Bob's Discount FurnitureReviews 417

Bob's furniture is the worst co. Pany for consumers and employees... They treat their employees just as bad as their customers. Anyone co soldering shopping or working for Bob's I highly recommend you DO NOT! THEY don't tell consumers about policies and in the end you will be stuck with horri la furniture. They do not have any concern for their employees either, the only thing they care about is taking your no at. Their call center is run by a convicted sex who discriminates against employees. I currently have a pending law suit against them for discrimination and wrongful termination. They pick and choose who is held to policies and the business is run off the concept of popularity. I spent time outside of work with a team lead, a supervisor who continuously used illegal substances and encouraged me and a fellow co worker to partake. I hope Bob knows what a distinctionsol company they have representing them and I will make sure the public knows what a horrible name it is being given and who is representing them.

Needing new chairs that were not hand me downs all these years; we went to Bob's after researching on line for what we were interested in. Annette Giem greeted us and was interested in what we were looking for. We told her the 2 we saw on line. Besides these she showed us others and explained the materials, coverage, etc.
We picked the one that felt great, had good coverage and it was delivered in 3 days.
No problems at all and it is so nice to sit in a nice comfortable recliner.

I bought my sectional leather from bob's it's covered under warranty which I paid extra for the hook is broken recliner foot rest is broken and the stitch is also broken, when I called so much questions and then she said it's not covered it's wear and tear and its not 4 years old and we are just two people living there apparently you have to hurt yourself before its covered under warranty not a phone call back from them they are the worst when you go to buy everything is covered just us a call such liars this is the second time I got burnt from them never again they are just cheats liars very unhappy.

My sales representative at the Columbia Md store was JScott. Mr. Scott is not only professional in speech and attire but very knowledgeable in all Bob's has to offer. I was pleased with my purchase and his soft opening when approached. I do not like to be charged at when entering the store. He was informative and gave me the room I needed to finalize my decision. Thank you for your help and being such gentleman. You will see me again!

Last month, I purchased a dining room set, television stand, bedroom set, plush mattress and foundation from Bob's.The standard foundation was too high for my bed so I was able to do a reselection for a low pro foundation. This was also too high for my bed... Laying in my bed, I can touch the ceiling.

I explained that I did some research on their website and the product details for my bed clearly states, "Boxspring and Foundation are not needed for this bed. Why would the salespersons sell me the foundation? I tried to refuse the redlievery of the low pro foundation, however, the technician said, "I can't take the foundation, you have to call customer care."I removed the low pro foundation myself and placed it another room until the 30 days arrive.

Also, my mattress is definitely NOT plush like I ordered and it is extremely firm. I was told that if I returned it on July 14th (day of delivery), I would get a credit, but if I waited 30 days, I could get a refund. I didn't need to purchase anymore furniture so I waited the 30 day period.

Well, I call today (30 days later) and I'm told that the foundation cannot be returned. I will receive a refund for the mattress with the exception of the original delivery fee ($329.99). I'm given this deal once I requested to speak to a manager (whom I never spoke to). I understand the policy for paying for delivery, but I think it is ridiculous that I lose $329.99 (original delivery fee). I explained that several items were delivered and that should be taken into consideration. If I purchase a mattress alone, the delivery fee would not be that expensive.

I'm at my wits end with this company and I will purchase my new mattress from another store.

My family and i were furniture shopping we came upon your store and walk in just looking around we met a salesmen his name is Jamar Davis he was very nice to us he made us feel very comfortable and Relaxed while we were looking around he even got my 10yr old son comfortable with the ice cream and candy nice touch Jamar was very good with his selling technique we did find exactly what we were looking for we want to say Thank you Jamar he is good to us he is a 5 Star sells men

I had the absolute pleasure of working with Juan Cruzado at the Newington, CT Bob's Discount Furniture store! Working with Juan was like working with a family member who truly cared about my family's needs. Juan has extensive experience in the furniture business and shared his expertise with my family in a patient, knowledgeable, and competent manner, each and every time we spoke. When faced with questions or concerns, Juan responded with answers and solutions. He followed through and exceeded our expectations as we purchased a much needed piece of furniture. Bob's Discount Furniture Store management in Newington, CT is so lucky to have a sales manager, like Juan, who is so diligent, detail-oriented, and hard working. I am so grateful for all of his help and look forward to working with him in the near future on another furniture purchase! Juan truly embodies the spirit of Bob's, as our family felt that Juan truly wanted us to love our furniture purchase from Bob's! -Christina C.

Bobs discount furniture is the worst company to deal with out of any company ever! The furniture is horrible, there delivery people don't speak any English, and there account managers have awful attitudes.
But here's the thing, none of this matters to them because once you sign for your purchase and walk out the door, they can care less about you and your issues with your purchase. I was told by an acct manager " You signed for it, its in your home, it's yours, there is nothing we can do for you. " So this is how you treat your customers, wow!
When I asked to speak to a supervisor, I was told that supervisors don't take calls, and if they did I would be told the same thing by them.
Bobs discount furniture gets -0 stars!
Extremely flustered
Billie