the bed is only 6 months old. The frame of the bed where it snapped is only held together by STAPLES of which did not hold causing the rail to snap into two pieces and ripping the fabric. The construction of this bed is complete junk and Bob's discount furniture warranty and support is just the same COMPLETE JUNK!

I have purchased from Bob's furniture many years ago and found that the dining room set screws would always have to be re-tightened every couple of days. They became striped over a while. Then the table was poorly made as well. I found that you get what you pay for. After looking for a sectional from many other furniture stores I saw that Bob's had decent looking sectionals but the price has since gone up. I gave Bob's another try. What I saw and sat on in the store was not what I received. The plump sectional I saw in the store was flat and not comfortable. After several calls to customer service I was told someone would come out. The tech would come out and assess, take pictures. Then I had to schedule an appointment and someone came out to stuff the cushions. Still unhappy with the quality and I explained this to customer service several times. Oh and the goof proof insurance does not apply in this case so they refuse to do anything else about it. I explained that the furniture in the store is staged to look plush and full and is not what you get. I am very unhappy because my furniture is wrinkly and uncomfortable. I will never spend another dime at Bob's furniture

I ordered a dresser and two night stands on 1/19/21. I am still waiting to PICK UP my order. First I was told it would be ready for pick up on Friday 1/22 and then on Friday 1/29. Well there is still no email to pick up my order. Never again will I sacrifice service to save a few dollars!

We purchased a reclining sofa and 2 end tables in early January, 2021. We were told that the item was in stock and they scheduled delivery for January 23. On January 20, were were told the item would not be arriving until February 5. The same day, we received a text saying that delivery was still scheduled for the 23rd. Called the store in Portage, Michigan to find out what was going on. They were delivering the middle section of the couch only. The rest was scheduled for February 5. I said that the original delivery date was a key reason we purchased from them. They said sorry, but just because we schedule delivery doesn't mean it will actually be delivered that day. So I asked if the February 5 delivery would actually happen. They said that they didn't know. I said, "so we'll be lucky to get it before June?" She said that we will get it before then, but couldn't promise anything. The way it was explained was that yes, the sofa was in stock at their warehouse, but it simply wasn't loaded onto the truck coming to Portage. Hopefully, it will be on one of the next trucks, but it's out of their control. They don't care how it affects me. They offered no sort of compensation. This company cannot survive with this business model. If you decide to shop here, beware. Customer satisfaction is completely unimportant to them. When I contacted customer care to complain, all I got was "sorry." They have no interest in making it right by their customers. I will NEVER shop there again.

Bobs delivery guy, store employees at Carle Place, NY is no good the service area are full of $#*! they act as if im begging for Furnitures, The s give me and my wife was unpleasant i cant even find a word to describe it, i ordered a power recliner i cancel it because of there stinking attitude. I went to Raymore & Flanigan n the service was excellent i send a few thousand there lol... Bob's Furniture you guys at Carle Place are the $#*!ing worst... my refund is short $70... i need my $#*!ing hard working money

BUYER BEWARE! If there's a negative rating, that's what i'll give. I bought Christine 3 pc chair set but the quality is so bad. The salesperson told me that i can return them without incurring a restocking fee. But i guess, it's just a sales pitch. Since there's no floor display, i just relied on the picture online. The chairs are so uncomfortable & the cushion/back rest are so hard. I thought it'll be softer after a couple of weeks but no change. So i tried to return them. I talked to customer service including supervisor to see if they'll take it back & give me a refund or any compromise. I was told that unless there's a defect, i'm stock with it. I'm not shopping again at Bob's.

I was moving to Virginia I went to bobs furniture asked if they deliver there they said yes. I went around with my salesmen Brian. We bought over 9,000.00 worth of furniture. Brian wrote it up and went to his boss Ben they said they would to get the deliveries ASAP. It is 1/8/2021 and I still only have half of my bedroom. The balance was suppose. All I want is someone from the Farmingdale store to call me. All calls to the store go to a call center I don't even know if it is in the USA. I guess I my have to have my son go to the store and call me and hand Brian the phone again

