Bob's Discount FurnitureReviews 417

In Aprilnof 2019 I purchased a couch, oversized chair, and an ottoman. I've had issues with the sofa cushions staying in place. They do not. They constantly slide out every time someone sits. But that's not my issue. My issue has to do with the chair, and their refusal to fix it. The back cushion is sewn into the chair. The cushion started to come undone, and a hole has now formed. This happened towards the end of March, when everything was closed. I could not contact Bob's to have it repaired because they were closed. When they finally opened, I sat on the phone, on hold for over 6 hours. Yes 6 hours. I was then told they could NOT repair the chair because it was past the year long warranty. I did purchase the 5 year extended warranty. However, I was told that that only covers "accidental damage". I am beyond livid. It's NOT my fault they were closed. Yet I'm being punished. I spent good money on a bad chair. And spent extra on a worthless warranty. Please, stay away from this company! They are awful!

My experience with the store itself was good. Love all my furniture (3 rooms). Was talked into the "Goof Plus" warranty. Three years later, the arm on my sofa broke. I filed a claim explaining I was not sure what happened, I have a son with special needs and he was not able to explain what happened. They denied my claim. So I asked his care taker if she saw what happened and she explained to me that he tripped getting something from his desk and fell into it. I offered the explanation to Guardian, who is the company for Bob's claims. They told me it was already closed and will not be considered:

We have reviewed the email below and unfortunately once a claim is filed we are unable to go back and change the cause of damage or any other details. When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it could not be changed or altered. You agreed to the disclaimer and continued filing your service request.

Thank you so much for your understanding in this matter. Please keep in mind that while Guardian did find your claim ineligible for coverage at this time, your warranty is still valid for any future damages reported in accordance with your warranty guidelines and validity requirements. It is always advised that declined damages be repaired by a licensed service technician and for you to maintain a copy of the invoice from the repair work done. This invoice will be required by Guardian to service future claims on these areas.

I ordered an outdoor dining set on May 22. Was told it would be 2-3 days for delivery. I got a call that of the 10 piece set, they had everything except the umbrella base, and they couldn't deliver it without that. I told them I didn't need to wait for that. She refused to consider it. They scheduled me for June 20. I got a call on June 20 that the umbrella base and table cover were not coming, but everything else was (why couldn't they originally deliver the non-complete set before?). When they arrived, the set was missing 4 chairs, umbrella base and cover. They rescheduled for a week later. They brought the 4 chairs then but no case or table cover. I had to wait another 10 days for the other two items to be delivered. The base did come then, and I asked them if they would put it together and put it under the table umbrella, and they said no, that it was just a base. I paid for the white glove treatment, and I certainly did not get that. I will never even let 'Bob's Discount' enter my mind again.

We recently bought a couch from Bob's and bought the warranty with it in case anything happened. We've had the couch for less than 6 mo and the chaise is falling apart. After multiple calls for techs to come out and look at, 3 cancellations later, all while staying on hold for over an hour each time, the tech came in and spent all of 2 min here while he took a picture as far away as possible and told us it was fine. While I was STILL talking to him about the issue, he starts walking out the door! I literally was mid-sentence as he was leaving. We called customer service right after, the wait time was 65 min again! I started to chat with a live agent online and she told me since the tech said it was no problem, there was nothing she could do! I will NEVER shop there again and am very disappointed by the awful service I received multiple times. They will take your money for a warranty but they won't fix anything for it!

On May 2020 I proudly closed on.my first home during the COVID epidemic. After my closing, I decided to put my trust, and money into Bob's furniture store and ordered a sofa for my new place. I placed the order online, on May 22nd, but was told I would have to wait until June 20th (nearly a month) for delivery. I was ok with that because I got activated (in the Airforce) and I knew that there was a backlog with most companies due to COVID. On June 19th, one day before my delivery, I received a phone call from Bob's stating that despite the long lead time, and the promise of delivery, the only had 2 pieces available to my 3 piece sectional. I did find another couch that I was willing to accept in place of the coach I previously ordered and was willing to pay the difference. First, the gentleman told me it was only $180 more and that coach would be available and shipped to my house the following week, then the gentleman admits he made a mistake, that the other coach was close to $400 more! I asked them due to the inconvenience is there anything they could do to work with me and I was told no. I also cold the store personally spoke to a sales associate and was told the same thing. I was very shocked Bob's could not do anything to make up for their inconvenience. I work for the AirForce and I also work very hard and have made many sacrifices. I am floored by Bob's response to my problem and that they were not able to meet me halfway and rectify this problem. This is why I am leaving an unsatisfactory review. I planned on furnishing my whole place using Bob's furniture, but due to this I will never buy anything else from this store and will advise my family and friends to do the same. I guess this is how Bob's treats their Vets. UPDATE... on June 21st, the date of delivery, I was informed they now only had one piece of my delivery out of 3. They would have the rest of my pieces by August. Still not willing to work with me, so I canceled my order and will go to a furniture place that actually cherishes and values their customers.

Miss Tucker

The showroom has firsthand pieces. What gets delivered to you would definitely be considered secondhand or even clearance. This is how the discount works (little did I know). The piece that was delivered to me will function but the factory-made imperfections left me wanting a bigger discount! The delivery team will tell you that's how the item comes or was made. And they're right. It's just not what you thought you were buying.

I bought a recliner couch and within 24 hours after delivery the recliner broke in mid recline and a piece fell off and rolled on my floor. I called customer service and they brought a technician out to fix it. He said I would have to call customer service again for them order the part and then get the part mailed to my house. Call customer service again to get a technician out to fix it. Really WAY too much! I called to see if I could get a refund or at least an exchange they denied both. Customer service agent was heartless and unwilling to help. They JUST Want YOUR Money not a repeat customer.

