Bob's Discount FurnitureReviews 417

I bought the twin bed/box spring and bed frame for a guest room for the holidays. This was NOT a smart purchase nor would I recommend to anyone. I didn't bother trying to return since I needed it asap and because I bought this particular one knowing it was inexpensive but truthfully, it isn't inexpensive, it is just cheap. The stitching is undone and falling apart all around the edges. Mattress and box spring are not the same size and no matter how many ways you try to line them up, they won't because they are neither the same size nor actual rectangular shape. When you sit on the mattress, it completely depresses, the sides will sink all the way, and the cheap springs will be visible through the mattress. The springs also hurt terribly and VERY uncomfortable. I bought 6 inches worth of extra mattress padding (which gets very pricey) to compensate for my guest using the bed. The bed frame does not lock into position for twin size nor even in the small position, does the twin bed actually fit. There's a gap. For all these reasons, the bed frame and bed never stay in place or is falling off. I jammed the bed between other furniture pieces so that its not annoying for my guest to constantly try to figure out the puzzle of making the bed in the morning, distorted products that do not line up and the frame that keeps pulling apart and the bed that does not sit in the frame properly. Lastly, the leg/feet of bed frame are not finished edges on all sides. It's jagged and dangerous and I strongly recommend you do not purchase this as it will cause injury unknowingly. I was wiping the floor around the bed from all the dust and loose threads after I made the bed and the jagged edge of the leg scraped a layer off my forearm. It was really bad and bleeding badly. I still have the scar on my arm 4 months later and this was December 2019 that I purchased the bed and this occurred. I wrapped cardboard around the legs so my guest doesn't hurt herself. Needing something inexpensive was the reason for purchase however you can find much higher quality products at Amazon, IKEA, Costco for same or better price. In fact, because you need to purchase extra padding because of the cheap mattress/springs, it is most definitely NOT worth buying products from Bob's. You can easily find very good, solid, functional twin bed frames at almost anywhere else for the price Bob's is asking. I only purchased through Bob's for convenience of making one purchase of all items together. Shop around, you will find that Bob's is not the best deal for inexpensive purchases. The only plus on the shopping experience is that that they had a very good automated delivery system in place that you can track as you begrudgingly wait for your furniture arrival and the delivery men were very pleasant and polite.

I purchased a living room set and the goof proof insurance. A year later the spring broke on the recliner and the electric USB on the side fell out. I called and they came for service and told me that was not covered by the goof plan. Then another year later the my son fell and broke the other side and made the recliner detach from the part of the couch and a spring is broken. Again no help from them. The goof plan is a waste of money. I will never purchase a couch again.

Lemme tell you one thing, we ordered a bed. GUESS WHAT? There were missing parts and they REFUSED TO GIVE A MOTHER$#*!ING REFUND. We sent *6* emails and they bounced back and the customer service is $#*!TY IS $#*!. NEVER use Bobs furniture. They made us sign a no return contract BEFORE WE SAW THE FURNITURE! Then they used the virus as an EXCUSE to not come. If they are still in business, why cant they MOTHER$#*!ING just get our $#*!! They even lied about refunds and one of your customer service idiots, Mason, was a $#*!head and did nothing to help. This needs zero or NEGATIVE stars. Mr Bob, if you see this, $#*! OFF AND CARE ABOUT YOUR DAMN CUSTOMERS! 1

I give Bob's Discount Furniture 1 star because there is not an option for negative. I purchased a dining room suit and it came in 5 different deliveries over 4 months with numerous pieces delivered damaged and I was home waiting on a delivery on a Saturday and they never showed or called to cancel. I opted for the "white glove" delivery where everything was to be put in place and assembled with all packing materials hauled away. Yea right. I came home when my wife was present for the delivery and had to set up the room. The furniture was just dumped in the room. Another delivery I had to put together the china hutch, they just placed it on top of the cabinet and left. I had to install the glass shelves and mount it to the cabinet and put in the proper place. During one delivery the delivery team was speaking Spanish and my wife was very nervous because she could not understand them, but they were able to speak English to inquire on the authenticity of a painting on the wall. (yea no doubt at sometime in the future I will be burglarized.) When I discussed all the issues with the store manager they advised I would receive my delivery fee back at bare minimum and while the delivery was still open I should order more furniture because it would be delivered for free with the return. Yes, all lies. I was offered a $50 gift certificate on a future purchase. I would never make another purchase from them so I told them to keep it. They further stated it is their policy to not return money on a purchase, so the store manager is part of the fraud of this company.

