Musescore.comReviews 241

This is one of those sites that sneakily gets you to sign up but doesn't let you know you will be charged automatically a year later. I detest this sort of business. Bad form Musescore.

I inadvertently created a website subscription when I used my Facebook profile to access the free trial. I also created a Google play subscription when I downloaded the app as I was having trouble finding a way to cancel my free trial. I received a notification that my subscription would end before the payment cycle would begin. I went back to the website and went in circles trying to see the status of any website subscription and how to cancel any such subscription. The suggested links didn't work. One gave the "danger, warning!" result of `oops that page does not exist'. My PayPal account has been debited and I requested a refund. They offered 2 options: 1)35%refund plus continued 12mth subscription or 2)continued 12mth subscription + an extra 10months. The subscription is of no use to me as I discovered that my physical disability made playing my flute excruciatingly painful. MuseScore is aware of my disability and still refuses to fully refund my money.

They charge you without any reminder or any informing. I contacted them immediately when I received the e-mail with the charging fee. I asked for the the refund because I didn't use anymore and I didn't approve the payment. However, like others' reviews, Musescore doesn't refund 100% and proposes you longer usage. It's the worst service I have ever seen. Usually, people want to stop using because they don't need anymore, and then Musescore took your money without informing you and proposed you "We can't refund you, but we offer you free 10-month additional access! ". It's really ridiculous that they think customer will be happy about that.

They use the typical ploy of suckering you into a subscription after a 7 day free trial, then don't notify you beforehand that your trial is ending. When requesting a refund, they give you a half baked option to get some money back. If the product was useful it'd be another thing, but the quality of the music was sub par at best. 0/10, would not recommend.

They will not cancel subscriptions but they will cancel auto-renewals and that is all. They have a great selection of music but a lot of it is hard to access without paying or going through processes. They make verifying your email difficult and I just had a terrible experience with them. Musescore was good and printing music was easy enough but it is pricy and I ended up spending that $70. Sorry I can't attach files because they are all emails and are. Eml (add support for that please) :)

Find another site. There's a free notation software than this. Music editions are terrible. This is a joke.

Service is great if you are a music teacher or someone who needs access to sheet music every day/week. The problem arises when you try to use the free trial or cancel your membership.

They advertise a free trial and then trick you into signing up for a year-long membership, with tiny print being the only thing to tell you that you are actually being charged.

Completely unbeknownst to me, I was charged 30 dollars for a yearlong subscription. After emailing them for over a week trying to get a full refund, the best offer they gave me was for a 25% refund on the yearlong subscription that I had owned for 15 minutes before canceling. When I declined this offer, they turned on their auto-response bot and I got no more responses from them.

30 dollars may not be a big deal for some, but for a college student paying their way, it's groceries or several days of parking at my job. The only way to get a refund seemingly is to complain online, so here I am.

Such a shame when otherwise good companies with good services resort to such scummy practices to earn an extra buck in tricking people. Shame on you, MuseScore.

Free, free, free. Do not believe it! It is a free trial of seven days only. That is not enough time to solve the problem of not being given the activation code for the account, that you need to cancel the subscription. The answers to the mails I send, asking for a refund get replied with lots of little letters and 'told you so'. So I paid a lot of dollars for one (free) piece of music for my 12-year old acordion playing son.
Kind of furious, really.

Again, I wish to sue them! They are Scammer! They are a Scammer by the so-called "free trial". Then charge you money yearly. I was once "free trail" many years ago, then not using it at all. Then I recently found that I have been charged for a few years and didn't realize it.

Musescore advertised a "7 day free trial," which I then clicked on and uploaded payment info. I've done this before for multiple businesses, so I didn't bat an eye as it's not an unusual practice. HOWEVER, this is the first time that a business mis-advertised said free trial and straight up charged me $39.99 for what I thought was a free trial.

When I contacted Musescore, they told me that I acknowledged the terms for a non-trial (a straight up lie) and that they couldn't issue a refund — but would be so kind to give me a "reduced price."

Apparently, based on multiple other sites and Reddit, this is a very common predatory practice of Musescore's. I can't imagine that this will work out for them in the long term. They're eventually going to deal with a lawsuit because their business practices have scam written all over it.

Anyway, I successfully disputed the charge through my bank which is so much more satisfying because it negatively impacts Musescore's credit. That makes me feel a little better. :)

Never never agree for a pro plan. They will charge without any prior notice. Although they say that you agreed yourself, using the common sense it is clear that after a year anyone will forget about subscription.

They charged me $#*! ton of money without prior notice and refuse to refund.

I would give zero stars if I could. I signed up for a free trial so that I could see how the print quality was for pieces. I clicked "Try for free," was taken to a screen where it said I was signing up for a 7-day free trial and would be charged $0 until my trial ended, where I would then be charged for the subscription. This was not true - they charged me immediately. I contacted them about this, and they claimed that I did not sign up for the free trial and they would not be refunding my money. I have filed a complaint with PayPal, so hopefully they will resolve the issue.

This company is an absolute scam - do not sign up for anything that claims to be a "free trial" - it most certainly is not, and they will not correct any of the issues.

Scam that dosent work, they attract the client with fake promesses like free trial or free download, we put the number of credit card, and after I decided to go backwards because it's very complicate, they took the money and they would have continued if Paypal had not protected me. And again, I'm not sure because now I have to fight to prove that they are exaggerating. Run away from these crooks!

For my MYP Personal Project, I decided to compose a musical piece for the piano. When searching for a suitable app for me, I came across Musescore 3 and downloaded it. It was amazing.

I consider myself an intermediate when it comes to music. For someone of my skill level, the app was extremely easy to use. I was able to find almost everything I needed in the palette (I added extra things that I needed to it). Moreover, I could even personalize many components in my score. In the case I had any problems, I could look at their website and find answers. This last thing was extremely useful too. It is worth mentioning that you can share your score with others and vice versa, which works very well seeing that people are creating new scores daily.

I don't know about the free trial though, as I decided to use the free version all along. So, I won't give my opinion on that. However, I don't think that it is really their fault, judging from other reviews I saw.

I signed up for the free trial but I could not log in back to my account to cancel it. The password retrieval was not working. Later, I received an email asking to update my payment details as my card was expiring, I thought this would be my chance to cancel, but again, I could not access the account. And then a few days after, my bank account was charged for the annual subscription. When I emailed to claim a refund stating that I could not have accessed my account, they completely disregarded that and replied that there was no refund possible due to some clause in terms of services stating that if I make any claims more than 14 days after payment, it's too late. I complained that I didn't receive any reminders for the renewal charge which explains why I was surprised by such charge and amount, their answer was "it may have been lost due to technical problems". Honestly, this is bad customer service and if there's an obstruction to cancel your subscription, it's dishonest.

Yeah apparently I should read some reviews before experimenting with a free trial. Canceled my auto renew, still got charged 70 dollars, then they offered me 15 dollar refund and stopped engaging with me altogether. No phone number listed either which is rather frustrating

They offer a 7 day trial but make you use a credit card and charge you right away. They refunded me $7.50. Stay away from these crooks.

Good luck to all. Interested in seeing this company's profit and how much of it comes from refused request refunds. Seems like it should be profitable for folks who are continually use the service but what do I know. The support team was unhelpful over the week that I complained. Stay away!

Beware, this company will stash your credit card number and charge you again at will. Don't do business with them.