Bob's Discount FurnitureReviews 417

We purchased our sectional couch in April. The sales girl told us that we can customize it to our liking as we only wanted 3 of the 4 pieces. She told us that the metal bracket that would connect the 4th piece would be covered with fabric so it would not show. The couch was delivered with the bracket on the outside. When i called the store and spoke to the manager he said there was some "miscommunication" and proceeded to try to talk me into a smaller 2 piece couch.

Also when the couch and pillows( included) were delivered there were many frayed fabric strings from the seems. As the delivery men were putting together our couch i sat at my kitchen table with a scissors. (Not something I should be doing with a new purchase. A hefty purchase at that).

I have learned to live with it as my husband and I were debating on purchasing the 4th piece in the future when we move and have more room for it.

Fast forward a couple of months we have noticed holes in the seems of the fabric cushions. I called next day to make a claim for someone to come out and fix it as we purchased the Goof Proof warranty for 5 years. The CSR told me the system is down and they could not look up my account. I asked about the other phone numbers in the brochure and asked when I would call those and what each company covers. One number is Guardian. He says they cover any 1 time accidents. ( not sure what this means as how do you predict there will be one accident but whatever). When I questioned the FabricTech phone number and if I should contact them with this FABRIC issue he says "I dont even know what that is, I am not familiar" IT IS PRINTED IN THE BROCHURE.

It all boils down to Customer Service. Customer Service is what sells. Next time we decide to purchase furniture, it will not be from Bobs. They don't even TRY to reconcile the issue. You get what you pay for and unfortunately we paid $1,334.00 for horrible customer service.

I went to Bob's to purchase a new mattress on Saturday. Corinne our sales associate and Kaleb the manager were both helpful and very professional during our experience. Corinne knew what she was talking about and easily was able to share her knowledge. I would highly recommend Corinne. She made my husband and I feel comfortable with her upbeat personality and her caring nature. She really was the best! Kaleb accompanied Corinne, and it was clear that together they had a wonderful rapport which put my husband and I at ease. What a great team!

I shopped online until I found something worth seeing in person. So I went to the Bay Plaza store. Sure enough, I was grateful to have Elena Colon as my sales Rep. She was very patience and knowledgable. She helped me and my 7yr old son find what we were looking for. Which was a 2 seated recliner. We did the paper work right then and there, I only bought the recliners at first, Then I went back for the center piece. In a weeks time the furniture was delivered as they said it would, on time and no problems. So far. Considering on buying another part of the set soon. Thank you Mrs. Colon.
S

In March, I choose a couch in store at the Flatbush Location in Brooklyn with sales associate named Clay. I set up a payment plan and a delivery everything seem to be pleasant. The day of my delivery was 2-6pm. At 6 pm no couch was delivered, but at 6:04 I got voicemail saying they were outside and could not get in my apartment building. The person called from a blocked number, so I just ran down stairs to see no one outside. Went upstairs and called corporate to see if they could swing back around. They said that the couches were backed up and my delivery did not come yet. They told be he would come at 6:30, no one showed up then I called back they told me 8:30. I asked what time this calling place closed and they said 9. I told them if the couch did not come by 8:30 to put it in from now to refund because I've been sitting waiting and on the text it said 10:44. The couch never came and for months argued to have my money sent back to my credit card.

Do not buy from Bobs furniture. Bought a sofa a year and a half ago and the seat cushions are falling apart. Payed extra for the goof proof and they say not covered cause of wear and tear. It is only a 1.5 years old it should not be doing that. Also missed 3 days work trying to get sofa. First they delivered one section of the sofa was wrong had that returned then they said they bring it out the next day never showed up and when I called they said they forgot to put it on the truck. Finally the 3rd day I got my sofa. I even ask if I could go pick it up but they didn't do that. That's how they get you they charge you $250 to deliver the sofa because you can't pick it up yourself. Please avoid bobs you would be doing yourself a favor.

After spending the entire day looking at several pricier places for a new sofa my wife and I decided to give Bob's Discount Furniture a try and boy were we surprised. The store was very clean and well organized. Not the discount warehouse I was expecting. The quality of the items were the best we found all day, even at the more expensive "fancier" places. We got the same couch we could have gotten elsewhere for about $400 less. Jim and his staff at the Racine, WI location could not have been more welcoming or helpful. We already picked out some furniture we want for another room and will be back to get that in the months ahead. Do yourself a favor and give them a try. Don't let the name fool you. The only thing discount about them is the price, not the quality of the products.

I went to Bob's Furniture in Freeport, N. Y. to buy a new mattress. I was greeted immediately with a warm and friendly salesman named Francisco in a beautiful store setting. His attentive and knowledgeable service made this a quick and easy trip. He allowed me all the time I needed to soak in all the info he gave me and even briefly test out my new chariot of sleep to make sure it was the fit for me. The store manager named Nadira assisted us with easy financing and walked us through the process with professionalism and a family type warmness. I even called Francisco with additional questions after leaving the store and he willingly stayed with me to answer all of my questions. The manager, Nadira even followed up with call to confirm when delivery would take place so I was left with no mysteries. I would highly recommend anyone searching for furniture to visit the Freeport store and look for these two exemplary people to help ease your process.

I too have bought a lot of furniture from Bob's and after this last time (April 2017) I'll never go back to Bob's again. I'll also make sure everyone knows about Bob's scam. I bought 2 recliner chairs with Goof Proof in Dec 2012. One of the seat cushions has a lump (probably a spring I was told) and Bob's won't pay for it because they say it's wear & tear. A recliner should last more than 5 years and the only suggestion they gave me was to BUY a new cushion, really?

They screwed up my $500 order by switching me to FedEx not giving me a tracking number, not passing my unit number to FedEx. I never received half of my items, and I'm fighting FedEx for a refund. Bob's is no help whatsoever, and their staff in the store go out of their way not to help -- they constantly play a shell game of 'Who's the Manager?' The only person who's manager is the one who isn't there. Eventually they transfer you to 'Corporate' where you will spend over 45 minutes on hold. Even Tracy Sanborn in Corporate is no help. STAY AWAY FROM BOBS!

I never bought anything from Bobs. However, I was curious and went to one of their retail outlets and inspected their furniture. For a first time buyer, their goods might appear to be a great bargain. But the reality is most of it is pure crap. Take a look at a "bargain" dresser for your bedroom. The drawer front panels are stapled on. After a while, if they're filled and weighted, when you go to open the drawer you might just pull the entire front of the drawer off because unlike quality merchandise that either uses pegs or the pieces are machined to interlock and are glued properly, this type of stuff is so poorly designed that it will eventually collapse like a house of cards built on one-eyed jacks. I didn't need to look at anything else ~ one item was far too depressing to waste anymore time.

They sell poor quality merchandise. Have terrible customer service. Their insurance plans are a ripoff. They will not stand behind the junk they sell. File an online complaint with the NYS Attorney General. A class action lawsuit need to be filed against them. Based on so many bad reviews they need to be forced to give refunds, fined and driven out of business. I am sure there are many others who have had bad experience but don't complain. Any positive reviews they have, have to be written by employees and their friends and relative.