I rarely write reviews, but I just had to. To begin with, they got our order wrong and sent us the wrong furniture 3 times! It took a long time to retrieve all our mattresses since they had to correct our order again and again.

I ordered a Bob O'Pedic mattress a little more than 7 months ago and I haven't gotten any good sleep with it. I even tried buying a Temper Pedic topper, but the mattress itself makes my boyfriend and I sink in the middle. I've tossed and turned throughout the nights. Please save your money and don't even think about buying from this store.

I bought a 5 pc sectional from BOB's Discount Furniture on 12/2/2018, the panel control broke in a couple of months, they ordered a part and repaired it, a couple of months later the ssme recliner broke with no usage now they refuse to do anything about it after suggesting I purchase a Goof Proof plan that would repair or replace any damages. This is a 2500 dollar sectional with a recliner that the motor broke down, and I'm getting no satisfaction from anyone

I purchased a lift chair for my elderly mother who resides in assisted living. I made it very clear to them that they would have to remove the old chair as they are on lockdown and I am unable to enter. This was also confirmed and noted at the time of purchase. At the time of delivery they informed my mother they could not take it away. I called customer service and they said it was not their policy to remove old items. I asked them to please return to the apartment and take back the new chair as it was obvious there was no room for two. Once again they informed me it was not their policy to remove anything delivered. I am dismayed and shocked at their miscommunication and poor quality of customer service. I will never return to Bob's to conduct business with them. This is unacceptable to treat your customers in this way, especially the elderly who depend on honest service.

We purchased a bed frame through them online. When we didn't receive it for almost 2 weeks I called to find out that it was never sent out. I canceled my order and waited for a refund to appear in my account. After waiting about a week for the refund a bed frame was delivered to my home. I had to ship it back, which I tracked, I waited a few more days after it was delivered to the company for my refund and still never got one. I called again, this time they told me the money was credited to my account. I am on the phone once again with them waiting for them to return the money to my BANK ACCOUNT! I did fail to mention all of the back and forth calls I have had with customer service. It's been over 12 calls (which the wait time is about 25mins each call) and usually what they tell me is wrong and I have to call back and correct them. I have had to basically hold their hand through this process. Honestly I deserve compensation just for the amount of time I have put into an order that I didn't even get. Hopefully I get my $190 dollars back! This company sucks and we will NEVER purchase from them again, I hope you don't either.

Purchased a nice power recliner 2/19 and have enjoyed it until recently when the electric hand controller got pinched in the metal frame and stopped operating. Having the Goof Proof Plan we filed a claim that Bob's insurance company, Guardian, denied. Turns out that the Goof Proof plan doesn't cover electrical components even though on the bill of sale it states "covers accidental damage to your furniture". We called Guardian and were told about Section 17 of the policy that states electrical components are not covered. We then called Bob's Customer Care Dept and were "offered" a replacement part for $90... I asked for better consideration as a long-term repeat customer and the rep consulted with her supervisor... still no incentive to please the customer. I'll find the controller on-line and won't shop Bob's any more.

We bought a sectional from Bob's Discount Furniture March 13. We enjoyed the process in the store as it was pretty hands off. Bob's doesn't have a warehouse so you have to pick delivery and we were given 2 delivery days due to 1 piece of the 6 piece sectional not being ready. It wasn't a big deal as it happens. We received our first 5 pieces as planned on April 1st besides the goof proof kit. No big. We called them after and agreed to ship it to us via fedex. Our last piece was scheduled to come April 4th. They called that morning told us they weren't going to be delivering it as it was damaged and therefore sent up another date to deliver it, which was April 10th. April 10th comes and goes with nothing from Bob's. So again we call and get another delivery date this time for April 15th. April 15th comes and goes with no 6th piece. Therefore we can again and get a delivery date of April 18th where the 6th piece finally comes with the good proof. Overall, I don't understand how this company can charge you over 100 dollars for delivery and take over a month with 5 attempts to finally get our whole couch. For a company that seems to value customer service I promise you that is not the case after dealing with them on multiple different occasions as it took 4 different people and 4 different calls to finally have them figure out why our couch hasn't been delivered. They didn't even believe us that this was their 4th attempt delivering this piece as it was in their system despite. Terrible customer service. Before you buy something from here if you can just take it from the store or have it delivered, if you can pick something up from the store I would. If they are going to deliver your product and can sit in around for a month and have someone at the house at all times then it shouldn't be a problem.

Purchased a desk and chair and the chair height was 16". To the ergonomics correct 18" for anyone older than 11 or 12 years old. When I went and asked for the correct chair size they said that was the only chair they offered. Secondly, I purchased a reclining couch and loveseat for $2500 that felt fairly comfortable for the 3 minutes I sat in it in the showroom. After receiving it we have been miserable! Uncomfortable at virtually every position angle of the recliners. Again, not ergonomically accurate and our backs and necks are constantly aching! I thought with time it would approve but not at all! When I contacted them to provide me some credit of sorts so that I could come see if I could find a manageably comfortable couch there, they told us they couldn't do anything. When you hear their prices are good - remember you get what you pay for and not always a positive experience! A literal painful one in our case... Buy elsewhere!

3 sales people talked me into this goof proof insurance from Gardian. All said it covers anything and everything except dog bites. I have owned a dresser for about 4 months. It's already pealing on top. Both the goof proof and Bobs denied our claims. They took me for over $300 on this insurance don't waste your money by from Wayfare.com it's the same to better quality for less money I have to buy a new living room set and it won't be from Bob's never again it's not the money it's the principle. I've on his dresser less than six months realistically probably four months I spent over $2000 at Bob's plus got all the goof proof insurance. SCAM