Are you looking for a furniture store that's easy to work with and has great customer service? DON"T GO TO BOB"S DISCOUNT FURNITURE! Nov 2019 we ordered a grey loveseat and sofa. Told it'd be in March or April. April comes & goes- no furniture. Multiple phone calls and hours on hold we are told there was a delay. We went along with it because we figured Covid delayed things. 2 more months go by. No furniture. More phone calls and hours on hold for the salesman to tell us it's still backordered. We can't get hold of a manager. Manager won't answer or call us back. Another 2 months and they deliver the WRONG color! They gave us Red, not grey. MORE hours on the phone. Finally we get to speak to a manager. Manager says the order was put in for 2 sofas instead of sofa and loveseat. We manage to get a measly $200 back. In Sept 2020 we finally got a delivery. They gave us 2 sofas and said the loveseat would be delivered Nov. Guess what? That didn't happen either! The delivery of our love seat got rescheduled to Christmas Eve! When they arrived with the loveseat we were told it was going to be an exchange and they would take back a sofa. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! Transferred to multiple people. When customer service finally got us to someone who could help, they did NOTHING! They wouldn't help us AT ALL even after ALL of their mistakes and delays. We will NEVER purchase from Bob's again and we will NEVER recommend them to anyone!

Had purchased my living room bedroom and my kids room... tried putting a claim for my living room sofas and months later and told that the claim was denied... customers service is the worst

Do not buy from Bob's! This should be 0 stars! They ruined my holiday and my child's birthday! We ordered furniture in October. Was told the furniture would be on back order until mid December. We were fine with this. I called the first week of December to get an idea when the furniture might be in. We were told all the furniture was in and they had us scheduled for delivery on 12/15. I moved the delivery until the 19th since the 15th I was working. On the 18th I received a text that not all the furniture was in. After waiting on hold for an hour, I finally got a customer care rep on the phone. I was told the furniture would not be available now until the 26th. So we rescheduled for the 26th. Now we have NO furniture in our living room and I received a text Christmas morning that not all our furniture was available. I couldn't call because it was Christmas and this morning the "partial" delivery arrives. The delivery driver comes in my home and tells me all the furniture is damaged and he was NOT unloading it into my house. I went to the store and they tell me there is nothing they can do. And my furniture will not all be available until the end of January. Again we have NO FURNITURE! I took a full refund and now left to search again for furniture! Absolutely HORRIBLE! DO Not buy from Bob's!

For months I saved money to purchase my first adult bedroom set. I shopped at several different stores before deciding to purchase from Bob's furniture in Totowa and the nightmare began. After spending FIVE THOUSAND dollars, my bedroom set came damaged. Then instead of fixing it, they offered me a $100 gift card to keep as is and use the gift card on a future purchase. Um hello I'm not happy with the merchandise I have, let alone buy more. But wait it gets worst. I received my bedroom set but my mattress has still not been delivered. I'm sleeping on an air mattress in the meantime and seeing a chiropractor now. Finally they tell me they are delivering my mattress on Christmas Eve and then cancel and are now telling me Jan 24th! Did I mention I purchased this set in October. If you want poor quality furniture and unsatisfactory customer service then shop Bob's!

Ordered $3300 worth of bedroom furniture. Paid for white glove delivery and set up. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! They then informed me that they didn't have time to assemble. I would have to wait another 5 days got that. I went to the store and while they were shocked at the horrendous service, they still couldn't manage to resolve my issue today. So, I sit and wait with no place to sleep and no access to my main bath.

Do not buy anything at Bob's. Purchased $2000 worth of furniture and after waiting six weeks; every piece arrived damaged except the headboard. You can't get thru to customer service unless you wait on hold for 2 1/2 hours. Then instead of replacing what was damaged, they said they would send a technician out to look at it but not for another three weeks. I don't want it fixed, I want it replaced or better yet, give me my money back. I purchased this furniture brand new, not from the Salvation Army; I expect new furniture that I paid for. I watched them drop the box and they never thought anything about it. Once they deliver it, you cannot return it; you are stuck with it. They offer you a gift card for your inconvenience. I don't want a gift card because I will never purchase anything else from them. They lost me as a customer as well as the many people I have told about this horrendous experience. The worst part about it is that they act like don't even care. They take absolutely no responsibility and are not even interested in trying to make it right. I work in customer service, and if I treated my customer's like this, I would be without a job and out of business.