TERRIBLE SERVICE! SUCH A HORRIBLE EXPERIENCE!
We ordered a sectional, bed frame, dresser, dining room set and new rug for our new apartment. Our delivery window was 10am to 1pm for March 6th. We explained to our salesman at Bob's that we were unable to even get into our apartment until at least 10am (when the apartment complex opened) and asked if the delivery could be pushed back later in the day. The salesman said he would write a note to the delivery guys to relay the message. We were on our way to the apartment at received a call at 9:40 that the delivery guys were at the apartment ready to unload, we said we were on the way but wouldn't get the key until at least 10 and if they could possibly go to their next delivery and come back to us to not hold them up, even though they were 20 minutes early. We got the key at 10:10, and the delivery guys drove right past us and left us without our furniture. They didn't come back that day, or the next and couldn't deliver everything until 6 days later. The railings for the bed were scheduled to come a week after original delivery, but when the furniture was delivered, our order ended up being completed for some reason, deleting our railing delivery from the system some how. They rescheduled the railings for two weeks later. I ate dinner on the floor and sat on lawn chairs for 6 days and slept on the floor due to their screw up. I tried contacting the customer service to get answers as to why the delivery was such a mess, and I was given no information, no apology and no help. I asked if the delivery fee could be waived for the inconvenience, and was given a hard no. I was offered a $50.00 gift card to the store for compensation, but declined as I will never be purchasing anything from their stores ever again! Horrible service all around. No one seemed to care about the trouble we were put through! Do yourself a favor and spend a little more money elsewhere. You'll more than likely have a much better experience anywhere else!

We bought the furniture Late January, a Dinning Set and Sectional.
The delivered the sectional and part of the dinning set. I received many calls and texts about confirming delivery date and on the same date of the delivery they call saying that they don't have the furniture. The excuse is the corona virus, but but the furniture in january and i was expecting to be delivered by late february. Today is March 31 and now they said that ill be on April 21th. The good part is that i already have the billing.
The worst service ever.

The warranty that Bob's furniture advertises all over to it's customers is all LIES. I purchased a mattress from them that allegedly had an 18 year manufacturer's defect warranty. There was splitting at the seam on the Bob-O-Pedic, (which I initially did not know was even there, due to having a mattress cover on it). I call to have them send someone out to look at it. This guy says "we have to make it look really bad so that they'll cover it under warranty", then takes pictures and deems that the damage is not manufacturing defect, but customers fault, and they refuse to do anything about it. I even go as far as to call corporate office, and supervisor Connie tells me that yes, it likely began as splitting, which would have been covered under defect INITIALLY, but that the split was too large now to be eligible for defect warranty. I have never heard such a thing. The company brags in advertising about their warranties but clearly don't stand behind their products. I am highly disappointed and would never recommend this company to anyone.

On January 19,2020 I purchase a mattress at Bob's Furniture Discount located at 2146 Bartow ave Bronx NY ******* for the amount of $507.00. On February 25,2020 I walk in to a Bob's store at located on 250 E Rte 59, Nanuet, NY ******* requesting a refund for the mattress because I was very unhappy with it. A young lady at the store took all my information as well as my card information and stated that I will see in my account within 8-10 business days. On February 28,2020 approximately around 2:00pm the Mattress got picked up by bob's team. I patiently waited days before I reached out to customer services. A gentleman in costumer services stated that he doesn't know why I haven't received my refund but that he was able to see it was process. He also stated I should wait. Today I spoke to costumer services again and they kept placing me on hold trying to find out where was my refund and again no answer. Then I was transfer to the initial store where I purchased my item and the person on the phone was very unprofessional and again was unable to give me any answers.

The couch and bed I received from Bob's are fine.

Their service is absolutely terrible. Based on my experience two separate interactions, I will not be doing business with them again.

When purchasing my couch, the salesperson really pushed the "Goof Proof" plan, stating that accidental spills were covered under the plan. I shelled out $50 for this plan. Fast forward: I spilled coffee on my couch and submitted a claim through the website. They denied it. I resubmitted a claim on the phone. They responded to me, again denying the claim, and attaching a copy of my specific coverage details under the plan I purchased. Verbatim, the plan says as follows:

"1. FABRIC
A) Fabric Basic Accidental stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids."

I'm not sure how accidentally spilling coffee on my couch somehow does not meet the terms of this clause, but getting someone on their live chat or phone service that could explain or even better, offer help, is impossible. I may as well have flushed $50 down the toilet for all the good this plan does me. I feel misled by the salesperson and completely un-valued as a Bob's customer.

The other significantly negative experience I had with Bob's customer service was when my furniture was [supposed to be] delivered. They gave me a delivery window for my furniture on a Friday afternoon. I made arrangements to leave work early to accommodate the window they gave me. They showed up 4 HOURS EARLY. Therefore, I was not home when they showed up. I frantically tried to make arrangements to leave work and come home, and the delivery men told me they would wait. They did not wait and were unable to deliver the furniture within the promised time window. Customer service was unapologetic and somehow made the whole fiasco out to be my fault for not being at home when the delivery arrived. I had to escalate the issue multiple times before I got someone who was able to actually help me. He promised me an expedited delivery time but still was unable to get me the couch before the weekend, leaving me to entertain out of town guests without the benefit of the couch I had bought, paid for, and been promised in time.

Bob's rescheduled the delivery for Monday morning at 8am. They showed up on my doorstep at 6:30am, violating my complex's noise curfew and waking me up. At least I finally got my couch.

TL; DR: it would be a cold day in hell before I did business with Bob's furniture again.

There was a manufacturer's defect on my sofa... a technician came to fix the side that was damaged but also adjusted the other side & now the bed frame is not aligned. Had an other technician come to see it but said its not a manufacturer's defect... it should be a technician's defect & now say that they are not responsible for it. Before the technician left he assured me that he will let corporate know & have it correctly fixed... beware of technicians luis & victor if you will have your furniture repaired... they will damage it

Purchased a $4K+ bedroom set from them and it has been a nightmare so far. Original delivery had damaged pieces and wrong pieces were ordered. Mattress is incorrect, was supposed to have had the new mattress delivered today per the store manager, called customer service as it has not arrived and was told it is in stock but cannot be delivered for at least three days. Had a second dresser delivered and it looks like a two year old built it. Tech came out to look the dresser and agreed. Dresser can not make it here until March 25th. Think I am just going to have them come get the furniture and be done with it.

My wife has searched for a stand for our 65" HDTV for more than a year. She finally found a piece she really liked at Bob's; a LACY 4DR/4DWR Console In Chadwick White ($624.33, delivered). The first one delivered was damaged (it looked like someone had tried to repair damage on one of the rear corners. They left that piece while we waited another week for a replacement piece. The replacement was also damaged. My wife spoke with customer service about her frustration. We were willing to keep the first piece if Bob's offered a reasonable discount; they offered $149.70. That was almost enough to cover delivery and taxes; we declined. We were then told that that they would make a "special" delivery which would involve examining the piece before placing it on the truck for delivery. Because of the special attention, delivery would take 2 weeks instead of the usual 1 week. We would rather wait than get another damaged piece. The delivery was very annoying; using Bob's delivery tracker, we saw we were stop #4, but they were at stop #5. When I saw them at stop #8, I called to find out why we were skipped. It was very frustrating time trying to get someone on the phone, then we were told the driver's could deliver in whatever order they felt was better (so the tracker can be useless. Te piece arrives and at first glance, it looked okay. Then my wife started to wipe it down, as it was very dusty. Only then did the damage become obvious. There were at least 6 or 7 issues. We called and told Bob's we wanted to come back, get this piece, and refund our money. They wanted to send someone else to fix the piece or have us come in and pick a different piece. I told her, we don't want another delivery, another piece, or wait until another 2 weeks (the earliest they could send a repair technician) to have someone come fix it. She told me they couldn't refund our money, but offered store credit. There's no way I'm ever going to buy anything from them when they couldn't deliver the piece I wanted undamaged.

My husband and I purchased a mattress from the North hills location. The customer service was great, to be fair, I don't want to discredit the guy that we set up our payment with. He was wonderful.
However, today was our day for the mattress to be delivered, they skipped our delivery, and never called us to let us know that they were not able to deliver to our address. We know that it is difficult to deliver to our house, but if the delivery drivers would have simply called my husband, he would have directed them to an easier route, because google maps really suck when even Uber and lift come to pick us up. Anyway we called the store, and they wanted to reschedule another delivery, for two weeks later. We have already waited two weeks for this delivery, just to wait another. This started out as a great experience, but turned sour fast.

DON'T SHOP HERE GUYS! If I could give a lesser star rating I would. My husband and I just bought our first house so naturally, we went furniture shopping. In the store, we were guaranteed delivery on November 12th for a couch if we signed up for the credit card. We signed up. Two days before delivery we receive 3-5 calls a day confirming different delivery dates. I took it upon myself to call and come to find out, the biggest piece of our couch is not available for another week. We confirmed the last piece to be delivered the 16th, the 19th, and then (without calling us) we were confirmed for the 24th- THE DAY OF OUR WEDDING. It took SIX wasted visits and four months to finally get our couch set up correctly. This is completely unacceptable, messy and shady business behavior and I will be reporting them to the Better Business Bureau for lying and bribing us into getting their credit card and for lying about the delivery dates serval times over. It was the most unnecessarily stressful buying experience we've had to go through... and all for a COUCH!

I purchased some sectionals sofas Jan 5 they delivered all my sofas except the chase told me it's on back order so I let them deliver it anyways was told I will receive my chase in 2 weeks. 2weeks came and once again the date got pushed back another 2 weeks so now it's been 2 weeks now there telling me the date got pushed back againWho does Business like this paid $2500 for some sofas that ain't ain't complete. First time shopping with Bobs and never again horrible experience and have my sons party coming up with half sofa set how embarrassing... I wouldn't recommend this place to no one there furniture has had issues

I was so happy to finally purchase coaches for my living room and they told me the delivery hour was from 7-10 then a night before changed the delivery window to 10-1 and then when the driver called me at 7 saying he was there i was shocked. The driver told me he would come back but then when the customer service agent called me she said he cannot come and etc so they scheduled it for today and told me to call back to get a compensation. Today the furniture came and I HAD TO CALL OUT OF wORK AGAIN they offered me $50 like a joke...